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Customer service:
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Verified Gordmans, Springfield, IL Shopper
Verified
4/5

2018-12-02

"My general experience was ok. Kinda hum drum. Nothing special. Maybe I just look at it differently. Nothing reallky wowed me."


Verified Gordmans, Springfield, IL Shopper
Verified
5/5

2018-11-26

"I think the rewards program should be better. More rewards"


Verified Gordmans, Springfield, IL Shopper
Verified
4/5

2018-11-21

"I was pleased at all the merchandise, plus clothing looked good I will have to go back son and shop when I have more time and to see if you get anymore red metal trucks in."


Verified Gordmans, Springfield, IL Shopper
Verified
5/5

2018-11-19

"Even tho the checkout line was LONG, our associate GRACE was fabulous. She was bubbly, friendly, engaging, nice, kind and sweet. Made the wait not so frustrating. She was really sweet. There was also a gentleman that took our cart when we were done, he greeted us when we arrived and when we left, he was very nice."


Verified Gordmans, Springfield, IL Shopper
Verified
5/5

2018-11-18

"Always good no complaints."


Verified Gordmans, Springfield, IL Shopper
Verified
5/5

2018-11-15

"Everything was great the employees are awesome"


Verified Gordmans, Springfield, IL Shopper
Verified
5/5

2018-11-13

"We love gordmans they have great variety especially in clothing, and many other items perfect for the home and gifting."


Verified Gordmans, Springfield, IL Shopper
Verified
5/5

2018-11-12

"Loved it - found some great bargains! It is two hours to the closest Gordman’s for us, so it’s always a treat when I get to stop in!"


Verified Gordmans, Springfield, IL Shopper
Verified
5/5

2018-11-11

"It was great!!! The cashier was very nice and made me feel welcomed!!!!"


Verified Gordmans, Springfield, IL Shopper
Verified
1/5

2018-11-05

"The cashier, Grace was very rude. Instead of asking us about our shopping she instead told us how unfair it was she had to work and couldn’t wait to get off to go to a party. I entered my phone number incorrectly for the rewards program and instead of allowing me to change it she made me sign up all over again. I will probably drive to another town to shop instead of coming back to this location. Service was terrible yesterday evening."


Rep reply posted 2018-11-06
A rep from Gordmans, Springfield, IL, StageAM, has responded:

“Thank you for bringing this issue to our attention. We value your feedback, especially when we’re not meeting your expectations. We’re serious about providing exceptional customer service, and we regret we missed the mark on this day. Since your business is important to us, we’ll share your feedback with our Associates to get this corrected. If you’d like to discuss this further, please contact our guest services at 1-800-472-8437. ”


Verified Gordmans, Springfield, IL Shopper
Verified
4/5

2018-11-03

"Very electic store, I don't get out to that side of town very often, however when I do I enjoy shopping there."


Verified Gordmans, Springfield, IL Shopper
Verified
5/5

2018-11-02

"Love this store. I always find something there."


Verified Gordmans, Springfield, IL Shopper
Verified
5/5

2018-11-01

"Love shopping at Gordmans, always find things there."


Verified Gordmans, Springfield, IL Shopper
Verified
5/5

2018-10-28

"I love the variety of the store."


Verified Gordmans, Springfield, IL Shopper
Verified
5/5

2018-10-26

"It was good until the cashier didn't ask if I had a coupon rang me up checked me out and then wouldn't take my coupon after"