"This is my first time to write a review about Govgroup because I feel that I needed to after seeing some negative feedbacks. I have been a valued customer to them. Govgroup is kind of my go to shop. Anything that I will be looking for, they have it and I receive it right away after 2-3 days. Also, they have great customer service! I love Govgroup and I also recommend this store to my family and friends!"
"I ordered 2 days ago and received it promptly. Product has no issue and was able to use it with no problem. "
"You will order something, wait months for it, not get it, ask to cancel the order and get no response at all. I am not sure what is going on over there but I recommend spending your money elsewhere. Not a good company."
"Seems like a legit organization designed for veterans, government workers and small business owners. I waited for 5 months for an AMD CPU. Finally I told them to cancel the order. What do you imagine was their response? "We canceled the order previously". I replied, " nice, when did you plan on telling me". Lame organization! "
"Bought an item from them exactly 28 days ago and the item still hasn't even shipped. It could be that the item I bought was in high demand, but it should have been the company's job to relay that information to me before buying the product. Customer service responded within minutes though and canceled my order. My issue with the company was resolved, but so far GovGroup is a bad company to order from, go somewhere else with better return policies, like Amazon or Newegg."
"Poor customer service! The company cannot even give you ETA. Unbelievable!"
"I ordered something from a store and when I went to pick it up they refunded me and told me it was out of stock so I went online and ordered it last minute and it arrived from this company on Christmas Eve morning! My son will be so happy!!! Thank you!!! -very satisfied customer "
"UPDATED: I'VE SINCE BEEN TOLD BY BBB THAT THIS BUSINESS DID A BACKGROUND CHECK ON ME PRIOR TO ISSUING MY CREDIT?!? WHAT BUSINESS DOES A BACKGROUND CHECK ON CUSTOMERS! CREEEPY, CREEPY, CREEPY!
COPIED FROM BBB:
MESSAGE FROM BUSINESS:
As explained to this customer multiple times, the dispute that they inaccurately opened with PayPal was closed and they should have received the refund from PayPal. They need to contact PayPal if they have not received their refund. Once a dispute is opened with PayPal, the funds are held from my side and taken from me once I close that out. Also, we do have the vulgar email that this lady has sent to numerous employees at this company. After a quick background check on this customer, we have been advised by our lawyers to simply not respond to her anymore. This customer has been reported and most likely needs to seek some type of help, something I hope she takes care of. I would prefer to have this customer shop elsewhere. At this point we also have a case for libel and defamation."
AND JUST TO CLARIFY THE ABOVE LIE REGARDING THE CREDIT; THE CREDIT THAT WAS ISSUED WAS FOR THE WINDEX NEVER SHIPPED OR RECEIVED (CREDIT ISSUED TO PAYPAL IN THE AMOUNT OF $23.22 WAS ISSUED ON AUGUST 3RD 2018. . THE PRODUCT SENT BACK AND RECEIVED 5 DAYS LATER ON AUGUST 8, 2018 WAS FOR (1 GALLON FABULOSO) $15.03. THIS CREDIT HAS NOT BEEN ISSUED. I'VE CHALLENGED THEM MANY TIMES TO PROVIDE PROOF OF THE CREDIT AND OF COURSE, THEY CAN'T BECAUSE THEY DIDN'T ISSUE. SO INSTEAD OF TAKING RESPOSIBILITY THEY ARE MAKE IT LOOK LIKE I'M THE PROBLEM! HA HA, JOKES ON YOU!
HORRIBLE UNETHICAL LIARS! I placed an online order with this useless company ON JULY 16TH. Nearly two weeks and a half weeks later, HALF OF THE ORDER was received, and of course not what I ordered. I was missing 3 gallons of the cleaner, and (1) 5 Gallon box of windex.
When I contacted them about their error and the balance of my order, I was told" You only paid for one gallon of Fabuloso. I can discount your one gallon to carton pricing which is $14.08 each. Please advise" Hmmm, funny because MY RECEIPT clearly states I PURCHASED and PAID FOR :#1 Fabuloso All-Purpose Cleaner, Lavender Scent, 1gal Bottle, 4/Carton CPC05253 [#CPC05253]
Quantity 1 x 15.03 = 15.03
AND
#2 Windex Powerized Cleaner Bag-In-A-Box 682251 [#682251]
Quantity 2 x 23.22 = 46.44
Apparently, there was an ERROR on the website pricing, however the way that ERROR WAS RELAYED BACK to me is PATHETIC. YOU made the ERROR, not the customer?! How the heck can you come back, once I have the product IN HAND AND RAISE THE PRICE?? ARE YOU KIDDING ME! I've had to fight with these people via paypal etc FOR MY REFUND. They have LIED and told Paypal that I had been VULGAR to their employees (COMPLETE LIE. PAYPAL VERIFIED THE EMAILS AND NO VULGARITIES!) AND I had to fight with them to get CREDIT BACK FOR PRODUCT THEY NEVER SHIPPED! That partial shipment? Yea, they refused to give my credit for the product THEY NEVER SHIPPED until they received the incorrect PRICED ITEM WAS RECEIVED back. I'd also like to add that I noticed they have now increased their pricing on the windex by nearly 50%! I can only assume, they are trying to steal my $15.03 refund to make up for that loss!!!! (REALLY, ALL OF THIS OVER A $15.03 refund . SHOWS HOW PATHETIC THEY ARE) Also, one quick internet search of this company further proves, the whole switch and bait with pricing is typical for them! Apparently, shipping product THEN increasing the pricing is the norm for this company! WITH SO MANY REPUTABLE ONLINE BUSINESSES TO CHOOSE FROM, DO YOURSELF A FAVOR AND STAY AWAY FROM THESE CROOKS!"
"For some reason, I placed my order with GovGroup before checking ResellerRatings. After I did, I was quite worried that my order would be a bust. However, I am happy to report that I got my order today. It's exactly what I ordered, and it was very well packaged. Thankfully I wouldn't be hesitant to do business with them again in the future. The part I needed was cheaper here than anywhere else."
"I tried to purchase items at a low price but they didnt ship my items and canceled the order a week later then dramatically increased the price of the items and told me to re order at the higher price! Unethical! Very unprofessional! The price I purchased the items for should have been honored after the order was made. Unfair treatment. "
"Very efficient service¡ 100% recommended."
"Since its inception...I have enjoyed doing business with GovGroup. It offers a variety of quality products at reasonable prices. The knowledgeable staff of professionals delivers top notch customer service. Irrespective of the size and dollar amount ...orders are promptly processed and shipped. It's a SAM approved vendor that understands the Federal procurement process. It's a great one-stop shop."
"Don't buy from this company. It's a scam. We paid 1579$ for a video surveillance camera and never heard back from them. Tried to call and email them but don't get any respond.
THIS IS A SCAM!"
"A very best reseller, I will make a new purchase, in the near future.This reseller shall it have an A++++++++++++"
"Excellent Customer Service Quick Delivery and Good Value for money."