"I'm a struggling college student who spent a lot of money on a large print to brighten up my less than Instagram ready apartment. My picture arrived crushed. The shipping materials are not able to stand up to the shipping process. I'm trying to get the creases out, but I'm afraid the scratches will remain. It's disappointing, because this was a big financial splurge for me and it arrived ruined and I can't afford a replacement."
"We ordered a print on poster paper and mounted it in an existing frame. The problem is that the poster paper was so lightweight that there are roll marks still very visible in the paper, even after framing. Thus would not be a problem if they used a heavier paper. I would upload a photo but it's not an option"
“Hello JCritic,
Thank you for taking the time to leave your feedback. We are sorry to learn that your poster print did not arrive in perfect condition. We take every order seriously and want you to have a product you are proud to display. We are following up with you via email to get started on your free replacement. We look forward to resolving this for you.”
"Ordered a beautiful aspen canvas, but is started to sage after a few days. After I contacted them about the issue it was replaced quickly. I was very pleased with their friendly customer service and will definitely be ordering more. Thanks Big Canvas:)"
"Everything about GBC was wonderful. The selection is amazing and my items shipped quickly and very well packed. I ordered a black and white framed print and loved it so much that i ordered the color version for another room. I will definitely continue to purchase from GBC!"
"Everything went smoothly. You were very helpful and accommodating, even though I was annoyingly indecisive and kept changing my order. Thanks!"
"Loved to be able to select from different sizes. Came in earlier. Good quality!"
"The picture is more beautiful in person than in the website."
"Am very happy with the artwork. It arrived promptly. Service was excellent."
"Shopping was easy and prices were good!"
"Plenty of choices in the size I needed. Delivery was super fast!"
" The framed print looked just as it was shown on the website, and it arrived sooner than expected!
A good experience from start to finish.
Thank you!"
"Fast, easy, and good quality! I will order with you again!"
"I received my canvas picture with floating frame very quickly. However, the color of the floating frame was incorrect. When I notified customer service they made sure to send a replacement canvas with the correct floating frame in a very timely manner. It was great that they didn't make me send back the other canvas - so easy! I would highly recommend Great Big Canvas, as they stand by their product and want you to be satisfied.
The picture looked great and it is a welcome addition to our home. I will be ordering more pictures in the future."
"Beautiful results, received sooner than promised. Would purchase again. "
"Picture arrived as scheduled and was exactly what I thought it would be. It looks awesome. Thank you so much!"
A rep from Great Big Canvas, CanvasTara, has responded:
“Hello laurenlizz77,
Thank you for taking the time to leave your feedback. We are so sorry to learn that your print arrived damaged. We absolutely want you to have a print you are proud to display in your apartment and can completely understand the need to brighten up your space! We have started a replacement for you and you will receive emailed tracking information once it ships. We do not require you to mail back your original photographic print. You may discard it. Please do not hesitate to email us directly if you have any additional questions. ”