"Selections are great. The process is very user friendly. Received my beautiful bird sooner than expected, was packaged very well. My husband commented how easy it was to hang, thanks to the great directions and the tools that it came with, bonus! Will be buying another, Great Big Canvas!!"
"Excellent value, workmanship, and service!"
"Product is great but customer service is TERRIBLE!"
"I ordered a triptych of Poppies Melody I by Lisa Audit. The quality is great and the picture looks like it was freshly painted, the colors are vibrant. It looks great in my dining room. The only down side for me was the no-wire hanging system, the brackets come pre installed. I found that sometimes the plastic marker would slip and my measurement was off, a little tape took care of that. Also, when I hit a wall stud my nail bent. I would still order from Great Big Canvas again."
"Beautiful canvas. Fast shipping. Would recommend!"
"The art piece is beautiful. BUT - the installation kit was a nightmare, and took me waaaaay too long, and also ended up damaging my wall. I ended up having to remove the fixtures, and buy 3M velcro patches (which I hope stay up OK)."
“Hi shannonspeace,
Thank you for sharing your feedback. We are so sorry to hear that you were unhappy with the hanging hardware of your framed print. We value all our customer feedback and have provided this feedback to our team. We are constantly evaluating our services to ensure we are providing the best service possible! We'd love to follow up and see if we can learn a few more details. I have sent you a separate email and look forward to working with you.”
"I have purchased 10 canvas prints with the floating frames. There all very nice. I especially like the floating frames. They give the canvas prints a professional finished look. The prices are affordable once the discounts are applied. Great quality and value for the price. There are endless pictures to choose from. The web site makes it easy to narrow down size, color, and style along with subject. Great Big Canvas has been my go to for artwork in my new home. "
"I found the web site, found what I wanted and ordered it. It is a 24x48” and is perfect. I was surprised at how quickly it was delivered. Also, it was packed very well. I love my picture. I will definitely order again."
"When I received the art piece, it was packaged very securely. I love the picture! Teal Birds is beautiful!"
"Fast delivery arrived in perfect condition"
"Ordered a 40x60 canvas poster and it arrived quickly, looked great and was well worth the price. The only negative is the bracing in the back was not attached very well and we had to repair it. Otherwise would have been five stars. Very happy with the purchase! "
“Hi yes98765,
Thank you for your kind review! I am sorry to learn that the hanging hardware on your Eiffel Tower canvas wasn't perfect. Please know that we're always happy to send you a free replacement if something is wrong, since we wouldn't want you to have to fix it yourself. I've sent you an email to see how we can help. It's wonderful to hear that you are enjoying your new canvas. Thanks for taking the time to give us feedback! ”
"Very easy to order, received in time frame promised, very nice artwork. "
"Our large canvas photo was packaged very shoddily. It arrived damaged, with a dent on the front and a large gouge in the back. I’m waiting for the replacement to be shipped. Otherwise it’s a great piece. Customer service was good."
“Hi PatriciaSlattery,
Thank you for your feedback. We are so sorry to that your canvas did not arrive in perfect condition, and we appreciate you allowing us to set up a reprint for you. We take pride in creating each and every canvas, and we always want you to have a perfect print to proudly display. We do see that your replacement canvas has shipped and is scheduled to arrive on 7/13. Our team has followed up with you via email so that we can share more tracking details!”
"Items arrived in great shape and in a timely manner. The products are of high quality! When I inquired about returning one item as I was unsatisfied with it, I was told I could easily exchange it for an item of equal value and was not even required to return the original item! Customer Service was a pleasure to deal with and they answered all of my questions!"
"I could not find the painting I purchased in the size I wanted anywhere else. Thanks for the choices!
Reached me very promptly and packaged well."
A rep from Great Big Canvas, , has responded:
“Hi jriedmaier,
Thank you for sharing your feedback. We are sorry to learn of any frustration concerning your most recent Great BIG Canvas experience. We would love to learn more and follow up with you directly. Our team has followed up with you in a private message so that we can help right away. We look forward to assisting you.”