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Product & services pricing
3.79/5
Chance of future purchase:
3.75/5
Shipping & packaging:
4.05/5
Customer service:
3.63/5
Return/Replacement policy:
3.46/5

Verified
5/5

2019-05-16

Very Easy to Hang & Great Print Quality

"I purchased the paintings "The Start To The Finish", "Missouri, Kansas City, Union Station and Kansas City Skyline at Dawn" & "Burlap Sax". All three look great. The paintings arrived well packed for shipping. Watched the YouTube video on how to hang the paintings, it was helpful. Was able to hang them perfectly straight on the first try."

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Verified
5/5

2019-06-12

GREAT ART

"Great options,, lots of styles and finishes, and all kinds of sies. Quality was great and price reasonable. Quick and easy order process and turn around time. Definite recommendation."

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Verified
5/5

2019-06-12

Delightful!

"It was really nice to decide exactly what picture to have printed on canvas, whether or not to frame it and what size would work for the specific wall space that I wanted to fill. It looks great and it took less than a week to receive my great big canvas."


Verified
2/5

2019-06-11

Over-promised and under-delivered

"The website indicates larger prints will ship via freight and that the freight company will call to schedule delivery. My items sat at the distribution center for a week. I sent an email requesting an update four days in a row. There is no phone number to contact customer service and emails are responded to in the order in which they are received. When I finally did get a response I was told the items would be delivered but did not receive a timeframe....the items were as expected but the communication regarding delivery leaves a lot to be desired. Email being the only option for contacting customer service is frustrating.

Maura - I received a refund of 50% of the shipping charges. Your message states I received a full refund for shipping charges.
"

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Rep reply posted 2019-06-11
A rep from Great Big Canvas, , has responded:

“Hi YVETTEDINKINS,
Thanks so much for your honest feedback. Your comments and suggestions are very important to us as we use this type of feedback to improve our quality and services in the future. We are very sorry for the issues with the delivery of your order and for the frustration this caused you. We never want the delivery process to feel difficult, and we will absolutely review your feedback and experience with our management team so that we can try to prevent any future frustration. We appreciate you working together with us via email, and we are glad that we were able to fully refund the freight shipping cost for this item. We do hope that you are pleased with the quality of your five custom framed canvases, If there is anything else we can do for you, please let us know. Our team is here to help.”


Verified
5/5

2019-06-11

A+ Customer Service

"Not only does GreatBigCanvas have a fantastic inventory of high end art and photography, but if there's ever a problem or issue with delivery, damage, etc. the customer service staff will make things right. "


Verified
5/5

2019-06-11

Qualityandprice

"No problems with anything.Fine art at a good price!"

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Verified
5/5

2019-06-11

beautiful art

"I ordered 2 big pictures. They arrived at a good time and in perfect condition. I really liked the variety to choose from on the website. I give 5 stars because I am so happy with how they look on my walls, and I feel so good to be surrounded by them in my office. The only thing that made me almost give them less stars, was that the colours are not exactly as shown on the website. I tried to match the 2 pictures, and in reality they are not quite the right match, but they look beautiful anyways."


Verified
5/5

2019-06-11

Excellent customer service

"This is our third order from Great Big Canvas and we are likely to place more. I appreciate the quality of the product and the timely delivery of our order. The proof of the pudding is that our order looks great on our house walls."


Verified
5/5

2019-06-10

High quality

"I was skeptical in ordering online however I noticed the convenient return policy. When I received my product I couldn't be happier. The framing of the art and the colorful art is eye catching. I will be ordering from The Great Big Canvas again. "

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Verified
5/5

2019-06-10

Exceptional

"First time buyer. Won’t be my last. Perfect color, size and style. I need more walls!"


Verified
5/5

2019-06-10

Just What I Wanted

"Needed art to fill a large wall and found just what I needed. The ease and convenience of hanging the pieces was great! It looks wonderful!"


Verified
5/5

2019-06-10

Exceptional Services

"Beautiful picture, beautiful matting and framing, excellent delivery time and package arrived before expected and exceptionally packaged."

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Verified
5/5

2019-06-10

Awesome product with authenticity.

"We received our Great Big Canvas order promptly with no damage despite the large size. The scenery is authentic with true colors. Our son and his girlfriend were totally thrilled with their apartment warming gift! I would recommend it to all!"

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Verified
5/5

2019-06-10

The artwork is very good.

"Very pleased. The artwork is very good, shipping was prompt and the price was reasonable."


Verified
5/5

2019-06-10

Loved my pictures

"I bought two different pictures and love both of them"

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