"Wonderful selection of Art. Service was terrific as well. Love what I purchased. "
"Great website where I could find exactly the colors, styles, and large size that we wanted. The quality is fantastic, colors are true to what we saw on the site, and very affordable for stunning pieces of art. We are thrilled with how this art finished and changed our room into a beautiful area. "
"Order came in quickly. Good quality product. Great value!"
"Exactly as ordered, came quickly and looks great in my office."
"Horrible It was the worst buying experience I have ever had online customer service was terrible and the product is nothing like it looks on the webpage over a price and the shipping is ridiculous I will never buy from them again"
"Art work was well packaged and arrived damage free. The colors are as pictured and the printing came out very crisp. I love it!"
"My art arrived earlier than expected and in perfect condition!"
"Loved how easy it was to hang our large picture 72" x 36" using the enclosed instruction kit. It looks beautiful! Exceptional care is taken when packing for shipment as well. "
"The canvas is so well done that you feel like you are standing right in front of it. The quality is beautiful. It was here so quickly which I was happy about to hang it in my office. I continue to go to the site to find more canvas pictures."
" I thought the shipping cost was high but I purchased it anyway.
I was charged for a 90 pound package
It definitely weighted less than forty. I believe I was charged too much
John
"
“Hi John,
Thank you for reviewing us! I apologize for any disappointment you experienced with our shipping rates. These are calculated based on the item's size, dimensions, destination, and shipping speed selected. In this case, you ordered a large framed print that had to be shipped from our North Carolina facility to your location in Canada. I've confirmed that your shipping rate for this piece was calculated correctly. We cover all of the taxes and fees associated with International shipments like this, so our shipping rates reflect the costs that we have to pay to UPS. The average shipping cost per item goes down when more items are added to the shopping cart (since we're able to consolidate them in the same package), which is a great way to save on shipping if you need more than one piece of art. Additionally, we love to offer additional sales as often as we can. I am glad to see that you were able to take advantage of the big 50% off sale that we had going on when you placed your order. You picked out a sharp vintage design which will add a lot of ambiance wherever you decide to hang it. But if you aren't completely happy with your order, we would be glad to assist with an exchange or return. I've sent you a follow-up email to further assist, and look forward to hearing from you. ”
"great quality
great framing"
"The poster I purchased from GBC was exactly what I expected. I spent a bit extra for the better quality paper and it was worth it. It looked just like the picture. I would buy from GBC again and I recommend them to anyone seeking a poster. Excellent number of choices too."
"Online images were totally accurate and beautifully mounted and framed."
"The painting is exactly as depicted on the website. The colors are brilliant and jump of the canvas. It is exactly as I pictured. It brings the room to life."
"I have purchased several times and have been very pleased with my purchases. I was disappointed when I contacted them for technical support and after waiting for an unacceptable time got disconnected. I figured the problem out without their help, the customer experience was disappointing."
“Hi Dd2010,
Thank you so much for your review. I'm sorry to learn that you got disconnected when trying to use our online chat. I was able to locate your chat history, and it looks like it was an unusually busy time for our chat team, which is why there was a bit of a wait. For quick support, you can also private message our Facebook team as an alternate option. We have an email team as well if you ever need to send us an email, since we want to be available whenever you need us. I am glad to hear that you were able to place your order successfully and that you have been so happy with your recent purchases. We really appreciate you reaching out! ”
A rep from Great Big Canvas, , has responded:
“Hi Designingldy,
We are sorry to learn that you had such a poor experience. I would like to learn more and see what I can do to help turn this around for you. It looks like you placed your order with a 40% off coupon that included free shipping, and chatted with our team online beforehand regarding our prices. I apologize that our prices were higher than you had expected. We are always on the lookout for feedback to help us improve, so I have shared your comments with our team. If you are not satisfied with the beach-themed 20x20" canvases that you ordered, we'd be happy to help with a return. I've emailed you separately to find out more about your experience and see how I can best assist. ”