"We needed two Christmas cards for persons who recently lost their spouse. Checking local stores and card shops, and several online sites, we came across Greeting Card Universe. They had the perfect cards for the occasion."
"I liked that I was able to find meaningful cards for ally family members!"
"quick arrival and great choices . I have three friend fighting cancer and they enjoyed the F--- Cancer Cards. You can't find that at a Hallmark Store."
"The recipient of the cards was very pleased"
"It's hard to find a twin brother Christmas Card but Greeting Card Universe delivered..."
"My husband’s aunt lost her daughter and sister within 3 weeks and I couldn’t send her a traditional Christmas card. Your card choices had nice verses for someone who had lost a family member."
"I was looking online as we received a Christmas card made by your company and found one that is perfect for my adult granddaughter who is a dog lover. Thank you so much"
"I couldn't have been more pleased with my personalized card. Greeting Card Universe will now be my go-to place for family cards."
"Ordered a pet sympathy card, which are not easy to find. Not only was the card perfect I was able to personalize it. All in all the experience was perfect. I would recommend Greeting Card Universe
to everyone."
"Most excellent cards that I needed!"
"I am so pleased that I found this website. The cards are so unique and very high quality. Fast service. Took advantage of their great promotions too. "
"Beautiful range of suitable cards. Delivery was quick and card quality good. I would definitely use this website again. "
"I was able to find exactly what I was looking for and customization was available, which made our greeting cards turn out very nice!"
"My cards came in the mail destroyed. I called with no call back . Apparently you do not have a customer service that someone actually speaks to you other than an answer service.I emailed all the photos of how they arrived and someone emailed me back offering me a refund. I think it’s poor customer service not to take a call when there is an issue or not to call a consumer back when the answering service email you urgent. I have order from you for a few years now but unfortunately I will not again due to the lack of customer service or concern for an issue. I have no holiday cards this year to send out because of the time frame of this issue and response. "
"My card order was shipped quickly and it arrived well packed."
A rep from Greeting Card Universe, gcu-support, has responded:
“I'm sorry to hear you were not pleased with our customer service. It looks like you called right around the time that our call center switches over to our main lines. I received the message from our call center noting that you had sent us an email including pictures, so I jumped to your email to investigate what happened and how I may be able to best assist you. My sincere apologies for responding to your email instead of calling you back. I did offer to replace the cards that USPS damaged in transit and noted that I was happy to expedite the shipping free of charge in an effort to get these to you as quickly as possible. I issued a full refund upon your response noting that you preferred the refund.
Cards arriving in the best of quality and offering our shoppers the best of customer service is something that is very important to us. I'm very sorry for not being able to resolve the matter in a way that pleased you.
Kindest regards,
KC Steffensen
Customer Support
925-866-4118”