ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.66/5
Chance of future purchase:
4.69/5
Shipping & packaging:
4.71/5
Customer service:
4.91/5
Return/Replacement policy:
5.00/5
Featured Review


Verified
5/5

2022-05-29

Quick fix saved the weekend party!

"excellent service, a call informed me the part was not immediately available, however another size could be sent and save me several weeks. Everything worked out well the part arrived in another day. Saved the weekend! the caller was knowledgeable and offered alternative solutions.
Thanks for the great service
Bernie and Linda
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-05-26

Great Pan

"We ordered two of these pans.
We are very happy that they are sturdy not thin like the Original.
Glad that there was not a grease cup for this pan. This solid piece fit perfect.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
2/5

2022-05-26

Grill parts

"I still have not received my order, it has been delayed multiple times"

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service

Verified
4/5

2022-05-25

Heat shield

"My Stock Quattro SGP4033N had a 4 piece heat shield, but the part delivered to me was in 2 pieces. I was able to cut them in 2. It works adiquatly."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
3/5

2022-05-24

even though the quality was good the actual fit was way off , this was after going back and forth with someone there about the measurement.

"seller did not listen to my needs as the product received did not fit properly."

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2022-05-23

Good service

"Outstanding service, thanks "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-05-23

Great Service!

"The representative on the phone was very polite and knowledgeable. Shipping was very fast and on time. We will be using them again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2022-05-22

grill venturi

"Ordered a venturi for a grill, my model was on the list of models it would fit, It didn't fit, not even close, Now I must send it back at my expense to get my money back. Shipping will be almost as much as the part but this company is not out a dime. Update your list! Will order from someone that has free returns from now on."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2022-05-21

What takes so long?

"Order was processed and billed within minutes.
After waiting for updated shipping information an email was sent with no response. Then a phone call was made and a message left so our time wouldn’t be wasted on hold . No response to that either. It has been one week already so hopefully we will have some sort of answer by the middle of next week.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2022-05-20

Not in stock

"Ordered two items and after order being accepted got an email two weeks later saying not in stock "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-05-19

Tray

"Great seller and the part was exactly as shown"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2022-05-19

Didn’t receive items

"Tracking number shows the item I ordered was delivered, but didn’t receive it"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-05-17

It was excellent

"This is my first time, but I have what I need thanks "

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2022-05-17

Excellent product

"Perfect fit for my gas grill. Well made. Would purchase again
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-05-16

Replacement Parts

"This is the second time I have ordered replacement parts for my tired grill. Both times the parts are of a higher quality than original. Website is accurate and easy to use. Parts arrived in a timely manner and are securely packaged. Fitment is perfect!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges