ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.63/5
Chance of future purchase:
4.67/5
Shipping & packaging:
4.69/5
Customer service:
4.91/5
Return/Replacement policy:
5.00/5
Featured Review


Verified
5/5

2021-09-20

Quick delivery. Quality products!

"Love my grill parts! It’s like I have a new grill now!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-09-20

Great Customer Service

"I ordered the wrong part for my grill and got a call and it was corrected before it shipped. Outstanding!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-09-16

Great service for parts

"I really appreciate the help I received from your representative. "

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2021-09-16

Good parts

"Received parts very quickly and packed very well. Parts are very good quality
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-09-07

Heat Shields

"I had an awesome experience. The service was excellent and very helpful. Thanks again for all your help."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-09-01

Grill

"Fantastic service from ordering to delivery."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-08-10

Great product, great service

"Susan at the order desk went out of her way to make sure my order was handled to my satisfaction. Quality brand USA parts to my door in about a week. Knowledgeable staff, first class, would recommend."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2021-08-03

Holding review pending order success(First time customer)

"First order was rejected--reason?-cvs code did not match. Found it easier to simply delete order and reorder. Second attempt was accepted even though all information was same as first attempt. Withholding review until order is completed and recieved without any problems(duplicatons. billing errors etc)"

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2021-07-30

Home griller

"Excellent prompt and everything fit perfect "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-07-29

Broken burner

"Needed a new burner for grill found one and received quickly. Installed and it works"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-07-28

great

"very nice doing buisness with yall. parts worked just fine. thank you. when i need parts again you will be called upon again. bjc."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2021-07-24

Gas Grill Motor

"Excellent service.I bought a motor for my Structo Gas Grill which is 45 years old.It fit perfectly & was received sooner than promised.The female Rep was very helpful."

Detailed Review Benchmark + -
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-07-20

Perfect

"I am very happy with the part and the service. "


Verified
5/5

2021-07-12

Grill burners

"The first time I have ordered from this merchant. It was quick service. I plan to order again more parts next month.
"

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-07-10

Replacement burner.

"I ordered a replacement burner for an old Arkla grill. The burner fit perfectly. I also ordered the suggested igniter for the burner. Your catalog was easy to use and the illustrations were helpful in finding the part I needed. I had some questions in regard to the burner to so I called customer service. I spoke with Christy. She was very helpful and was able to answer my questions and she also took my order. Delivery was quick and my parts arrived on the day promised. The burner was of good quality and functioned perfectly. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process