"Many years ago, as I would visit business, I would occasionally see a small poster in some back room (usually where customers never were invited) that would show three intersecting circles labeled Price, Quality and Quick Delivery. Below the three circles it read, "Pick Any Two." However, my experience with grillpartssearch.com was absolutely where all three circles did converge and I didn't have to lower my expectations to 'pick any two'. I ordered three new stainless steel burners for my very old grill (everyone else was selling mild steel burners) for a price that was the best. They arrived within a week. Good job, guys! Take the rest of the day off!"
"At the last minute the city authorized our annual block party. I was elected to do the cooking as normal, but when I checked my BBQ after being dormant for 2 years, parts needed to be replaced. I was frantic to get parts, I was assured that the parts would arrive in 4 day via UPS ground. As I spent more time going over the BBQ, I found other parts that needed replacement. I tried to call back, but they were closed for the day. So I ordered the needed parts through the website about 30 minutes after I had placed the original order. Those parts arrived first within the 4 day time frame, but the order that I called in still hasn't arrived. An email arrived from UPS just after grillparts.com had closed for the day, stating that the Grill Greats I ordered won't be delivered until July 7th. After dozen's of phone calls to UPS, all they could tell me is the package is in transit. I will need 3 charcoal grills to put out the amount of food my gas grill does. "
"Last year, went without my grill :( so sad! googled GrillPartsSearch.com naturally, was one of three, of course the other two being Walmart, and Amazon, imagine that appeared. I needed replacement tubes, of which my grill has 6. Being of an older Pro Fire, But hey still kicking well just needed a little help of which I feel these replacements are not something to mess with, propane can be dangerous and quality is everything. That is definitely over and above on price, on quality, and spectacular knowledge. I want to thank GrillPartsSearch.com of whom helped in every aspect. Sincerely, Cindy L. Clough"
"Very smooth transaction with honest advice and friendly customer service. I hope this becomes an example for other online and/or phone order services to follow."
"Best customer service ever and quality of product. You be more than pleased when you purchase from them."
"Ordered replacement parts for our BroilKing pedestal gas grill - the order came quickly and the parts are high quality at great prices. Paying for the shipping actually SAVED me money! Very happy with this buying experience!"
"Grillparts is a great place to do business with in my opinion. The overall experience was outstanding. I had a little problem with the online ordering so called them. Spoke with their representative (Kim, as I recall) and the order was processed with frequent updates to my email. It actually arrived in 6 days (1 day early) and was exactly what I needed to repair my BBQ.
I couldn't be happier and heartedly endorse them for anyone in need of BBQ assitance."
"The customer service representative was personable and extremely knowledgeable!
Prices were competitive. Shipping and delivery exceeded my expectations! Highly recommend this company! "
"I have an old Sunbeam & needed a new burner. Ordered online, received & wasn't fitting correctly. Called and spoke to the incredible Christy and she walked me through what I really needed; took my order over the phone and informed me that I would receive a refund on the parts that didn't work. This place is the most spectacular place for grill parts AND they are in the USA!!!!"
"Great experience. Ordered the part and it was received in two days"
"I received all the parts that I needed. Now I can get to work putting my grill back to gather and enjoy some great meals using it.Thank you for your fast service in getting al the parts I needed. Have a great day. "
"she quickly identified the needed parts and shipped them."
"I didn’t give it a title but I guess I’m just gonna say the same thing I just said Kevin my review excellent representative materials arrived on time as specified no complaints here thank you"
"Called for help with my weber grill, burner not getting gas they knew the answer right away, insect in valve orifice and were correct. Thanks!"
"I got what I ordered on time and right.Great service on the phone."
"My customer service rep was fast, knowledgeable and courteous. They processed my order quickly. My parts arrived when they promised. Silky Smooth. Kudos to GrillsPartsSearch.com"