"Their customer service persons are reliable and respond to emails at a timely fashion. All my issues were resolved right away and I was given additional information before I could even ask questions! It was all so helpful. Great customer service "
"If you order something and you don't get your ordered product, Groupon doesn't help you, they only tell you to get in touch with the seller, if the seller doesn't help you either you lose your money."
"I ordered tagless tshirts for my son in law and they were way too big. I realized this when I finally opened the package to take a look at the shirts. I didn't open it right when it arrived; my daughter had a baby and we were in the throes of adjusting to kiddo #2. Anyway they couldn't exchange the shirts for me and I found out that you couldn't get a refund 14 days after they were delivered. But, somehow i fell into a category where they gave me a full refund - I don't even have to send the shirts back! I will probably donate them to Goodwill. Unbelievable customer service!! I'll be back!
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"Groupon had a deal on their website for a car cleaning service $100. When I contacted the provider, they were unable to get me in until after the expiration... three months later. Groupon refused to give a refund. I will never again buy a big ticket item from Groupon."
"Had a glitch with the merchant redeeming a Groupon incorrectly (Groupon was for 2 services, it was marked Used after only one service). Contacted Groupon customer service and they resolved the problem immediately. Good job and thanks!"
"My tickets were sent to a wrong email with a different name plus I redeemed the tickets prior going to the place. I contacted Support chat and within minutes they Solve my issue plus the umrendeemed my tickets again. Special Thanks to Carlos Betancourt who was the agent who helped me at Contat support Chant. "
"I took time to state in detail what is going but they did resolve anything I doubt this person fully understood the issue. YOU GOTTA DO BETTER GROUPON"
"Groupon was able to help me out with my purchase on the first attampt!"
"I bought a Groupon, and realized I assumed something that wasn't correct. I was within my three day purchase window. When I asked to cancel and re-purchase, the cancellation happened within minutes with no more effort from me. Lots of confidence in Groupon!"
"I had horrible customer service with a massage vendor not wanting to be contacted in person but only online. Their service online was booked & even after informing them the Groupon would expire they wouldn't comply either by e-mail or phone messages. There was an extension made once it had expired but the vendor still couldn't fit me in & even after an initial one attempt in person which they closed for an emergency, they did not reschedule. After giving up on receiving service from this vendor I dealt with my customer service rep; Amerul M., who worked with me in solving my dilemma even after computer problems on my end & gave me excellent results. I received a trade in voucher, made my appointment & received service at a new massage vendor the same day! Groupon customer service came thru for me & I will continue to use them! In the past I had several vouchers expire before being used & received extensions on them, I'm very satisfied with the customer service."
"Don't sue Groupon for salon services! They are only good for very limited entertainment functions - you cannot be sure they have verified anything about the business and if you have any issues with fulfillment they refuse to assist, refund or credit. They continue to send stock emails that show they are not even reading your complaint. Groupon does not care - so buyer Beware - only purchase if you are very comfortable that it is a legitimate business and you will be able to get your deal - in fact you should probably make the appointment and check out the business BEFORE ever considering the Groupon - and know that if you have ANY issues Groupon will not help you at all. "
"I purchase Groupon for some invitations . The sale was misleading . I visit the website first (zazzle.com) to look at the different style of 50th birthday invitation I liked to make sure I wanna purchase this Groupon. I purchase it .Now the invitation that I like is not one of those on their selected list! Now I'm really disappointed because the one they have selected are not my style. Hopefully I can get a refund because it's totally misleading. "
"I was a little disappointed with Groupon because I purchased a Groupon for a massage and a couple weeks later I decided to finally book my massage. Well when I called the massage place they were booked through October(I called at the beginning on July) and my husband and I are military and are moving in September. So I contacted Groupon to see if they could just credit my account or something because I just wanted my massage. They said they'd get back to me by the end of the current day. Well 5 days later they finally got back to me just to tell me their policy and that there was nothing they could do. I understand enforcing the policy but it was just a little unfortunate it took them days to tell me that and they weren't able to make an exception just so I could get a credit on my account. Overall, id have to rate it 2 stars because that's $60 I'm never going to get back and that's a little frustrating."
"Groupon discontinued a deal with a vendor. Feel I should get a REFUND not "Groupon Bucks". Very disappointing "
"Usually the app is straightforward and easy to use. Although I've had several issues with venders, groupon itself is very responsive, and has credited or refunded almost every time. Very happy"