"Very easy process. Excellent customer service :)"

"I ordered my item online and went directly to the store. By thr time that I got there they had it ready for me. Believe it or not from ordering to getting back home was less than an hour ! "

"My item hasn't been delivered yet. In checking the order status I was told that my item would need to be rerouted from an alternate store, however, I have not received that item either. Still waiting... hoping its delivered. Thanks!"

"Free and fast shipping, no damage, and great price and product!"

"Fast delivery, the delivery men were great, great customer service. ."

"Ordered Samsung 55 inch smart TV online for in store pickup, Akron Ohio Montrose store. They brought out the box, pulled out TV halfway out of box for me to confirm no screen cracks. Not suspecting anything sinister, and thinking it is routine, I gave it a quick look and agreed with them. took it home and set it up. When I turned it on I see these crack lines from the right lower side extending out.
I immediately re-box it, and take it back, 3 hours after initial pick up. Now they take it all out, and about 5 pairs of eyes go all over the TV and they say, "see this smudge on the side here, it was not on it before you left! (Now that smudge where the crack lines start is visible only at special angles). No matter what, I could not convince them this defect was already present, and comes to light when you turn TV on. They would not take it back. In my frustration I left the TV at the store. Lost $619.00. I am very bitter, and of course would let everyone who would listen, know about this experience. Under no circumstances would I go anywhere near that store, ever again. They deserve a "0" star not even 1. Buyer beware.
Godfrey"

"I experienced great service and prices."

"I had placed 2 in store pick up orders, I received prompt emails stating my orders where ready for pick up. Stopped at store had prompt service and very friendly staff greting me.
spoke with store manager about an issue with one of their warrant companies and within 3 days I had results. I am a very satisfied customer. Thanks for the great experience."

"Great delivery service, friendly servicemen. A few knicks and dents in the new washer and dryer, but nothing worth returning over. Would buy again"

"I have yet to get an email or phone call letting me know if my item is ready for pickup. "

"Staff was very attentive to our request and found an alternate register to expedite our transaction.

There seems to be a lot of paper to process to complete the transaction. i think there is an opportunity for improvement"

"Very nice and professional"

"Very satisfied but I had to call customer service for shipping updates. Please provide update by email when the order ships. Thank you."

"did everything online, store pick up pretty routine"

"Placed my order online went in the same day and my order was ready. Everyone is always friendly and asking if they can help in any way. "