"Just What I Need Could not Find any where Else "
"I like the prices for the medical equipment I need… but sometimes I have a hard time differentiating the difference between similar items (in my case nebulizer kits/disposable nebs) It would be helpful if you had a ‘similar items’ with a side-by-side feature comparison. "
"I have used your website for my medical supplies a number of times before, so I did it again. This experience was the worst I have ever had. The cart would not update, then it updated, incorrectly. And on and on from difficulty finding a product to BUY AGAIN to signing in to effecting the purchase. I really need the supplies or I would not have persisted.
Not sure what to do now as you have the p;products that I want. As the order was being processed you send me an email saying that I got a discount! I can not imagine that that has happened! Also, I doubt I can find the will to see if it did..."
“I'm really sorry to hear about the frustrating experience you had while trying to place your order. It sounds incredibly challenging to go through those technical issues, especially when you’re in need of medical supplies. We understand how important it is to have a smooth shopping experience.
Your feedback about the cart issues and difficulty navigating the site is invaluable, and we will definitely look into these matters to improve our service. Regarding the discount you mentioned, it should have been applied correctly, and I’m sorry for any confusion that may have caused.
If you still need assistance with placing your order, please reach out to our customer support team directly. They will be more than happy to help you through the process and ensure you receive the products you need. Your satisfaction is very important to us, and we want to do everything possible to make this right for you.”
"I have used HPFY before and was sent an email allowing me to use some discount codes on purchases. I was never given an area that I could enter the code so I emptied my cartand after signing in I went into HPFY's discount review site. I saw another discount that said I could save $50.00 on a purchase of over $500.00. I again was not given a place to enter a code and a discount was not applied to my order of over $500.00. Why would I trust a site that uses promises of discounts and does not deliver. Why would I want to set up an auto purchase with a company I cannot say I trust. I like the products and was already going to buy them so I kept my purchase, but I cannot say I was happy about it."
"Great ordering experience. I can't wait to receive the product!
UPDATE: I just got an email indicating that the item will be delayed by 5 days. The title of the email was "A Slight Delay." For medical care items, there is no "slight" delay! "
"Site was easy to use but got an error code on check out asking to hit "order" again. In this day of scams makes one nervous to see codes like that "
"Did not want to call it in. But did as I needed the order."
“We are so grateful that you took the time to call in your order despite the inconvenience! We apologize for any trouble you experienced with setting up an account online and appreciate your patience. Thank you for choosing HealthProductsForYou for your needs!”
"Never got the 10% discount :( "
"Hope this includes velcro tabs to attach"
"i found it hard to find the correct one to buy customer service was no help
"
"It was easy to order products from this company.
Thank You!"
“Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes. We hope that you will continue to place your trust in us for all your health and wellness product needs.”
"Very good I love the product I have told other people about your product"
“Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes. We hope that you will continue to place your trust in us for all your health and wellness product needs.”
"The quality of those products are the best, and they help my brother a lot, he really needs them to eat and that literally helps him to survive, thank you"
“Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes. We hope that you will continue to place your trust in us for all your health and wellness product needs.”
"Ordered two weeks ago, still hasn’t shipped. I’ve had multiple emails and a call with them and still can’t get anywhere. "
"I understand the rising cost of everything. I can't afford insurance and the cost of these things are killing my budget every month. I don't have $13,000 to have the ostomy reversed, I can't afford insurance, so the specialists who had me in an indigent program due to I have Crohn's, didn't mind performing this surgery but won't repair it.... and the cost of these supplies makes it that much harder to swallow every month... sorry just truly exasperated "
A rep from HealthProductsForYou, HPFYCustomerCare, has responded:
“Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes. We hope that you will continue to place your trust in us for all your health and wellness product needs.”