"HP tells you that they will give you express shipping (2-3 days) but they do not tell you that it may take 2-3 weeks to build your computer model, but they do not have these on hand. I am still waiting for the "express" computer and it has been more than 2 weeks."
"have purchased a HP monitor on 22nd May 2020 at website www.hpshopping.in,
actual promise of delivery was 7days from date of order, but even after 30 days
product not delivered. Product was returned to seller by the courier people with out
notifying customer . Hence i requested to refund or arrange the product from
another seller. Their contact number 18001084747 will never work, no one will lift the call and even after multiple mails there is no response from merchant. they are passing time by saying 24 hours 48 hours to resolve the problem. As of Now noproper response or refund /Cancellation is allowed by the merchant nor arrangement of product from another seller. Their contact numbers are not at all working, in mails they ask 48 hours time after then no response. i have purchased itform school going kids online classes, classes have been started but PC monitor isnot delivered. nEVER Ever try to buy here."
"they have the worse customer service i have ever dealt with. they do not honor what they say. the website has been unavailable for weeks for status updates. when you do talk to someone they are not helpful at all. very disappointed and would rather deal with 3rd party reseller's than going direct to hp. i would rather pay more than wasting my time dealing with the online hp store. "
"I just received a new HP laptop 15t from the homestore and none of the three port s worked! For all the hassle of shipping back a defective computer they only offered my $10=-$15 compensation.
I will NOT be buying a PC from them again!"
"Returned a monitor for a refund, they have had my monitor for 12 days and are refusing to answer any of my emails or web notes. They don't know the meaning of customer service, I doubt they even have a customer service department. I'm having to go through Paypal for the refund as a claim against HP because they won't communicate with me. Incredibly frustrating experience which I will never repeat. Steer well clear or be sorry."
"I recently bought a laptop computer from the hp online store. The salesperson helped me configure it using the online website. When it came time to pay, and I wanted to pay with several prepaid visa cards, he said we don’t take it that way. You have to buy one of our hp gift cards and then apply the purchase (a real hassel). I ended up having to buy 2 cards because each HP card would only hold $500. The salesperson said that I would get them in 24-48 hours. And after numerous calls to their customer service dept (in the FILLAPINES), and all saying the problem Was resolved (what problem?), and that I would not receive it the same day-today - a week later, I’m still waiting for it. Finally after 10 days I get them. (By this time the black Friday sale was over). Then I ordered the computer with these hp cards. The salesperson said it would take about a week to ship and that it would also include a 3 year warranty. I told him that it says it’s a 1 year warranty I’m seeing on the online receipt. Don’t worry, he says, that’s a mistake. It’s a 3 year warranty on an hp probook (not true). Now, when the item finally came 3 weeks later (the salesperson failed to tell me that the thing was being shipped from China also), all the documentation said that it was a 1 yr warranty. When I called hp, they said, sorry it’s a one year warranty. Now fortunately I had requested that the salesperson would send me an email from the hp server saying that my item had a 3 year warranty or I told him I would not buy it. So he sent it at that time.
I called hp and spoke to a Senior Manager in the Resolution dept. He said don’t worry, if he sent you the email and promised it to you, we will honor it. He said, just email me the mail he sent you with an explanation and I will handle it all for you. WE WILL HONOR IT - PROBLEM! So what does he really do? - none of what he said. Hes give the problem back to the shady salesperson who scammed me to begin with and THEN that salesperson, emails me, “sorry, I made a mistake. It does not have a 3 year warranty, but a one year one and if you want the 3 year warranty, you have to pay more money for that!!!! really ???
Well I made another call back to the senior supervisor in resolution and screamed at him for doing this and his answer was, “sorry, I’ll give you a higher manager.” So he transfers me to a higher manager in the Fillapines. After she spends a ½ an hour trying to find out what kind of warranty my computer has (after I told her, I already know it says one year on the documents), she finally says that I have to go back and speak to the salesperson. At this point, I literally asked her for the name, email and telephone of the ceo of this company and I’m going to report all of these incompetent handlings to him/her and contact the state Attorney Generals office to investigate hp for fraud and misrepresentation in this matter. If took me 20 minutes before I could get this info from her. It was like pulling teeth. Finally she said, here is the info and got off the phone. After that, in a matter of 5 minutes, I got a call from the salesperson ???? Who said, “I see you are not getting anywhere with this,” (how does he know unless he just got a call and his orders), so he said, let me write this warranty up for you now (without any apologies). And he did and emailed me the document.
On top of this my delivery was so late because I kept getting notification from fedex that it would arrive the next day (but looking on their website it was still in China and then Oakland Calif - and i'm in NYC). And then when it arrived locally, it still was not delivered because fedex said they addressed it wrong In China, they put strange letters in the apartment field (they put the 1st 5 letters of my first name their instead on the top line (the way you would address something), and confused the deliveryman who said there was no such apartment #. And fedex said that they could not change the label unless the shipper ordered it. So I had to go through their higher echelon to resolve this other matter. (a lot of time wasted)
Anyway, I finally got the deliver after much duress and effort, but the bottom line is DO NOT DEAL WITH OR BUY ANYTHING FROM THE HP STORE - IT’S NOT WORTH THE TIME, MONEY OR AGGRAVATION THEY GIVE YOU. Go into a regular retail electronics store like Best Buy, Pc Richards, BH Photo or other, etc. and buy from them is my advise to you - and don't buy hp is my main advice right now after all this I went through."
"The worst terrible costumer service you can get. I ordered and payed for an i7 8th gen intel processor from 1.8 up to 4ghtz. And i only got from 1.8 to 1.9.
After they confirmed the issue, the person straight forward said you are geting a refund of your money. Thats it! And so i asked if that was their best solution, in other words i dont get what i actually payed for? And they said it takes longer for them. In other words they r a bunch of lazy **** people. And you can actually tell by the sound of their voice. So im just fked with my order now because the guy didnt answer aanything else and just hung up on me even tho they are not allow to hang up. Dont go through this headech, dont buy. Oh and when they say they are giving you great deals even if it says 60% off, is not true. I got mine on cyber monday. And now that the event is over, it turns out is the same price i paid for."
"I tried multiple times with various payment methods to order a laptop from the website. Every time, I eventually got an email saying that the order was declined. The problem was not with my bank (who I checked with twice, just to make sure). The so-called customer service provided zero help over many phone calls, emails and chat sessions, no answer for why this happened was given and I was told to go spend upwards of $200 more at a local store, as if that is a solution. One of the many phone calls, someone actually immediately tried to help instead of mumbling something about an automated process or other departments that no one has contact with and placed the order for me, confirmed that the payment and order were accepted and proved that this definitely was not a problem with my card. Of course, about an hour later, I got an email about this order also being declined. With plenty of other options around, I have no idea how HP got this big with this kind of service. Needless to say, I won't be going to the local store to give them an extra couple hundred bucks for their wonderful company."
"I ordered a laptop through hp on-line store and paid entire amount via net banking.In the shopping page it was mentioned that delivery will be in two to four business days.Even after two weeks the item was not dispatched.Despite sending several mails to HP and phone calls to customer care nobody contacted me to address my issue.Never buy anything from these fraudster HP.They are not consumer oriented .They do not pay heed to the agony of customers.They thrive on the money paid by the unsuspecting customers.It is high time Government enforcement agencies starts investigating the financial irregularities of HP India.How much money they raised from the advance payment made by the customer but not delivering the product.If properly investigated there may be another scam worth billions may come out.I appeal to every consumers who are cheated by HP to contact National Consumer Affairs Ministry of India and also approach Consumer court for addressing the issues. "
"I bought a HP EliteBook 840 G3 everything is good here but the sound is too low, and my mousepad is not working properly."
"Had a horrible time with HP lately. Simply ordering a charger turned into a complete hassle, wasted my time. Spent $100 and expidited shipping - never got the product. At this point I'm looking into new computerns entirely because every time I have had to deal with HP it has been miserable; this is the third time I've had to call the parts or service centre and each time I am more and more dissapointed. Mostly disappointed in myself for wasting money on an HP Pavilion, I have had so many issues with it and getting customer service with HP is an absolute joke. It was an overpriced piece of junk in the end. Major regrets ever buying from this company in the first place. "
"I bought a laptop 2 days ago. It arrives very quickly in 48 hours. A little bit late compared to the scheduled delay 1 hour but it's the delivery man fault i think and not HP directly.
I ordered it from France.
Their tracking website for orders is not functionning at the moment, at least in France but i made a phone call and everything was ok.
"
"I should have known better then order something from HP. Ordered a Envoy 360 over a week ago and the status has never changed and each time I request an update I'm told "we are expecting unusually large volume orders" we will contact you in 48 hours.
They never do contact you. When you call you are given the run around. I would never try to run a business today that was not open and proactive with my customers. This is an old company that still thinks like an old company. DO NOT ORDER FROM HP. "
"Someone used my card number for a purchase, this site does ask for the 3 digit auth. code on the back.
Security is non -existent"
" I am very frustrated and angry because someone somehow got a hold of my credit card number and used it to purchase $1600 in merchandise without being asked for Id or any info to verify the credit card number"