"Had a bad experience with #HtcNetstore. Shipment came from different location even out-side USA. And 5 days delay shipment.
It seems to me HTC Netstore is a 3rd party agent. "
"DO NOT BUY FROM THIS OUTFIT. TEY DO NOT RESOLVE ISSUES, NOR DO THEY ANSWER EMAILS AT ANY ADDRESS LISTED ON THE CUSTOMER SERVICE PAGE.1ST OUT AND OUT RIPOFF I'VE ENCOUNTERED ON PRICEWATCH!EMAILS TO ****@**** DON'T WORK ALTHOUGH HIS NAME IS REFERENCED ON THE UPS SLIP.MY PARTIAL SHIPMENT ACTUALLY CAME FROM CHING LAI ***-***-****) PERFECT SOURCE CO. 385 S LEMON AVE. #E377 WALNUT CA 91789. NOT FROM HTCNETSTORE.
HTC VICTEM"
"This is possibly the WORST experience I have ever had after literally spending tens of thousands of dollars online. I believe the company is on the verge of going out of business now as all E-mail is being returned, and phone number does not work. I got broken product two times, had to pay $20 shipping once, they promised me they would fix it both times and test it before sending back. Last E-mail I got on 7/25 said...
> That's great, just stop calling us, A**.
I could not believe this, HORRIBLE customer service, no clue what they were talking about, and could not communicate in English. Now it has been 2 months of messing with these idiots, turned it over to my credit card to deal with them!"
"HTC shipped broken parts and now refuses to provide a reund after the items have been returned."
"This is the second order I've placed with these guys in the poast 2 weeks. Both times the items arrived within 2 days and the items (external usb cases) were exactly as advertsed. Highly recommended."
"hmm, I was going to order a generic atx powersupply $8, free shipping, even chose "buy now" from pricewatch, got to their site and was informed the powersupply was indeed $8 with a $6 shipping fee,, needless to say I didn't order"
"My ATX computer case arrived in a timely fashion, and overall, the case is good, but unfortunately it came slightly damaged. The corner of the case was dinged a bit and some of the metal was bent. Not damaged enough to warrant a return, and besides, that's always a hassle to go through anyway, and time was of the utmost importance as I was using this case to build a computer for a client of mine. Everything else about the case is A-OK, except for that ding. Of course, one might say the courier (in this case, UPS) damaged the case in transit, but the cardboard box showed no imperfections where the case was dinged, which leads me to believe the case was damaged before shipment. Overall, I may purchase from HTC Component again, but as of right now, my mood is mediocre toward the firm."
"I have mixed views about HTC netstore. I recieved the product promptly but I asked for Federal Express shipping. It says on every invoice that the product was to use FEderal Express. It did not, it came ups. They sent me a tracking number which did not work on Fedex's website, so I emailed them asking about it. I recieved a sarcastic response stating that they had tried the tracking number on UPS.com and it worked fine which completely disregarded my question. This also means that they disregarded what the customer wants. Even the invoice that came in the box with the product said it was to be shipped FedEx. Because of this I am not as likely to order from HTC netstore again."
"Ordered a USB adapter which arrived very fast two days later. The price was low and the shipping was free. Highly recommended."
"Bought a webcam, got email with tracking info the next day, good experience, I would use again."
"Ordered a 5.25" enclosure online on a Tuesday night. It arrived two days later (Thursday). It even included a fan, USB and power cables.
Good purchasing experiance."
"I tried to purchase something from them, but a week went by and hadn't heard anything from them about my order. I emailed them, asking why, and they told me the item i ordered was out of stock and would take a week to get in. They asked if i still wanted it, but since I had already waited a week for it, I didn't have time to wait another week. The person who emailed me back wasn't terrible, but was somewhat terse. Not a terrible experience, but I didn't really get anything out of it. I'm still waiting to see if my credit card gets charged (and if they send me that item anyway).
I never got an invoice number, because they delayed contacting me until I made the attempt; just fyi."
"Good company! Fast free shipping! Supper price! I had a very good experience with the first time purchasing from this company."
"Ordered a PCI 5-Port USB card with out too much trouble. The price was right and not too much to complain about. They might have suffered a computer problem because I did not receive an email that the order was shipped. After some days of waiting I emailed and then waited a little longer. They send an email saying it was shipped days ago and then that afternoon there it was on my porch. Later that same day I received via email that my order was shipped. Overall good experience and hopefully they will remedy the notification system. Would do business with them again."
"I saw HTC Netstore's score of a perfect 10.00 and it seemed a bit unrealistic, but I gave them a try. The verdict: They deserve their 10.
I ordered a MS Natural Multimedia Keyboard with 7-day ground shipping. It arrived on the 3rd day, undamaged, and with no other problems at all. Their price was the cheapest on Pricewatch. Everything went smoothly, but I was even more surprised when I got the package so soon. I will definately buy from them again."