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Product & services pricing
3.98/5
Chance of future purchase:
3.87/5
Shipping & packaging:
4.47/5
Customer service:
3.75/5
Return/Replacement policy:
4.38/5
Featured Review


Verified
1/5

2024-03-30

They are not paying my claim

"I traveled to Australia in January 2024. I got Covid there, and had a telehealth medical consultation and got an antiviral medication. When I returned from my trip, I submitted my claim with all the relevant documents. Apparently HTH uses Nationwide Insurance to handle it's business. It's two months later and they have not processed my claim. I don't know if I will ever get paid for my (entirely legitimate) expenses. Customer Service has not been very helpful. Four weeks ago someone at Nationwide told me that my claim would be expidited, but I've heard nothing since. "

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Rep reply posted 2024-04-04
A rep from HTH Travel Insurance, PPhth, has responded:

“We appreciate you taking the time to provide feedback on your recent experience with submitting a claim. We sincerely apologize for the inconvenience you encountered during the claim process. We understand that your time is valuable, and we regret any frustration caused by this. We are constantly striving to build products and processes that better serve our customers, and we accept your valuable feedback. Thank you, HTH”


Verified
5/5

2024-03-28

Cruise

"Very easy to use and although we never used it ( thank God) it was truly peace of mind for me. First cruise for college student and I was very nervous. "

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Verified
5/5

2024-03-28

Great Customer Service

"Great job so far. Customer service seems great"

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Verified
5/5

2024-03-28

STOPPED SHOPPING AROUND WHEN I FOUND THIS. GOOD RATE AND COVERAGE

"STOPPED SHOPPING AROUND WHEN I FOUND THIS. GOOD RATE AND COVERAGE"


Verified
5/5

2024-03-27

Review of the trip.

"I did need to use it at this time. But thanks for everything. Luiz Cavalheiro. "

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Verified
5/5

2024-03-01

Excellent Choice!

"I have been a prior customer of HTH Travel Insurance and a returning customer because of their great review and ratings. Thus , I chose HTH Travel Insurance again for my trip to Japan and SE Asia. "

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Verified
5/5

2024-02-27

Affordable Peace of Mind Protection

"I purchased the Travel Gap insurance for a trip for my family of four traveling abroad. The price for the four of us was very reasonable and the plan was comprehensive for a single trip medical insurance coverage. I only recently discovered that most US insurance does not cover you if you travel internationally. This is the third time I purchased this coverage and I had an incident this time, submitted a claim, and got a check in the mail! It was easy and the service was fantastic. I recommend this to all of my friends and don't travel abroad without it - it's a no brainer and well worth the price!"

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Verified
5/5

2024-02-24

Always Travel with Insurance!

"We purchased our policy through Squaremouth.com. We consistently travel with insurance to protect from the unexpected. We have yet to file a claim with any purchased policy, but the peace of mind while abroad is worth the cost!"

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Verified
5/5

2024-02-23

Great insurance

"Obtaining insurance was easy to obtain on the website, there was also an abundance of resources on the country we traveled to that included hospital and pharmacy information; as well as other resources. The insurance coverage was also extremely affordable. Great for security and peace of mind on your vacation."

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Verified
5/5

2024-02-23

Claim forms

"Very professional experience keep up the great work "

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Verified
4/5

2024-02-23

Good coverage but not used

"Purchased medical insurance for travel in a Carribbean Island "

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Verified
5/5

2024-01-11

Great!

"Easy to get. Fortunately, did not have to use!"

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Verified
5/5

2023-12-31

Efficient

"Easy registration by phone"

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Verified
4/5

2023-12-24

Easy to sign up

"I have only signed up for the service, but the experience was easy to do. Actually, using it might be a different story. My trip is in January. "

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Verified
3/5

2023-12-20

Good insurance, outstanding staff, very high cost & weird policy

"First three speak for themselves. The fourth: you must call from the US to sign up & if your are oversees, you can't even call from an embassy!"

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Rep reply posted 2023-12-21
A rep from HTH Travel Insurance, PPhth, has responded:

“Thank you for your review. Please provide us with more information on your experience and we can address it accordingly. Our customer service team can be reached at customerservice@hthworldwide.com or 610.254.8769. We are constantly striving to build products that will better serve our customers and we accept your valuable feedback.”