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Product & services pricing
3.98/5
Chance of future purchase:
3.87/5
Shipping & packaging:
4.47/5
Customer service:
3.75/5
Return/Replacement policy:
4.38/5
Featured Review


Verified
5/5

2023-10-15

Frequent Updates

"I had a smooth trip without incident. I appreciated the frequent updates from your app on alerts in the countries I was visiting. We experienced mosquitoes in Venice and your alert that these may be a possible connection to Dengue fever kept us covering up with repellents!"

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Verified
5/5

2023-10-15

Exceptional

"Exceptional, satisfying, reached it’s peak "

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Verified
5/5

2023-10-13

Always great Service

"I have been doing business with you people for several years; I am always satified"

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Verified
5/5

2023-10-13

Easy to buy

"Was easy to buy and understand all options. "

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Verified
5/5

2023-10-13

excellent

"excellent would use it again"

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Verified
5/5

2023-09-19

did not have to use thankfully

"thankfully we didn't need to use the insurance. glad we had just in case"


Verified
5/5

2023-09-08

Available online

"I appreciate being able to sign up for a good and reasonably priced policy, quick and easy, on line. "

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Verified
5/5

2023-09-08

International Hospitalization

"Quick response, guarantee of payment. Eve salary for treatment and company for quick to get payment guarantee sent. Did learn that a third party was involved which slowed getting fast treatment as guarantee of payment needed to go to ASA before going to the hospital. It is scary in another country if you have an emergency, travel insurance is a must.in icu and hospital for two days in Dominican and insurance paid all costs."

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Verified
1/5

2023-09-08

No response for simple question

"Before travelling, I asked if the doctors are limited to the suggested providers. Several days into the trip I got a confusing email referring the question to geoBlue. I never got a final answer. The trip is now over. With this level of support I luckily did not need medical attention. Next time I’ll go with an insurance that responds to the customer questions…"

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Verified
1/5

2023-09-06

No response

"Could not get through to a live handler other than initially starting a claim - submitted a complete claim as per email instructions as of 08/18/2023 - no live response in over 2 and a half weeks."

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Rep reply posted 2023-09-06
A rep from HTH Travel Insurance, PPhth, has responded:

“Thank you for your review! The claims process can take anywhere from 45-60 days, given all needed information is provided. Please reach out to our customer service team at customerservice@hthworldwide.com for an update on your claim. ”


Verified
5/5

2023-08-28

Good service

"Fortunately, we did not need your service, but it is comforting to know that we had it available for a reasonable cost. The app was easy to navigate and find medical service if we needed it. We will use you again. Thanks."

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Verified
2/5

2023-08-25

So hard to use.

"I have tried filing a claim with HTH, only to find that they don't even deal with it, that I had to file it with an entirely different company. I filed the claim a week ago, and they still haven't even looked at it. When I called HTH, they gave me the run around about having to deal with CBC Connect instead and that they were backed up due to COVID?!? That isn't the service one would expect for the price paid. "

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Verified
5/5

2023-08-25

Great customer service

"Very friendly and knowledgeable …Deborah Croft!
"

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Verified
1/5

2023-08-24

you ****!

"You charged me and then you could not find my insurance for days! "

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Rep reply posted 2023-08-25
A rep from HTH Travel Insurance, PPhth, has responded:

“We are sorry about your experience with us. Your policy documents and information are always sent out upon purchase. Depending on your personal preference indicated while signing up, they are delivered electronically or through traditional mail. Please provide us with more information on your experience and we can address it accordingly. Our customer service team can be reached at customerservice@hthworldwide.com or 610.254.8769.”


Verified
5/5

2023-08-23

Customer Service was Amazing!!

"My family needed travel insurance for our trip to England. I had a couple of questions and the representative who answered my call was very knowledgeable and helpful. She was able to help me feel extremely confident in my selection of insurance. She also was able to show me how to navigate the website to obtain the doctors and hospitals in case we needed them. Very impressed with HTH Travel and I plan to keep on using them in my future travels."

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