"Bought a part, it was defective. I returned it the same day and was told that I would receive a refund. I waited one week and no refund. I contacted my credit card. They told me to contact Frontier. I called yesterday and your representative stated the parts salesperson forgot to enter a refund code. He stayed in would receive my refund in a day. As of yet, today, I have not received a refund. I ended up buying the part from Hamer Toyota and no issues as this was a seamless transition. Not the case with Frontier. Your parts sales person should be taught how to do a proper refund! "
"This is beyond frustration"
"My experience was nothing but exceptional. The agent at the parts counter was most experience, friendly, knowledgeable, professional and accommodating! This is the only Toyota where I buy my Toyota parts from. GREAT JOB HAMMER TOYOTA!"
"Easy to order parts and convenience "
"So easy
So cool
Great prices"
"Luis was very helpfull in finding the right parts for the truck. Everything fit perfectly and ita back on the road. Prices were also very fair. "
"Nation wide shortage, you guys had it for the best price. "
"Good price and fast shipping. "
"HAMER HAS ONE OF THE BEST PRICES ANYWHERE. IF YOU ARE LOCAL YOU CAN SAVE SHIPPING CHARGES AND PICK UP YOUR ORDER AT THE DEALERSHIP. I HAVE BEEN BUYING PARTS FROM THEM FOR A WHILE, NEVER WAS DISAPPOINTED. THE GENTLEMA -MEDRANO- AT ONLINE ORDERS IS VERY PLEASANT AND HELPFUL IF YOU HAVE ANY QUESTIONS OR ISSUES.
THANKS TO ALL PARTS DEPARTMENT ASSOCIATES, HECTOR, LUIS AND ALL THE OTHER ONES"
"The car buying process wears me out. I knew what the new car should sell for and what my trade in was worth before I ever entered the dealership ( I do my research and was in the business years ago) and was still required to spend three days of back and forth with the low ball trade in offer and the "we aren't making any money" stuff before actually buying the new car and driving home.
The new car came with the tires over inflated by about 20 pounds per the door tag and had to be lowered and then the TPMS system had to be reset so as not to show low tires with the proper setting. This should have been caught and rectified during "dealer prep". I will continue to use Hamer Toyota for all vehicle maintenance."
"Parts always have a bad reputation even though I knew that somehow it wouldn't be comfortable to visit but somehow it always beats, people from parts think that They are doing you a favor and always have a bad attitude, please change that thanks. "
"Toyota Hamer Is Great!
Thanks to Louis and Bacillio, what could have been a stressful experience was made smooth and enjoyable. I left Hamer Toyota Parts feeling confident in my purchase and deeply appreciative of their top-notch parts department online service. I highly recommend this team to anyone in need of Toyota parts or expert advice!"
"When shopping around, Hammer seems to always have the lowest price. The people are friendly and their customer service is excellent."
"Calling the service department and getting put in hold for multiple calls just to check on ETAs for parts is unbearable and just plain unacceptable since your are trying to trust a genuine dealership with parts for your Toyota vehicle. I love ordering parts from this dealership but hate when I need to get an ETA since the tracking system online doesn’t show much. Which they could fix both issues. "
"I ordered floor carpet matt’s. When I got home and opened the sealed box, it contained rubber matt’s. Now I have to make another trip back to the Toyota parts department to exchange the matt’s. I’m extremely disappointed in my online order."