"The shopping is just fine, everything in this world could be improved on.
Thank you"

"Our son gifted us with a few items that we returned. On the form, we requested an exchange. Hammacher took over a month to process the return and then did not send all the items we had requested in the exchange, rather sending us a gift certificate for part of the return. I just went to their website, found the article I wanted still on the site, and ordered it, using the gift certificate to purchase. Terrible customer service, terrible return/exchange. I will NEVER shop here again."

"Don't know why you list 4 1/2 foot trees when you never have them available. I've been trying to purchase one since last year!"

"Using your online catalog is fast and simple. Love it!"

"Service has been prompt and efficient."

"No indication of the cost of shipping until checkout. Almost cancelled my order."

"Always good your employees, who do a great job!"

"Have previously had good experience when ordering "The Best" so I am doing so again. Sometimes I've gone into the store (57th St. in Manhattan) to make my purchase. This time I ordered through your internet site."

"Couldn't find the box to input the promo code for free shipping so I called Customer Service and they were great and I was all set in just a few minutes."

"Love the products, the service and lifetime guarantees."

"Having a major issue with a previously purchased roomba. Only ordered here because of lifetime warranty. Factory still processing returns from 5 weeks ago. Totally unacceptable. Company seems to be in chaos with different stories from everyone who answers your phone. Not a happy customer."

"i find the shopping very good. "

"I'm rating the shipping fee as low - it adds so much cost to the item. Also I do not even have the product yet so how can I evaluate fairly?"

"Very easy to order! No challenges."

"Shipping charges are stilted- you should judge the shipping charge by weight, not cost..a small hearing ampilifier,1 ounce? $22?? "