"Turn around on repair was fast.
The only thing is I have to buy a box from UPS
to return the item.
"
"I honestly did not expect that Hammitt would really fix my purse let alone the above and beyond customer service that same along with it! Shipping costs to Hammitt and returned, FREE. Repairing the pull on the zipper, FREE. Constant communication with where my purse was and what step would be taken next, without having to ask! Then on top of it I had a little angel pin in the purse that I completely forgot about and thought I had lost. I received my purse and guess what was in the little zippered pocket inside my purse, yep my angle pin. So, thank you from the bottom of my heart. Love my Hammitt and now I will be a dedicated customer. Beautiful product from people that care. Here's to you and I know 2025 will be outstanding for you and your dedicated employees. Jackie K."
"Very nice packaging and drinks "
"The process was easy and quic"
"customer service was amazing!"
"I saw in an advertisement a shoulder strap for my purse and found it quickly on the website. The website was easy to navigate and purchase through. I received an immediate email confirming my purchase and updated on the delivery. The packaging was upscale. I love the strap and am using the purse more than before. I’m in love with the purse! "
"I love my new little side saddle. It’s my 3rd bag from yall and I gave one away. They’re too good not to share… thank y'all. "
"Love my purse. I have always wanted to buy one. Wish it could have been a little larger for the same price. However the two tone color is an excellent color. I would love to wear it daily but want to save it for special occasions. I may buy another to wear daily."
"Excellent Service exceptional. So happy!"
"Customer service was great with a repair request that turned to a new offer. Received my new bag and it’s beautiful except I’m bummed the quality of the interior from my old to this new has decreased dramatically. My old had a true embossed red supple suede, and this new is a cheaper thinner brushed suede that is less detailed than before, cheap stitching. Decreases the overall quality of the bag in my opinion. Knowing Hammitt’s commitment to lifetime warranty, should there be any future issue with my new bag, I know they will take care. "
"This is the perfect purse! From the quality of leather to the variety of pockets. Amazing! And don't get me started on the softness of the leather. Beautiful!"
"I have been looking at Hannah bags for several years before finally deciding to make a purchase. The quality and look of the bag and the wallet went beyond my expectations. The leather is buttery soft and the bag is lightweight and compact, but hold everything. I can't recommend them enough."
"Totally surprised by the presentation and how my bag came packaged! Looks amazing and feels amazing……so glad I finally bought one for myself! "
"Super easy order process and my purse arrived in a beautiful box. By far, the best purse I’ve had. Such amazing color and the softest leather!!"
"I really like the Med Daniel Bag except for the huge shoulder strap. It is just too big and makes the bag look cheap and not elegant. I know I can purchase another one, but the price of the bag is sooo expensive and then the price of a smaller strap is expensive too. Customers should have a choice. I asked if I could exchange the big one for a smaller one and was told I'd have to purchase the smaller one. Needless to say, I have spent a fortune on the bag so I'm not sure I will ever purchase another Hammitt."