"I sent my bag in for repair and they made the process super easy and returned it to me quickly!"
"Easy to order online during your 40% off sale. Looking forward to receiving another wonderful Hammitt purse! "
"Excellent loved the store and layout easy to shop "
"Repair was as simple as an Amazon return. From an easy on-line click to get the repair started, a swift response with mailing label, and fast turnaround repair and shipping, HAMMITT delivered. "
"Still waiting for package/update."
"Not only is the quality and beauty of this bag stunning and flawless, but upon opening the box there is a lovely appointed gift box where I found my handbag in a dust bag. Presentation is excellent and if I can also store my bag in a gift box, even better. Well done Hammit."
"I bought my first handbag at the SCP Crystal Court a year ago, and recently just purchase a new Tom Zip in Mahogany along with the matching wallet for Christmas (from my husband). I can't wait to use it but it's wrapped and under the tree for Christmas....
The lady that helped me was so sweet and helpful. I always enjoy coming to the store to see the new handbags and try them on rather than just ordering them online. The handbags last forever and never lose their appeal. "
"Sales girls were the kindest and most helpful "
"I did wait too long on my decision on the color of the billfold but I think I will be happy "
"I left a message for them to call me back, and it was handled within a very short time. All of my questions were answered and we discussed when the next sale would be. She even suggested texts being sent to me and signed me up. She was exceptionally considerate."
"It’s been over a week and the bag I purchased still have not been shipped."
"I’ve been admiring these handbags from the emails I receive from Hammitt (and relatives who own them) for several years and finally decided I wanted one for my birthday. Went to the store at SCP and the in-store associates were so helpful they made the whole experience just great. "
"All Hammitt products are beautifully made and the quality is exceptional. Getting a new Hammitt bag makes any day exciting!"
"Love the feel of the leather on my three Hammitt handbags."
"Perfect my girls are going to love them."
A rep from Hammitt, Hammitt_Michelle, has responded:
“Thank you for reaching out and sharing your concerns with us. I truly apologize for the frustration you experienced regarding your order and the cancellation of the VIP | Grey Natural/Brushed Gold | Med purse. I understand how disappointing it can be to have an item you were looking forward to canceled unexpectedly.
Inventory challenges can sometimes occur, particularly during sale events, and I sincerely regret that this situation impacted your experience with us. Our team made attempts to contact you via email and phone to find a way to enhance your Hammitt experience, but it seems we were unable to connect. It’s always our goal to resolve any issues and restore our customers' trust in our brand.
Your satisfaction is incredibly important to us, and we genuinely hope to have the opportunity to regain your trust in the future. If there's anything else I can assist you with or any questions you have, please feel free to reach out. I'm here to help.
Thank you for your understanding.
Warm regards,
Michelle
Hammitt Concierge | We Care | 833-426-6488”