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Product & services pricing
3.50/5
Chance of future purchase:
4.25/5
Shipping & packaging:
4.75/5
Customer service:
4.38/5
Return/Replacement policy:
5.00/5


Verified
5/5

2024-12-22

Authentic one of a kind

"Love the design authentic fast delivery"

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Verified
5/5

2024-11-08

Love it

"This is a beautiful rug, exactly as described for a good price and shipped quickly. "

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Verified
5/5

2024-10-17

Never Disappointed!

"Have bought from Handknotted for years- accuracy, quality, pricing, fast shipping always perfect. Love every rug I have ever bought from them. Thank you"

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Verified
5/5

2024-09-26

High Quality Rugs

"I had been searching for a unique oriental rug to fit an awkwardly-shaped living room for many months. I'm extremely happy that I turned to Hand Knotted to find a clean, high-quality semi-antique rug that will last a lifetime. The website does an amazing job showing details and potential areas of wear, so the consumer knows exactly what they are getting. Incredible prices for the beautiful designs and material. The fast, free shipping was the cherry on top. I will return for all my future oriental rug purchases!"

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Verified
5/5

2024-08-08

excellent

"great people. honest responsive service. they have the packing exactly right so what you purchased arrives intact. Many options from rare expensive to inexpensive rugs for the kids and pets rooms"

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Verified
5/5

2024-07-19

Great service and beautiful rugs

"We have four HandKnotted Tibetan rugs in our home and they are all top quality.
Joanne always provides excellent customer service!
"


Verified
5/5

2024-05-13

excellent customer service.

"Very kind, fair, and excellent customer service.
Thank You !
"


Verified
5/5

2024-04-22

Excellent!

"I had some questions about a rug that I saw on line and emailed a question. "Jo Ann" responded very quickly and answered my question. She provided her customer service number and the sale proceeded when I called her. "

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Verified
5/5

2024-04-19

Great rugs

"Excellent service and product "

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Verified
3/5

2024-04-15

More than a little worn.

"I purchased a Persian rug that was supposed to have a small worn spot. The area is about 7Ft. x 2ft Both sides of the carpet have several places where they made sloppy repairs. On both sides there are areas where the binding has come loose from the carpet. Based on the difference of information presented, as to the condition of the rug. I would not buy from this vendor again. I have not contacted the seller about the rugs condition, nor did I send the rug back. It was so big and heavy. 9x13 I really needed a rug for my office. I was counting on it being as described. Even spoke with the company on the phone before I made the purchase. When my office floor was complete this past Friday, We were able to lay out the rug on Saturday, and discovered it was a bit more than "a little worn".


"

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Verified
5/5

2024-04-12

Jo Ann’s quick response is why I purchased our Kazak rug

"Highly recommend working with Jo Ann. She’s quick to respond and process requests or answer questions. I’m excited to work with her again. "

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Verified
5/5

2024-03-12

Worth the Search

"Handknotted.com carries a phenomenal amount of rugs. It is worth the search to find something that you love, and the prices are very affordable. I have bought two rugs through Handknotted and been very pleased. Fast shipping via FedEx, as well."


Verified
5/5

2024-03-11

Quick shipping

"The rung ordered was exactly as pictured, super fast shipping. Would definitely order from Handknotted.com again."

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Verified
5/5

2024-02-25

Very Happy with my Purchase

"I have been looking for a runner to coordinate with other rugs in my foyer. We were looking for somehting to tie them all together. The rug we selected and ordered greatly exceeded my expectations in quality and quick service. "

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Verified
5/5

2024-02-19

Great company

"Received rug before the stated delivery date and was thrilled with it. Exactly as described and in great condition. I have viewed other rug companies selling online, however they do not provide the details that 'Hand Knotted' does. Plus, your prices are excellent and people can find exactly what they are looking for at a great price! I will definitely order from your company again."

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