"I was looking for a long runner for my kitchen. I happened upon the website and began to look. I got the perfect rug! It came quickly and I really love it. I like the fact that they tell you the condition of the rug. I chose a rug that stated, "in perfect condition!" It is in perfect condition and looks like new.
The only thing I wish is that on the website, there is a name of the rug, or a number, or another way to distinguish what rug you are interested in. I saw several I liked, but when I went back to look later, I had to go through all the rugs again. I finally just put several in my cart, and then decided on the one I wanted and removed the others.
Overall, I am thrilled with my rug!!
"
"We ordered one rug and had to return it and immediately ordered another which we kept and have found to be beautiful and in magnificent condition. While we had issues with delays in delivery with Fed Ex, HandKnotted was supportive all along the way. Special kudos goes to Jo Ann who was knowledgeable, patient and very professional throughout the process. "
"My rug is what I saw from site and delivered on time and in wrappings for protection. "
"Our new rugs are the perfect size and color. We’re so happy with them."
"This site has a wide selection and the quality is great. The prices are very good as well. I received the rug fast and I am extremely happy with the rug.
I definitely would order from them again."
"Item exactly as described. Very prompt shipping.
“Discounts” offered are wildly exaggerated but
base prices are still good.
Another plus is the extremely large selection.
Definitely would purchase again from them."
"Rug came exactly when I expected it, was well packaged and looks great. Quality is good and works very well in the entry space where I have laid it. I am very happy with this experience."
"I was uncertain about ordering online, but after searching locally for the type of rug I wanted and not finding it, I decided to take the chance. In response to the pictures I showed the local Persian/Oriental rug dealer, he told me my choices were out of style but he could order one online. Having already discovered handknotted.com, I decided to do that for myself. I ordered my rug on Monday and received it Thursday the same week. I immediately unwrapped it and put it on the floor and have been admiring it ever since. The picture on the website depicted the colors accurately, the price was right and the service excellent. The advertisement represented the rug accurately. I would not hesitate to buy rugs here again. "
"Found two rugs at the right price. Shipping is free and the rugs arrived in three days from purchase. "
"This firm should teach others about customer service , responsiveness and marketing. They are outstanding in all these areas. Their pricing on their discounted rugs is very fair and competitive. And the quality of the multiple rugs we have purchased has been consistently excellent. This is a class operation."
"This company is very efficient and their prices and quality is very good
"
"Thank you for a beautiful rug. Super easy to order and super fast shipping. We couldn't be happier and we will certainly buy again."
"I found the rug I wanted and purchased it online with an additional 15% discount. I am excited about receiving the rug, knowing that if I am not 100% satisfied I can return it for a full refund. This type of return policy is awesome and helped me be comfortable buying online. Thank you Handknotted!"
"I feel this was easy and the rug looked great! This was a very good shopping experience."
"Unless it says "excellent condition" probably not so good. Can't see flaws clearly enough in photos. Most of my purchases have gone well, but I always know I'm taking a chance. I have read in other reviews that returns are impossible, though haven't tried myself."