"Shipping was very fast. The rug was more beautiful than pictured!"
"Received my rugs in just a few days I ordered outdoor pool rugs all eight of them turned out perfectly Will highly recommend"
"I bought 5 rugs to find the right one b/c returns were said to be simple. In the end I want to send them all back and I can’t get anyone to Answer a call or get back to me about returning all of the rugs I bought! I am very nervous about this."
"I ordered two large, expensive, Persian carpets. They were delivered on-time and were consistent with website descriptions. Unfortunately, it turned out that neither carpet worked well for the rooms I wanted to put them in (sometimes you can't tell until you actually see a rug in place) so I decided to return them. I called customer service and they promptly sent pre-paid return labels - no questions asked. I will definitely purchase from this company again. "
"I have purchased many rugs and they always have been excellent"
"a very fine rug. looks new. "
"Our rug shipped in a couple days, which we so appreciated. The wear was more significant than described, but we felt the price we paid supported what we got."
"I sent the first rug back because it clashed with my decor. I ordered a new one that was sent timely as well as the refund from the 1st rug. I’m very satisfied."
"Our experience was amazing. Handknotted delivered an amazing product that was in near mint condition for a fraction of the price. Will definitely purchase from them again. Could not be happier. "
"Great service after a long search due to an extensive selection. I am very pleased."
"Have emailed this company multiple times without success. They ignore my emails asking to return the product. This all after I purchased to additional (and more expensive) rugs from this company. The other two rugs were beautiful. Why they give such poor customer service I can't understand. They definitely don't make things easy when it comes to honoring their return policy. They also promise an inspection of all rugs before they leave their warehouse. No way the rug in question was inspected. It had multiple tears and left a pile of dirt and sand on our table when it was rolled and packaged for a return. I cannot believe that this rug was professionally cleaned as advertised."
"I tried to call customer service several times and waited on hold for more than 15 minutes each time. So I sent an email requesting a return label five days and still haven’t received it. Picture online is not accurate representation of rug."
"I love the rugs I bought but there was obviously an algorithm set up that noted you were looking at different items. By the time we made up our mind (about 20-30 minutes) and clicked on the rugs we were going to chose, the price went up around $100 per rug. I tried calling customer service but after a one hour hold, I gave up. "
"I am wondering now if this company is a scam. I ordered a week ago and nothing has shipped. I emailed and no answer. I called their 24 hour number and they say no one can answer!!! Beware."
"We ordered our rug and got the pad within a week. The rug has never arrived and they have not responded to our e-mail inquiry and although we've tried to call their 24/7 phone line several times, no one ever answers. If the rug doesn't come within another week, we'll have to do a charge back on our credit card."