"I ordered two gifts for business associates in mid-December 2015, One was delivered late and the other never. I contacted customer service several times and was assured of delivery before Christmas. I should have cancelled immediately and ordered from a different vendor. This was a very embarrassing situation and if customer service had just been candid about "fulfillment" issues I could have cancelled and shipped something else to my colleague on time. As late as this week (two weeks after Christmas) I am still getting emails giving me another runaround, and had to contact American Express to just get this order cancelled. Never again. No quality control in this company, one cannot rely on their service."

"I received a gift box that the 3 packages of 8oz cheese had liqudfied after sitting out by my fron door unprotected from the 80 degree heat. It shipped from OH and was unrefrigerrated all that time. I called and was told they could replace the cheese on January 17th!!!! No offer to substitute as these weren't available. So here I sit with rotten cheese two small sausages and some stale crakers. Merry Christmas. PLEASE DON"T ORDER FROM HARRYANDDAVID>COM!"

"This company is very unprofessional and I will never place an order here again or recommend anyone order from this company. We placed our order in December 2 as a gift for our boss. We paid an extra 19 dollars on top of the 14 dollars shipping to have it delivered to us on a specific day because it was products that needed to be refrigerated. We requested it be delivered on dec 17th which was the day of our Christmas party. On the 17th I call at approximately 10 am and I find out that it has been shipped and is scheduled to be delivered that day. At noon I received the message telling that not only was it not coming that day they ran out of what we wanted so they decided to send us a different basket with out asking or confirming it was what we wanted. That's not even the big issue because at that point we would have accepted anything just to have it to give up our boss. I call and complain and received 20 percent of and the shipping money back which was great but still not enough to cost us the embarrassment of telling our boss we didn't have his gift as we all received ours. So the lady time me that it would be coming Friday the 18th. Our office is closed every Friday so I asked to move it to Saturday. She said it was fine and guaranteed it would be here by Saturday for sure. Come Saturday there's nothing. Before our office closed I called the company again and they had no idea what day it would be delivered. The man tracked it and said it had just left nj so if can be here any time this week. Which of course is not what the company promised for a second time. It's now Monday and we have not gotten anything. Our fed ex driver has come and gone and he had nothing from this company. I'm very unhappy and disappointed with this company and the service we are receiving. When we order from company's like this it's usually for a gift and that gift should be sent when it's asked to be. Not days later with a different order you chose. Disgraceful. Never again

Sent from my iPhone

On Dec 17, 2015, at 12:13 PM, Harry & David Customer Service wrote:

Dear Mr. & Mrs. Veljovic,

Due to an unexpected shortage, the original item that you had ordered for Mr. & Mrs. Sabrina Dangelo will not be available to arrive by your requested date.

Rather than disappoint your recipient, we have arranged to send our Grand Signature Gift Basket instead. This gift is expected to arrive by December 18th.

If you have any questions regarding the arrival of this gift, please feel free to reply to this e-mail, or call our Customer Support line at 1-***-***-****.

We apologize for any disappointment that this may have caused and appreciate your understanding in this matter.

Best Wishes,

Dianne E-S.

Customer Service Support
2500 S Pacific Highway
Medford, OR 97501
Call Toll Free 1-***-***-****



No matter what the occasion, we've got a gift to impress and delight them: Gourmet fruit and food, beautifully blooming plants, unique decorator items. See what's new and exciting - click here: http://www.harryanddavid.com/go/custservemail_product
"

"My order of galettes (cookies) was shipped in a garbage plastic bag placed in a box. I'm done with H&D."

"I ordered my gift baskets 12-5 with the delivery date estimated for 12-23. I made my order over the phone to ensure that my delivery dates would be clearly understood. I was charged an exorbitant fee of 19.90 and expected the delivery to go as planned. "Not So"....the packages were delivered the 18th. A week before Christmas. I was able to get my shipping credited back to my account (this hasn't been verified as yet) They also offered to send a letter of apology to my family about the early deliver. I didn't want them to do that- The damage was already done. Last year they received their gift from me a week after Christmas. I will not order from them in the future. I told them that they should have told me that they couldn't guarantee delivery date- Then I would have had to just hope for the best. But they didn't - they made me feel I could trust them to make the delivery on time.....obviously this isn't possible."

"I placed an order and asked for expedited services, which I was told would be $19.95. That was OK with me, as I wanted my gift to arrive the next day. However, when I received a confirmation in the mail, I saw I was not only charged the $19.95 for "expedited delivery," but there was also a $9.95 charge for "standard delivery."

When I called customer service to find out why I was being charged for standard delivery when I was paying for expedited delivery, I was told that "standard delivery" referred to "shipping and handling." I explained that I was paying for "expedited" shipping at $19.95 and should not be paying double for shipping, but if they charged a handling fee then it should not be the full shipping and handling charge of $9.95.

Of course, the customer service person (who was very nice) couldn't do anything about it. I told her that it was very unfair to charge for shipping twice.

This may be the last time I'll be ordering from Harry and David."

"For the second year in a row, my parents have ordered Christmas fruit arrangements from Harry and David for distribution to friends and family...and for the second year in a row, they have failed to deliver the product as advertised and according to the agreed-upon delivery date. This year, my parents' order was 5 days late (although ordered in sufficient time to arrive the week of Christmas, the packages were delivered AFTER Christmas) so they weren't able to distribute the packages as they had planned (AND they sat around for a week waiting for the delivery). When engaging with customer service, the issues were NOT resolved in a timely manner and the company seemed not to be fazed at all at the consistent lack of customer service. More specifically, H&D did not follow-through on the order to ensure its delivery to the end-customer. Rather, once the packages were handed off to the delivery company, H&D considered their job done. We later learned that the shipping company that H&D used had handed the packages off to a third party for delivery to my parents (who were asked to back date delivery in their records). Needless to say that by the time it was delivered, the fruit had become overripe, discolored, and soft. My parents are thoroughly unsatisfied with the service they have received - or NOT received, I should say - and likewise, I am completely disgusted by the lack of regard for customers who (despite the repeated poor service) would still like to believe in Harry & David products.

If you have a choice of vendors, chose someone else. Trust me..."

"The 4th order where I've tried to use a discount of $10, a promo offered on my wife's 1st order, but without success. Long list of emails explaining to them my problem without any resolution. A great company but need some work in the customer service satisfaction. Great products, however."

"I've ordered from them several times and they're great for gift baskets. They ship their fruit, pears especially, just slightly underripe so they last a long time. Their prices and shipping can be a bit high, though."