"Ordered a Dining Hutch/Buffet and Credenza for $2,200. The bumbling delivery company hired to deliver the 2 pieces ran a fork lift through the Dining Hutch. Had to call Hayneedle to send it back. Why? The shipping carton was 2 flimsy boxes (one on top, one on bottom - taped together in the center). Oh, the styrofoam is just a hair over a 1/2 inch to protect this expensive piece. Called Eagle Furniture and asked who packages this furniture using materials weaker than a shoebox? Got dead air response. Eagle Furniture proudly states they are an American company, I told them then to package their expensive furniture like an American company should! Yesterday, the replacement Dining Hutch/Buffet arrives. Deliveryman says his instructions are leave at the door an 85" inch tall furniture piece. What happened to my "room of choice" Hayneedle guaranteed me room of choice. Not according to him. It shows up packaged in a similar fashion with 2 small cartons (top and bottom) taped together in the middle to partially keep them together. More of the flimsy 1/2 inch styrofoam used sparingly by Eagle Furniture. Remember this was a $2,200 order. Laurel & Hardy delivery company get a '0' review, Hayneedle a '2 star' review, and Eagle Furniture company a '-1' review for claiming to be a proud American company. Recommendation: BUY FURNITURE LOCALLY."

"Fast shipping easy process loved it"

" I truly enjoy the counter height pub chairs I purchased from you. I just wish that you have more selections on matching counter-height pub tables.
I'm hoping that I can have a table made that will match the wood/color of the pub chairs I purchased from you."

"Ordered a pair of out door curtains, paid and waited and waited for the order to arrive. Each one arrived in a different package and one had cream strip and the other had bright white stripe. Never even opened the bag - called customer service and told 30 minute wait so I got comfortable, after 20 minutes they hung up on me. Left a message through the return notice service and never heard anything back. But to return you have to pay to ship back. So they made a mistake and I paid for it. Its back in the mail and waiting on my credit!!! But found the same thing at Amazon, quicker shipping, and cheaper price. My first and last try with Hayneedle and they don't seem to care."

"Our item was either lost or stolen by the shipping co. Had to wait for refund. "

"Perhaps this company is a reseller because the products are not quite perfect, or have been incorrectly described. If they can improve their descriptions so buyers know exactly what they are getting, I think they will still sell a lot and have fewer complaints/returns."

"Purchased a dog house on sale and Hayneedle provided a promo code as well! Dog house arrived 2 days later in perfect condition! "

"We bought a bar from Hayneedle for our small business startup, finding one that looked great and was a perfect dimensional fit for the area it would go into. Full disclosure - I happen to be a professional engineer of 40 plus years and my wife used to be an attorney. It took the two of us TWO DAYS to get this monstrosity assembled. Ill fitting parts, useless instructions, awful scrap metal chunks that they call hardware, and a pound of glue to stick some pieces together, our current thinking is to make a nice bonfire with it outside this Fall. The stuff roughly follows IKEA designs, but was made in China, poor quality knock-off wise.

But wait - there's more! A bar table and chairs set made in Vietnam came in from Hayneedle a couple of days later, with even worse problems. The threads on one of the legs were messed up to the point that the bolts locked up and could neither be tightened nor removed without yanking out a Helicoil from the piece. I'd been unable to get a direct response from Hayneedle the first time (above) via phone or email, so I posted a review on consumeraffairs.com and managed to communicate through that avenue. The first contact promised a two day replacement on the defective part. Five days later I made contact again, and five days became a promise of 7 to 10 days more - maybe. I noted that it had taken FOUR DAYS between the original order and delivery, asked if they could grab another one and send me the replacement piece, but received no answer to that. Still waiting.

The basic problem (I know this from my professional experience) is that Hayneedle almost certainly has no in-house quality procedures (like spot checking incoming product) nor on-site checks at manufacturer sites. We are spreading the word among our industry associations to avoid this company like the plague, and cannot sufficiently strongly advise others to do likewise.

Update 3/23 - Still no word - WAITING!"

" We ordered a 13 ft, $1400 umbrella for our lot at a 5 star Motorcoach resort... one of the top 5 Motorcoach resorts in the country. Hayneedle refused to deliver it to a Motorcoach Resort. They cancelled our order. We started over and asked a local friend if we could have it delivered to their house. We scheduled the delivery, wasted several hours on scheduled date only to find out it had not made it onto the truck. Scheduled it again, and after wasting another 2 or 3 hours, we finally got it delivered to our friends house. Hayneedle did not want our business, and they sure didn't impress us very much at all. "

"Broken items, bad customer service"

"Purchased a fire pit for our tabletop - very nice product and customer service was great."

"Loved the product. Prompt service."

"This was my first time shopping at Hayneedle. Love the ottomans I purchased. They arrived on time and were just what I expected."

"I had no problems with delivery or pick up services and I recommend Hayneedle."

"I was sent out the wrong color bar stools, but the team went above and beyond to reroute them back with FedEx, and got me the right ones on time! I love my Dark Brown extra tall bar stools. I love Hayneedle. "