"I was not aware that you had to make an appointment for delivery. The only way I found out about this was by clicking on the tracking number because I was wondering why the table had not arrived. There should have been instructions telling the buyer to do so."
"I ordered a fully assembled jewelry armoire. When I opened the box I immediately saw a crack in the wood at the bottom. Also one of the doors closes with a magnet and the other one fits into a pre-drilled hole. The hole doesn't line up. These are obviously manufacturing flaws but I will have to keep it and try to use as is. I love the look and it's exactly what I wanted but I'm very unhappy with the damage. It's too much hassle to return but I shouldn't have to pay for damaged goods. "
"I'm extremely impressed with Hayneedle and will continue to furnish my home with your products! The delivery time is quick, totally awesome!"
"Very complete description, they look just like the photos, packaged very nicely. "
"The product was delivered timely and just what I expected from the picture online!
I didn't think rocks were included so I ordered some, which I didn't need. I contacted customer service and they
refunded me right away. Excellent company!"
"I ordered based on a photo I saw on line and was so pleased with my purchase. Ordering was easy & my table arrived on time. My husband put it together easily. I would shop again at Hayneedle. "
"Great product, great price, simple...."
"The drivers were excellent!"
"Very happy with the fire pit and delivery was as hoped including the packaging. Only issue we had was with a bolt to hold the fire put tabletop on, which stripped out and we had to fix ourselves. Seems to be holding now and fire pit is great on cool fall nights!"
"The customer service was so helpful!! The desk came in so many pieces, I had to have someone put it together. But I would order from this company again since they were so helpful on the phone!"
"Quick shipping. Easy to assemble. Nice piece of furniture. "
"Product was great quality and easy to build!"
"Very helpful in returning an incorrect item."
"Our original order came damaged. When we contacted customer service the service could not have been better. Thank you all at Hayneedle.
Debbie"
"The horse arrived on time and my granddaughter was very excited! Thank you!"