"I really dislike their 'no returns' policy on B-Stock items because while they advertised a pair of headphones I purchased as 'like new', they were definitely in a lot worse condition than that. In fact, they looked and felt like they had been used by someone for a year.

Not at all happy. "

"I wish I didn't have to write this review but I feel forced by the utter silence from HeadRoom.
Besides the receipt I received by email seconds after my purchase was confirmed I haven't heard, read or received anything from HeadRoom.

I have inquired the whereabouts of my goods on two occasions and HeadRoom hasn't answered. But they gladly withdrew the $320 they charged for goods and international shipping.

So to say the least I am very dissappointed with HeadRoom so far and will not, in a million years, purchase anything from them ever again."

"What a great site for information, service and products. I did most of my research on headphones in this one site. Their service is great and advice was spot on. I would highly recommend anyone in the market for headphones or associated gear to check out HeadRoom first!"

"As always, Headroom's evaluations were spot on and the product was perfect."

"My experience has been fine. There was an issue with UPS, but HeadRoom has taken care of it."

"My experience from headroom was a bit of a hiccup unfortunately. My product was defective and it took a little time to get into contact with them and organize a fix, however this time was due to Headroom having to contact 3rd party company's like Logitech to help resolve my issue.

overall they assisted me in my issue to a good standard.

I would recommend them especially if you're based near them the prices are unbeatable for legit gear. "

"I have a very bad experience with headroom. I returned an order and the return was delivered to headroom two weeks ago. According to their website, "Most refunds are handled within one week of us receiving the product ...; the vast majority of refunds are processed within 10 business days of ... However, ...refunds may legally be processed anytime within 30 days..."

I have not got any refund yet, so I emailed them, and the response was the same, "refunds may legally be processed anytime within 30 days...", and the response was written in a not so friendly way. I understand that maybe by law they don't have to refund me until 30 days later, but many other companies , such as Amazon, Bestbuy, JR, always refund within 2 -3 days with a maximum of 7 days based on my and my friend's experiences. Headroom definitely sucks compared to the competitors in terms of price, customer service and return/refund. I would be very hesitant to shop at headroom in future. "

"The only issue that I had with HeadRoom, was that when i ordered my headphones they were out of stock, even though on the website it said that they were in stock. So, I had to wait longer then expected to get my headphones. Although when i called coustomer support, they people on the phone were very kind, proffesional, and helped me with the problems and questions that i had. "

"I have to say that it is a pleasure doing business with this company! They are prompt with shipping and service alike. Even when needing to return a product, their customer service was amazing, offering to drop ship a new product with a return label for the defective one. Who does that anymore?

I will definitely be ordering from them again! Other companies should take a look at this company as an example of how customers should be treated.

Thank you, Headroom!"

"Excellentproductsdeliveredquicklyundamaged"

"I have been an audio enthusiast since hearing the sound quality of a "reel to reel" tape. I lived through the times of turn tables and tone arms, and appreciated the difference that a $200 dollar stylus made. I prefer silence, to the sound of poorly recreated music, so to say the least I am picky about headphones. But my prefernce in what I "hear" from the music is different from others. This is where the staff of HeadRoom shines; they will take the time to listen to you and help analyze your preferences, then match up the headphones that will best meet your preferences. I've also learned the benefits of a dedicated headphone amp with the help of the staff at HeadRoom. More then one friend has been converted to enjoying headsets versus speakers after listening to the sounds from my headphones. The return policy is easy though I've never had to utilize it. Prices are acceptible but what I'm paying for the most, is the staff and support. Lol I left a msg on their recorder and that same day had two different CSR's return my call. It's very easy to recommend HeadRoom due to their product range, product support and outstanding staff."

"My overall experience was great! Product arrived on time and in perfect condition. If i'm ever in need of another set of headphones I will definitely shop here again. TYVM"

"Very prompt customer service!
They gave me a full-refund after I discovered I had ordered the wrong product.
Thanks!"

"My emails with questions were answered very quickly and when I did place my order I received free overnight shipping due to the price of the product I ordered. Great overall."

"I ordered a Denon AH-NC800 noise-canceling headphone from this stored which claimed a 2-4 weeks delivery. One day after the order I received an email from customer service notifying me that the product was back-ordered and would be shipped within one week. Week goes by and nothing, I decided to contacted them and customer services informed me they would call in 15 minutes with a status. 30 minutes goes by and nothing. I call again and same person promised to call me. Well she never does. After a couple of days more I send very upset email to every single contact on the website. Next day they informed me that product is no longer available and they do not know when it will be so the order was cancelled. I wish they had told me before. I had to give my husband on his birthday a printed copy of what one day I will give him..."