"In my experience HeadRoom is a high-quality, completely trustworthy company. The website is a trove of information, their own products are excellent, they fill orders right away, and their customer service responds to questions quickly. I've been very happy with all my purchases, including most recent, a HeadRoom Desktop Amp/DAC. I wouldn't shop anywhere else for headphones or related gear."
"I really liked the descriptions and comparisons their website had. It made it easier to decide on which headphones to buy, and the reason I purchased from Headroom. It took a while for them to restock, but it was worth the wait."
"No problems with order at all. Arrived in a reasonable time frame in perfect condition."
"I have been a fan of HeadRoom for years now. They are the only site I visit for headphone advice and purchasing. I have owned two of their amps (both fantastic), and I have purchased six or so pairs of headphones from them. They always offer fantastic service and competitive prices. I have not had to return anything, so I cannot speak to their return practices. I do not hesitate to refer anyone to this site."
"Headroom web site is a delight to view, get information from and navigate through. The products are top notch and so are the personnel. Customer service get a ten on a scale of 0-10. Every email is answered within hours with clear and concise writing. Headroom is highly recommended to anyone looking for the best in earphones, headphones and related accessories."
"This was my third or fourth order from HeadRoom over the past 10 years. I purchased another amplifier this time. Again, like my previous orders I am extremely pleased. The package was shipped within 24 hours of my online order and arrived a couple of days later in perfect condition.
I tend to do a great deal of research before making purchases. This company has an amazing amount of in-depth and useful information available on all of their products. There is much more than I have found from any other retailer of this type of electronic equipment. Couple that with absolutely outstanding customer service and a strong commitment to stand behind their products and you have a winning combination.
I highly recommend HeadRoom to my friends and I recommend their products and services to you as well. A great company!"
"I told an audiophile friend of mine that I was shopping for a decent pair of headphones. I didn't want to spend more than $150 on them but wanted the best I could get for my money. He highly recommended I go to HeadRoom's site at headphone.com. This site helped me VERY MUCH with picking out a great pair of headphones for only $83.00. I got what I wanted at a cheaper price than I expected. Plus they will meet or beat any price you find elsewhere. My headphones were $99 on their site originally but they matched the price to get me the $83.00 I paid. Plus they have an excellent return policy! It is for 30 days with NO questions asked as long as you return in them in new condition. That's what made me buy from them since I wasn't able to hear the headphones before I bought them. Plus shipping was fast! I highly recommend this site, just like my friend did!!!"
"I asked for a 20% discount on my order when I submitted in online after speaking to George. He said he would give me a 15% discount. I said if they weren't willing to give me 20% off to please cancel my order. I spoke to Ras and asked what the total of the order was and didn't get the right discount. The package was already processed and in transit. I asked her to call me back and let me know what the status was and if they were willing to give me 20%. Three days passed and I didn't hear back so I called again. I spoke to Ras and she said she would speak to George. It's been another 3 days and I haven't heard back. I will be returning this tomorrow and I hope they are willing to pay for the shipping back."
"My order was promptly shipped and the site is full of information for the average consumer to make an informed purchase."
"Everything perfect. Timely delivery with UPS. Product as offered. Very satisfied."
"Great company, fast service, good prices, great products, great 30 day return policy, and great customer suppport make this company my first stop for all my headphone needs. "
"Free shipping, provided tracking numbers, and received my package on time un-damaged, I will be doing more headphone related purchases from headroom in the future."
"Excellent, well organized website. Usually one of my main complaints regarding any online shopping is they always sucker you with the shipping. What I mean is they make you go through the entire checkout process & only at the very end do they tell you exactly how much the shipping is. My budget is usually very tight & I like to know how much the shipping is before I proceed w/ the checkout process. The HeadRoom's shopping cart & checkout process was excellent. As soon I proceeded to check out they told me right on the very first page how much the shipping was going to be before asking for my personal information, credit card #, etc. This makes me feel like I can trust them.
Like I said, the website was well organized & laid out. I really liked how you can search by price point & by brand. The reviews were thorough, objective, & conclusive. I had no questions what so ever about the several different reviews I read.
The HeadRoom was excellent in communicating with me. Unlike other online vendors who sometimes won't even send you an email telling you that your purchase is on the way, the HeadRoom sent me 2 separate emails:
1) A "verification" email showing the details of the item I purchased.
2) A "Packaged shipped" email notifying me that my item had been shipped.
I was pleasantly suprised by the quick shipping. I live on an island where it takes us a couple extra days to get things shipped. My item arrived quickly, before the arrival date in perfect condition. The item was exactly as described, no cheezy, suspicious re-packaging. I am extremely pleased w/ the item: Sennheiser HD 205. It is exactly what I wanted. I really wish all online vendors were as organized, efficient, & trusting as the HeadRoom. If you're serious about your music & want a good pair of cans, this is THE place to go.
---Jay Buxton, NC"
"Order shipped via FedEx from Montana to Calgary, Canada. Left their location late in the afternoon, and arrived about noon the next day.
Ordered Sennheiser HD650 headphones, HeadRoom Micro DAC, and HeadRoom Micro Amp. Everything was packaged sufficiently. Pleased with the order, and may purchase more again soon. I don't hesitate to recommend them."
"Neatly but not the most packaging.... but damn lightning quick shipping.. ordered sennheiser headphone holders... ordered and the next day payment is taken from cc and shipped.... 10am next morning is at my doorstep.... exactly as described multiple photos online..... very very satisfied... i didn't even have time to check the tracking number supplied.... so quick. i am in the market for another (bought 2 holders) heaphone so i will be definently checking out their site again....."