"Page said free shipping, but when I went to check out, there was a shipping charge. "

"The process was easy and works great! Highly recommend."

"Still waiting for delivery. Can't check status without creating an account, which means one more username/password that I'll never remember. Why do merchants insist on creating an "account" for a one-time purchase instead of simply letting me call up the order status using the order number? As soon as North Korea hacks their account list, every customer's credit card will be at their mercy."

"It's been a month and I still haven't received my order. They took payment. I can't get a response from anyone via contact us. "

"Seemless transaction paired with a discount code...couldn't have asked for more!"

"easy and quick order 4-8 days shgipping free shippin"

"Only thing I can request would be better shipping communication and updates."

"You have very good products and a wide selection."

"Product on back order and no notice given to me. In queue (number 4) on "chat" for over hour and half with no response. Had to call to get information on why I didn't receive order and was informed it was on backorder. "

"Healthy Pets is an excellent website with a huge selection of several different items for all of my cats at very affordable prices. I bought Primal Freeze Dried Food for my cat and am very pleased with it. For the past 8 months, I've been using this product for my cats. Their website is simple to use and even simpler to order from. The product is always delivered in a timely manner."

"Easy, convenient.I will use you again."

"Had difficulty using promo code when placing an order. I entered promo code and it showed discount, however when I went to "Order review page" the discount vanished. I tried their chat feature for help, however after waiting 10 minutes and being 8th in the cue, I decided to call. I spoke with someone named Amber, after they called me back. Amber said the promo code was not for the item I was trying to order... funny because she didn't ask which promo code I was using and it was a promo code for a "sitewide discount". I tried the promo code a couple more times and the third or fourth time I tried it went through. Last time I will order from this company"

"You had what I needed and in the price range I pay for the product normally. "

"Even though I purchase online I get the sense that Healthy pets is a friendly company. Everything ships quickly and they make it easy to shop on their website.
"

"This was our 2nd orde. Both times shipping was horrid, and wait times for products ridiculous. The 1st order claimed it was shipped, but was out of stock almost 3 weeks. The 2nd order was shipped well over a week ago, but shows it never left the warehouse. This 2nd order was out of necessity. If we were able to find the product elsewhere, we wouldn't have used this company again. I phoned the customer service department but never spoke to anyone, as their system automatically hangs up on you. I am not impressed."