"I bought this seat (four of them) over ten years ago and have not seen it again recently. I was delighted to see the new seat available. It is exactly the same except for an improved finish. It is the best I've found for my back."

"I ordered car seat cushions on 11/12/14 with delivery expected in 3-4 business days. I phoned on 11/19, to check the status of the delivery. Lee, in customer support, was unable to access the info on my order - he didn't have security access and his supervisor, Stacy, was not there. I was told she would call me on the 20th. Of course, that did not happen.

I phoned on the 21st, and got Lee in customer support again! He checked with Stacy and found out the items I had ordered were not in stock. I requested that my order be cancelled and asked that I receive an email confirming that this cancellation had happened. Lee assured me that within 15 minutes, I would receive the email. I am writing this review one day later, I have received no email.

I am monitoring my charge account because I am concerned that my charge card might be compromised."

"the office chair is too expensive."

"Enjoying my back pillow very much - just what I needed!"

"It was a very easy process, delivery was prompt, and I love the product; just what I wanted. Thanks!"

"I finally get a good nights sleep without waking up in the middle of the night in pain. Very good product!"

"Package has arrived. Miscommunication between FedEx tracking and time of arrival but received order.

Quality customer service noted."

"We have been Healthy Back customers for over 25 years and have been satisfied with all of our purchases."

"I still haven't received my pillow protector!"

"It is wonderful. I was just using pillow and what a amazing difference.

Thanks so much."

"Pleased with the product."

"Great product. Would have been nice if delivery person had been willing to bring the chair up into my home (I would have tipped him), but luckily it wasn't raining and I could stay home the rest of the day to make sure no one stole the item. Massage chair is wonderful! Easy to set up."

"Very quick delivery and friendly customer service."

"When I received my order, it was black instead of the smoke that I ordered. After having to wait for the item to be shipped from the manufacturer, I decided I would make due with the incorrect color. My concern is that I decided to order another for the passenger side of my vehicle and what happens when the incorrect color is shipped again? After my initial purchase I took a survey to receive $7 off my next order. When I tried to use the promo code, it was invalid. Not the smoothest experience, to say the least. Trying to decide now if I want to do business with HealthyBack again or shop elsewhere."

"Placed order two full weeks ago and it still hasn't shipped. Support has been unresponsive to email asking for update."