"Great product! Came on time."

"Customer service from Healthy Back is a joke. Inquired about tracking number, no reply. Quality of item is extremely poor, the same thing can be purchased at CVS for about 20.00, Healthy Back charged 48.00. I called customer service to return item and was told that for hygiene purposes they could not except the return. ( Though somehow they'll take mattresses back ). The rep transferred me to the "supervisor", I left a message and never heard back. "

"What I received did not match the photo"

"The cushion is extremely comfortable and I wouldn't be without out. I have one for my upstairs by the computer and downstairs by the kitchen table. It really does make my back feel better. "

"Good product, good price, quick service. "

"I ordered the Sacro Ease for my husband. He has an older car with not the best seating! He is on the road quite a bit and his back suffers. He loves this product and is very content. Thank you, Patrice Walters Brooklyn, Ohio"

"Product arrived promptly and well packaged. Unfortunately the product is made as cheaply as possible. The pump that came with the mat didn't fit. I threw it away. It was more like a cheaply made toy than anything. Fortunately I have a pump that does fit. I inflated the mat and within 10 minutes all the caps to the plugs opened while I was laying in it and the whole thing deflated. It is a great idea but sadly it is as cheaply made as possible. How much more could it cost to put a decent plug on the mat? Great concept though. I was really hoping this would be a great product. I almost ordered 2 of them but decided to wait and see. Glad I only got 1."

"My sales person was very helpful. Delivery very quick. It is a gift which has not been given as yet so I cannot comment on the product quality."

"Obtaining a comfortable seat option for a truck with many miles left to go allows me to keep my 'old reliable'."

"I had to inquire multiple times on the status of delivery. No email was send that when delivery will be shipped and when It will get delivered. It has taken too long and I am still waiting for my chair to show up. Not a way to manage customers expectations."

"Was not able to track the processing status of my order over the web. Had to call Healthy Back and talk with a representative who promised to call back with a updated status that day but never did. "

"I have only received 1 of the 3 items I ordered. The website was not clear about delivery times. "

"
I ordered a jade far-infrared healing pad for $210 on 11/21 and received an email dated 11/25 only confirming my order. I waited two weeks longer and still had not gotten the product delivered, let alone an email confirming it was shipped. I checked my bank, and Healthy Back had charged me the full $210 on 11/25. I then called to find out where my order was and was told the manufacturer is very slow in filling oders, put on hold, then told they did not even have a tracking number from the factory yet! I am an accountant, and first of all, a business cannot bill a customer for a product they do NOT have in stock, let alone have not prepared to ship. They tried to tell me it was not a problem, but could not tell me when if ever I would get my product. Rather than argue more about how a company cannot use the customer's money to stock their shelves, I asked for a refund, and they said they would do this. However, I am very annoyed at their dishonesty, as I am disabled and have a lot of pain and spent weeks waiting for NOTHING, while my bank card was charged $210.

I did call my bank and they said I was absolutely correct and if they do not refund me within the 3-5 day time frame it takes to get an electronic refund, they would cover the loss and pursue the matter with Healthy Back. I am sure they may have other items in stock and deliver as they should, but I would never do business with them again, as they were completely dishonest on their website about the item I ordered not being in stock and there would be a wait up to two months to get it!

UPDATE: 12/5/14 - After requesting a cancellation of my order and a refund, healtyback.com somehow magically located the product I ordered and rushed a delivery to me, which I received today. "

"I have not received my order at this time. "

"Service was quick, efficient and the cushion "works" very well"