"Perfect transaction. Got my items super quick (2 days!) and just as described. Great prices and I had free shipping. Thanks!"
"I never write reviews, but am upset with this reseller. I ordered KT Tape online from HRM USA on a Tuesday evening. I included 2-day air shipping. I needed the tape for a race I was doing on Sunday out of town. I had just incurred an knee injury and knew the tape was what I was going to need to make it through the race (an Ironman). I put the hotel address as the ship-to address. I received a call from HRM USA the next day while I was en route to my destination. I was told they would not ship to a hotel address unless I used Google Check-out or PayPal. I had just used a credit card when I ordered and the site said nothing about not being able to ship to my hotel this way. When I told the customer service person that i would not have access to a computer until 9 hours later, after business hours, she didn't care too much about that. I still was going to have to reorder. She still said the 2-day air shipment method would be sufficient. So, later that night, I redid my order with gogle checkout. The package never came until I left the hotel 5 days later, and had to do the race without the product.
IF you are going to sell products to athletes, you need to be able to ship to hotels. Many of us athletes travel to do races. That's why we want the gear you sell. Because we do RACES!!! This company needs to understand their customers better and accomodate their needs. 'nuf said. I would never order from this company again."
"acapookie 2/10 posted Feb-10-2011
Horrible customer service/problem resolution. Buyer beware: After over a month I have one of two watches, have been over-billed $25 for their errors and defective product, and have spent untold hours trying to obtain resolution with a customer service department who's upper management policy is "screw you".
I bought two heart rate monitors but one did not work. The HRM rep suggested another manufacurer. I told her I wanted one with a chest strap. She sold me a watch without chest strap - you have to touch it for 2 seconds to get a reading. I could not get anyone on the phone after days of trying so I sent the broken one and strappless replacement both using the return postage they sent with a letter of explanation. I never heard from them. I saw on my credit card statement that they credited me for one watch but kept $25 of the one i returned unopened. When I questioned what was going on, they claimed they followed some internal policy that trumped their publicly stated return policy that returns are fully refunded if the error was their fault with no shipping charge. Then they denied that the rep was told a chest band was desired. My explanation to the contrary was literally ignored by upper management. They said they could not offer a resolution after running me around in circles with numerous emails.
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"I ordered a Garmin edge 800 biking computer/gps on Saturday January 29th and the order was filled and shipped monday. I had the item in my hands the next day (Tuesday February 2nd). Free overnight shipping! I am extremely pleased with my experience and won't hesitate to shop there again or recommend them to others."
"We have 2 of these Camelbak sports bottle and use them all the time. I especially love how they don't spill when I throw them in a bag. I keep one next to me at my computer as well with less risk of having it knocked over by accident. "
"These guys had the best prices, shipped almost instantly, and sent frequent updates on the order status. Very pleased overall"
"Excellent price for product!!! Fast shipping!!!"
"Great supplier. FAst shipping and product is so good I am ordering for gifts."
"Fast delivery and it works great."
"I was very please with HRM USA. I ordered a new Garmin GPS for running on the 13th. It was shipped immediately and I recieved emails to keep me updated on the delivery. I recieved it two days later. This is my second purchase from this company and I have been very satisfied with both orders. "
"When ordering on line I typically keep my fingers crossed when dealing with a new company. However, my order with HRM USA Inc. was shipped on a Monday and received on a Thursday via Parcel Post. I am satisfied with the service and the product. Thanks"
"Excellent product selection, fair prices, and amazingly fast delivery. "
"I have purchased (4) FT40 heart rate monitors from this company and every time the transaction has been efficiently and flawless executed. My orders have arrived on time and the product was exactly as advertised. I will continue to shop at heartratemonitorsusa.com because the shopping experience is so pleasant and the prices for polar products are the best I have found."
"I found the site to be very user friendly. I had an invitation to chat on line regarding my questions. I gained the information I needed by reading previous reviews and the on-line chat to order. The gift I was purchasing is for my son for Christmas. The Garmin Forerunner 310XT and the accessories were also very competitively priced, I checked before I bought. All of my purchase was delivered in a very timely manner, two days. I have to say this has been a satisfying experience. "
"I ordered my heart rate monitor from heartratemonitorsusa.com. The price was great and I received my monitor in just a few days as promised. I was surprised considering that I ordered in the middle of the busy holiday season. The monitor works great and it is a great tool for my cardio workouts. I have ordered from heartratemonitorsusa.com on 2 other occasions and I have been satisfied each time with the speedy service and reasonable prices. I am a personal trainer and I always advise my clients to purchase a Polar heart rate monitor from heartratemonitorsusa.com."