"I looked at many possible vendors for my 65" OLED TV, including some on eBay with similar prices. But in the end I decided to go with a "real" business with lots of positive reviews, here and also on online forums. My set arrived in perfect condition four days after I placed my order. It was double-boxed with a few dings in the outer box, but the inner box was untouched. If I could change any thing, I would have preferred a different shipper. It was Fedex Ground, and they left the huge box precariously perched on my small front landing."
"I've placed two orders for three shirts and am very pleased with their quality. I was hesitant at first in case I'd need to return an order, but their return terms were very reassuring. Shipping is a lot quicker than I expected expect from the UK. All in all, a great find for nice quality clothing."
"I'm impressed with B&H. I have mostly bought computer components from them. Their prices are usually the lowest, and shipping is really quick. So in spite of the name, they are one the best sources of computer gear."
"The most reliable and reputable source of cell phone refills that I know. Your code comes immediately. Unlike some sellers, I think these guys are completely above-board."
"I ordered a DeLonghi oil-filled electric radiator, kind of a big item, and I was pleased with how quickly it came. I trust Fry's and will continue to oreer from them in the future."
"I screwed up and bought a refill PIN for my old wireless carrier instead of my current one. Even though they really didn't have to, Crazy Game Time graciously sent a full refund to my PayPal account."
"I bought a Belkin N300 wireless router from Expansys at an outstanding price, but their shipping and communications were also great. All told a very nice first experience with this vendor."
"Had a good experience getting a part for my Amana refrigerator. Repair Clinic wasn't the cheapest, but they had the part in stock and shipped very promptly."
"I ordered a pair of bathroom wall sconces with an estimated ship date of 1-2 weeks. My credit card was charged immediately. After 2 weeks, I contacted them and was told the sconces would ship in a few days, and that the warehouse had been closed for a week for the holidays. The projected ship date slipped again and again, so in frustration I canceled the order. To my surprise their CSR said I would not be credited immediately, but that they would have to contact the sconce manufacturer first. (Apparently 1STOPlighting did not stock the sconces and would have-drop shipped them from the maker.) After yet another contact demanding the credit, and threatening to dispute the charge, I did get a refund."
"I ordered a plumbing part from CSN Stores through Amazon Marketplace. Their price was good and the item came quickly: so far, so good.
It turned out I didn't need the part, so I got a return authorization and sent it back at my expense. After various delays their CSR said that they would not refund the cost of outbound shipping -- fine since this was stated in the return policy -- but they also would not refund the MA sales tax, something definitely not stated in that policy."
"I bought a Sony BluRay player at by far the best price on the web, but mistakenly exchanged the shipping and billing addresses on the order form. When I phoned to remedy this error, I was impressed by how quickly I reached a real (American) person who immediately fixed the problem. Shipping was very prompt and the unit arrived well-packed and in perfect condition.
All told a very good first impression of US Appliance!"
"I ordered a combination A/V stand and flat panel TV mount from this store that I'd never heard of before. The price+shipping was a $50.00 less than anyone else, so I felt I was taking a risk, but in fact they delivered as promised and ahead of schedule."
"My first order with ClubIT was for an Intel Q600 Quad processor, and I managed to screw up entering the shipping address. I contacted their customer service by phone and was able to talk to a real person (Fernando) right away. He contacted the shipper -- FedEx Ground -- and managed to rectify my mistake. He also encouraged me to check back with him to verify the address change had worked and was basically very helpful."