"Everything is good, haven't had any bad experience, ALL GOOD.
"
"Was a long time value club member, canceled after some bad experiences. Couldn't cancel last order, told I could refuse delivery and pay a 10.00 fee to return it. What a joke. Never buying from heartless again!"
“Hi John , we are very sorry that you experienced issues with you order ! I will be reaching out to you to see how we can resolve your issue or dissatisfaction. Customer satisfaction is very important to us! ”
"The ordering process was so seamless, utilizing the product number."
“Your feedback lights up our day! Thanks for choosing Heartland America.”
"They even corresponded with me after my purchase and offered me a better reward deal. This makes me enjoy doing business with them as you feel like you do matter and so does your opinion. I thank you for this very easy and comfortable purchase. I will be doing business with them again. They have really great offers."
“Hi Arla,
We're thrilled to hear about your positive experience with us! Our team is committed to providing excellent customer service and ensuring our customers feel valued. We're delighted that you found the reward deal appealing and that your overall purchase was easy and comfortable. We look forward to serving you again in the future and continuing to provide you with great offers. Thank you for choosing Heartland America and becoming a Value Club Member!”
"This was a terrible experience not sure if I will shop again to Heartland. When I was through shopping, there was no indication that a PO Box was not to be used for shipping. I was waiting for notification that my order was being shipped, only to find out that it was put on hold as a PO Box was not viable for shipping. You got my credit card for payment, now I have to wait for the house number to be received by your company. There should be notice when entering the shipping information that a PO Box is not to be used for shipping. "
“Hi Donald,
We are very sorry with the issues you had placing your order. I will be reaching out to you to see how we can resolve your issue or dissatisfaction. Customer satisfaction is very important to us! ”
"EASY CHECK OUT ,AND GOOD PRICE"
“Your feedback lights up our day! Thanks for choosing Heartland America.”
"Socks are not as advertised.
They are light weight and small."
“We're sorry to hear that you were disappointed with your purchase. We strive to provide accurate product descriptions, and it seems like we may have fallen short in this instance. Please reach out to our customer support team, and we'd be happy to assist you with a return or exchange. Your feedback is valuable to us, and we'll use it to improve our product listings and ensure a better shopping experience for all our customers in the future. Thank you for bringing this to our attention.”
"Haven't received the item yet."
"still have not received the product I ordered and paid for. I do not know when to expect its arrival."
“Hi Kent, we are very sorry about your order. I will be reaching out to you to see how we can resolve your issue or dissatisfaction. Customer satisfaction is very important to us! ”
"Last order was very late and I called and had a VERY BAD Customer Service Rep. Did NOT want to order but did. I thru out your Catalogs for awhile."
“We sincerely apologize for the previous inconvenience you experienced with our service. We truly value your patronage and are committed to making things right. Please give us another chance, and we'll ensure a seamless and pleasant experience for you this time. Your satisfaction is our top priority, and we appreciate your loyalty.”
"I have been using Heartland for decades now.
The best is the time delivery. At the original order I was given 10/16 delivery.
I received it 10/04 which I thank you for the fast delivery.
Again Thank You
Andy Brutka
Rahway NJ
"
“Hi Andy,
Thank you for your continued trust in Heartland over the decades. We're delighted to hear that our timely delivery exceeded your expectations, and we're committed to consistently providing you with top-notch service. Your satisfaction is our priority, and we look forward to serving you for many more years to come.”
"I have Elite and was not certain that I was getting the benefits of that extra cost.
Between Brian and Steve all was staraightened out, a better way was found, and all is well."
“Thank you for sharing your feedback with us! We're delighted to hear that Brian and Steve were able to address your concerns and help you fully enjoy the benefits of your Elite membership. Your satisfaction is our priority, and we're here to assist you every step of the way. We appreciate your continued membership and look forward to providing you with an exceptional experience.”
"Found what I wanted and needed."
“Your positive words have made our day brighter! Thank you from everyone at Heartland America.”
"To buy anything from this company was so fast"
“Your feedback lights up our day! Thanks for choosing Heartland America.”
"Absolutely love your clearance prices. Keep up the good work all of you at Heartland America!!!"
“Thank you so much for your kind words! We truly appreciate your support and are delighted to hear that you love our clearance prices. We'll continue to work hard to bring you great deals and exceptional products at Heartland America.”
A rep from Heartland America, HeartlandRA, has responded:
“It's customers like you that make our day! Thank you for the stellar feedback, from the Heartland America Team.”