"Enjoyed looking through the catalog. Great choices for almost everyone. Prices are reasonable."
"the check out window is confusing"
“Thank you for your feedback regarding the checkout process. We understand that a confusing experience can be frustrating, and we appreciate you bringing this to our attention. We're always looking to improve our user experience, and your input is valuable in helping us identify areas for enhancement. If you have specific suggestions or issues you encountered, please feel free to share them, and we’ll work to address them promptly.”
"Placed order on 9/7. Say's merch available 9/26. Checked 9/17 now say's 9/30. Called cust.serv. on hold for 25 minutes while recording said wait time 1min 55 sec then 2min 55sec., gave up asked for callback. Still waiting......."
"Great experience! I couldn't put the catalog down! Boy-old-boy.......I really loved the clearance items! I like your catalog & will soon order again!"
“Thank you so much for your enthusiastic review! We’re thrilled to hear how much you enjoyed the catalog and that the green leather jacket exceeded your expectations. It’s wonderful to know that our clearance items caught your eye, and we’re excited that you’ll be ordering again soon. We look forward to serving you again and hope you continue to enjoy browsing our collection!”
"Navigation back and forth between catalog and kart was somewhat cumbersome and difficult. But I figured it out."
“Thank you for your feedback regarding the navigation experience. We're glad to hear that you were ultimately able to figure it out, but we understand that a cumbersome process can be frustrating. We are always looking to improve our website and user experience, and your input is invaluable in helping us make those enhancements. If you have any specific suggestions or if there's anything else we can assist you with, please let us know.”
"Quick...Easy...VERY KOOL!!!!!!!!!!!!!!"
“Wow, thank you so much for your enthusiastic review! We're thrilled to hear that you found the process quick and easy, and we love that you think it's "VERY KOOL!" Your excitement is contagious, and we appreciate you taking the time to share your experience with us. Keep enjoying your awesome finds!”
"Great customer service.,..
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“Thank you for your review! We’re thrilled to hear that you had a great experience with our customer service. We’re always here to help, and we appreciate your kind words. If there’s anything else we can assist you with, don’t hesitate to reach out!
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"Very easy go through the store catalog. Very easy to order "
“Wow, thank you so much for your fantastic review! We're thrilled to hear you found our store catalog easy to navigate and that ordering was a breeze. Your satisfaction means the world to us, and we can't wait to serve you again!”
"Ease of ordering, notified of shipping/transit, products as advertised."
“Wow, thank you so much for your fantastic review! We’re thrilled to hear you found the ordering process easy and appreciated the shipping updates. It's great to know that our products met your expectations! Your feedback means the world to us, and we can’t wait to serve you again soon!”
"chainsaw works well, charger defective"
"I selected not to get e-mail notifications and the next day I received one anways."
"Service was good and package was received on time and in good condition. Item was as described. Thank you."
"The Sherpa lined men’s hoody was everything I expected and for a very reasonable price!"
“Thank you for your great review! We’re so glad to hear that the Sherpa-lined men’s hoodie met your expectations for quality and comfort. It’s wonderful to know that you found it to be a good value as well. If you have any more feedback or need assistance with anything else, feel free to reach out. Enjoy your hoodie!”
"You can’t beat great prices and additional discounts and super quality "
“Thank you for your fantastic review! We're thrilled to hear that you’re impressed with our prices, additional discounts, and the quality of our products. We strive to offer the best value and are glad to know we’re meeting your expectations. If you need any assistance or have more feedback, we’re here to help. Thanks for being a valued customer!”
"Good service by your representative. Good to talk to her, solved my problem. AND I like your products!"
“Thank you so much for your kind review! We're delighted to hear that you had a positive experience with our representative and that she was able to solve your problem. It's wonderful to know that you're enjoying our products as well! We truly appreciate your support and look forward to serving you again soon.”
A rep from Heartland America, HeartlandRA, has responded:
“Thank you for your kind words! We're thrilled to hear that you enjoyed browsing our catalog and found a great selection of items for everyone. It's also wonderful to know that you found our prices reasonable. We work hard to offer a variety of products at great value, and we look forward to serving you again soon!”