"Site easy to navigat, prices are great neals, product presentations are attractive, "
"$10 off code for first order never worked online tried to apply it twice during the checkout process and the second time it went straight to thank you for your order and never applied the code so I called and canceled the order.
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"I purchased 4 items and I hope the quality is great. Hopefully I will like everything I ordered and if so I will definitely buy again ."
"My entire order was shipped in one box to the post office. It was so heavy the worker brought it out on a handtruck. The box was mangled and torn open on one end. I had to have help to get the box out of my car and into my house. "
"Easy ordering my product and a timely response for my receipt."
“Thank you for your review! We're glad to hear that you found the ordering process easy and received your receipt promptly. We strive to make the shopping experience as smooth as possible, and it’s great to know that we met your expectations. If you need any further assistance, feel free to reach out!”
"Easy to navigate website."
“Thank you so much for your wonderful review! We're thrilled to hear that you find our merchandise useful and that our website is easy to navigate. Your feedback motivates us to keep providing the best experience possible!”
"Some of the items that you guys have ridiculously expensive. I have seen a lot thing online and in the catalog that I get and I must admit, other places have that exact same item (s) for waaaayyyyyy cheaper. Is way I very seldom buy anything from Heartland. You asked and there you have it "
“Thank you for sharing your feedback. We understand that pricing can be a concern, and we strive to offer quality products that reflect their value. We are always working to improve our offerings and pricing to better meet our customers' needs. If you have specific items in mind that you'd like us to consider for future promotions or adjustments, please feel free to share those with us. Your input is very important, and we appreciate you taking the time to let us know your thoughts.”
"Was promised a $5 off coupon for continuing my order. Coupon code wasn't honored and didn't get applied to my order. Usually very happy with Heartland."
"I wait for days before receiving any info on when my order is shipped out. "
"I ordered 2 items but only 1 item sent was correct.
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"Your website is not the easiest to navigate, but it was my first time to shop. Hope it will get easier with more experience. "
“Thank you so much for your review! We're thrilled to hear you had a good experience shopping with us for the first time! We appreciate your feedback on the website navigation and are always looking for ways to improve. With each visit, we hope you find it easier to navigate. Happy shopping, and we look forward to serving you again soon!”
"I badly needed toreplace my broken SoClean1. Nice web site, easy ordering!"
“Thank you for your review! We're so happy to hear that you found the SoClean1 replacement at an affordable price and that you had a smooth experience with our website and ordering process. It's wonderful when we can help customers like you get the items they need without breaking the bank. We appreciate your business and look forward to serving you again in the future!”
"Online purchasewas quick and easy"
“Thank you so much for your fantastic review! We're thrilled to hear that your shopping experience with Heartland America was quick and easy. It's our goal to make online purchasing as seamless as possible, and your feedback helps us know we're on the right track. We appreciate your support and look forward to serving you again!”
"What should have taken 5 minutes took over an hour to order something"
“Thank you for your feedback. We’re sorry to hear that you had a frustrating experience navigating our website. We strive to make the ordering process as easy as possible, and we appreciate your insights, as they help us identify areas for improvement. If you have any specific suggestions or if there's anything we can do to assist you further, please let us know. We value your business and hope to provide you with a better experience in the future.”
"They are wonderful , /but run small."
“Thank you for your feedback! We're glad to hear you found the product wonderful, though we’re sorry to hear it ran small for you. We recommend checking our sizing chart for the best fit, and if you need assistance with exchanges or sizing questions, our customer service team is here to help. We appreciate your input and hope you'll give us another try!”
A rep from Heartland America, HeartlandRA, has responded:
“Thank you for your first order! We're excited that you chose to shop with us and hope you love everything you purchased. We take pride in offering quality products, so we're confident you'll be happy with your items. If you have any questions or need assistance, feel free to reach out. We look forward to serving you again in the future!”