"Poor fitting even with measurements to their specifications.
Initially asked for refund and email stated 47 dollar refund would be issued then a second. Email stated a 15 dollar refund. However with all this said, no refund has been issued and dresses are poor quality. Thankfully family to rescue as they are able to alter one dress to suit.
Will not be a customer again. One and done. "
"This is the absolute worse company ever. Do not purchase from this site. They have an awful return policy. Dresses are not made to size and they will not give you a refund. I was offered a 10% store credit for a dress I will never wear. Awful customer service and awful dress. Buyers beware this is a scam. "
"I purchased my dress for my daughter's wedding. The dress size was way off. Obviously it was from China. The stitching was not straight. Very poor material. I emailed the company, but no response at all. I had to go thru paypal to open a claim in order for them to respond. Return shipping address to china cost me $66 to ship it back. So when they finally did respond back to paypal. They only credit less than half of the dress cost. The dress was $131. So do not buy from this website, they will try to give you a hard time so you will end up keeping the dress. Worse experience i ever encounter."
"The dresses did not fit I used the size chart and went one size bigger, and i have been trying to return them since i received them. I had to go buy anther dress for my wedding from somewhere less. I still have not received instructions on how to return them and get a refund despite multiple requests!! They wanted pictures of the issue and my measurements. Not they sent me pictures of a mannnikin staying it fit and I needed to go find someone to tailor the dress !!!! "
"I ordered my wedding dress in ivory my confirmation email confirmed ivory the dress came in white. I ordered this dress because of the vintage look the ivory gave this dress. In white it definitely does not look vintage. It fits perfectly I had it custom made to my measurements. I would give 5 stars but I really don’t like that it’s the wrong color. "
"My wedding dress is okay. My inside slip is longer than the outside part of my dress. I sent my length so my dress could be perfect.
"
"I ordered a dress. I wasn't expecting a perfect dress. This dress fit (ish), it was very tight around the waist. The big problems were the seams on every part are so stiff and uncomfortable. The waist seam was sharp and had a very noticeably uncomfortable seam which digs into the body. The tulle around the outside of the dress is reminiscent of fishing nets used in rivers and streams to catch fish. I am extremely dissatisfied with the fabric and discomfort of the scratchy seams, etc. I wish I could send it back.
I knew it was going to be on the lower end of quality. I guess I just didn't know how low. Lesson learned."
"I don't have packing slip or receipt on return "
"I paid to have my dress custom fitted, go back and forth thru messages was a nightmare to confirm what I wanted.. I wanted a slit added to the dress and provided a picture to show how high:I wanted it to come above my knees the slit.. also the hip area is too big and doesn’t fit formed like it states i"
"The dresses were BEAUTIFUL but when right after ordering I decided I shouldn't order my dress online. I instantly messaged to cancel my order and never got a response. I then received the dresses and they were very unflattering for my body type. I then proceeded to message the company again, and their response was to get it tailored or sell them. I then let them know that I tried to cancel the order before it ever shipped, and the "best they could do" was give me 30% back.... kind of disappointed in the lack of help in returning, so now I have 2 dresses that will not be worn. "
"This dress is perfect came fast and the customer service was helpful "
"Ordered and received my dress within about 20 days. Appears to be quality material and worth the price. I would recommend."
"Color is off from the pictures. It is not as rich looking. It is still a nice dress and is very well made. My only complaint is dress is not true to size. Make sure you size up 1 maybe even 2 sizes. I’m a little worried about getting it exchanged. Hopefully the process will go smoothly since I couldn’t try on beforehand. "
"I was super nervous about ordering my dress online but I love it and couldn’t find anything else in the stores compared with the style and price. I did have to get it altered when it got her but that wasn’t a big deal at all!"
"Awful customer service and quality "