"The dress is too small. Want to return for a larger size. And cannot get a proper response."
"If you do not like your order they will NOT refund your money and the customer pays for all return shipping and restocking fees. They only give you a 70% voucher for their website. The quality of the dress was poor and the material was extremely itchy. This company doesn't take pride in helping the customers when they do not like item purchased. Very very annoyed with my experience with Hebeos. The package was also ripped open when I got it out of my mailbox (probably the carrier) but you never know. You would be better off ordering from SheIn. "
"Unable to return dress. Company has sent multiple emails with every thing but return and refund information. Dress is unable to altered the size is so off. "
"I purchased this dress not really expecting much, and I was very surprised! I gave accurate measurements and it fits my body exactly right. The quality is perfection & it looks just like the picture "
"Dress is totally different than the pic. Sleeves are not nice and the opening of the dress is all the way to the private part which’s horrible "
"The dress was perfect! A little big even though I provided measurements but that is ok. Light weight still a soft tulle material. Received my dress earlier than expected. "
"I need to return a dress & it has taken over a week of emailing back and forth to not even get a full refund. Apparently not wanting or not needing the dress is not a valid reason for a return and a refund. I will not be shopping here ever again. "
"Dress does not fit right! There’s some fault at the bottom of the gown… couldn’t even wear it "
"I have two useless dress from China that I don't know what to do with them
I order Standard size dress and it is not fit but they don't take it back
"
"Dress is perfectly made, fits perfectly. Only complaint would be that it was sent in a bag folded up but no bag long enough to hold dress once opened. Other than that it’s beautiful and Will recommend using Hebeos to friends/family"
"I received my dress and its too small and its torn on both sleeves. I reached out to customer service and was told to take it to an alterations shop and they would give me 10% off my order. Thats totally not acceptable. I bought the dress and the size chart is completely wrong so now I ask for a replacement and no more communication has been had with them. "
"I'm trying different flowers for my daughter's wedding. The flowers I ordered were very nice. I can hardly wait to see my daughter's bridal bouquet "
"My items arrived within a good time frame but my items were not the color I picked. I ordered ivory dresses with ivory belts and I received white dresses with ivory belts which is very noticeable. I have taken the noted instructions to initiate a refund and I’m getting the run around from their customer service staff. I’m not pleased at all with the items or their service. I’m still waiting on a response from a manager so I can get my refund. I’m very disappointed and wouldn’t not recommend this company at all!!!!"
"I was hesitant to order a dress online but this website kept getting referred to me so I went for it and couldn't be more pleased. They worked with me on custom color, and the dress showed up in half the time they quoted. For the price, I wasn't sure about quality, but its a good heavy fabric, light enough to really move around, absolutely beautiful, no loose threads or visible cheap shortcuts. Can't wait to get it tailored for my wedding!"
"I received the dress I ordered today and I am so happy that I ordered this dress!!! It fits perfectly and it’s soooo beautiful It looks exactly like the picture!!! I can’t wait to wear it for my daughters Quinceñera
Thank you "