"I ordered - the color was incorrect (looked totally different then the photo and was NOT the right shade for the wedding I am in) and it also did not fit me. I tried to return this and get a full refund and was offered - 10% back and to keep the dress. I was not happy, 2nd offer was 15% and keep the dress. Final offer was 25% and to keep the dress. I was over going back and forth and just accepted that because I knew it was not going to get returned for a full refund. Will not be ordering from here again."
"The order process was simple and easy. The dress was delivered on time and was beautiful "
"Beautiful dress, exactly what was ordered and the quality is amazing. Thabk you Hebeos for making my daughter's big day everything she dreamed of!"
"Money was great, delivery service was amazing and the dress was gorgeous can't wait to rock it "
"Dress is beautiful and came so quickly even with custom alterations."
"They clearly hate returns, I had to send pictures , and they charge a 30% restock fee and you pay for the shipping , it says at the top , return within 14 days of delivery , but the process of getting approval for the return takes over a week, they’re incredibly hesitant . I didn’t like that my dress was itchy , that was all, thought it would be an easy return, they’re not up front with the terms .
I love my other dress though , both good quality , correct fit, came clean , products are good quality, just be careful and get the one you really want, they hate returns here , they’re not return friendly "
"Bought dress for my wedding. Was really nervous about ordering on line. Can on time and was actually really well made!! Going to have it shortened so it hits right below the knee rather than 3/4 length but otherwise amazing!
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"My dress came before the expected arrival date. It fit sooooo good. I got so emotional because it’s what I’ve been dreaming about. I’m so excited to become a bride.. "
"The dress is beautiful, however it was sent to me with a damaged zipper. As you can imagine I wanted to return it, however the only thing that they would do is offer 70% of the dress refunded and I would have to pay to get it shipped back. Very disappointed in the quality of the merchandise and the customer service. I won’t be shopping here "
"My dress was not at all what I expected. It didn't even look like the picture and was way too small. I didn't even bother contacting them. I just donated it. I will never order from them again. "
"Worst dressmakers! No customer phone line should of been the first sign that this business is shady. Received a horribly pieced together bridesmaid outfit. Realized during alterations my dress was completely different from others. Hebeos gave me the run around, used the 14 day policy to refuse to correct their mistake. Do not use this site for important occasions! "
"Terrible company. We are 5 bridesmaids who all ordered the same dress from Hebeos. Once all dresses were received by each bridesmaid, it was discovered that none of the dresses were sewn the same fabric or color! In fact, some of the dresses were sewn using very different material. Pictures of one of my bridesmaids in two different dresses were taken & provided to Hebeos. In the photos, you can see the clear difference in the material, neck, and silhouette of the dresses. I even provided pictures from their website to show the difference. We also provided pictures showing the different colors between dresses and between what was shown on the website (of which none of them matched the website!)
They took absolutely no responsibility for this. They will not let me return an untouched dress that I cannot wear even though their site says “worry free returns”. This is a shady business practice shipping product from China, and I would not have purchased the dress in the first place if I knew I couldn’t return it just in case.
SCAM!"
"I had a very bad experience. When I asked for a return within the stated timeframe I was told this was not allowed, even though I was within the 14 days, the items were unworn, unwashed, with tags, etc. The website return policy states that "Your satisfaction is of utmost importance to us" but this is not true. They will not accept returns unless the product is defective. "
"I got the dress tailored through here and it fits perfect!! "
"The dress is so pretty and great quality! Thick material, I chose the white dress and it will be great for my bachelorette weekend! It is definitely that wow factor I was looking for. Would 10/10 recommend "