"The size ordered is too big, how can we make a return?."
"I was told I could not return it for these reasons.
Horrible customer service "
"The dress is dropped dead gorgeous.. Fits me exactly how I imagined it would..thank you "
"Excellent customer service and received the beautiful dresses before expected. The quality is the dresses is great."
"More than expected, inclusive the shipping was fast. The details on my dress..its beautiful. 100% recommended.
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"I was very excited when I placed my order but highly disappointed when I received my package. I was expecting crystal work on my dress but instead I received a dress covered in cheap quality silver colored sequins which I assume are to mimick the crystal stones. Upon contacting customer service, they offered a refund of 9% of what I paid. Totally ridiculous since I sent pictures showing proof and also pointed out that the Title and Description of the dress do not say sequins are used on the dress design. It has been a nightmare and it still isn't over since I am getting emails back from a different respresentative every single time who I have to explain the same thing over and over to. I will not order from this website again and would advise anyone who is interested in a dress to ask them to show a real picture of what the dress looks like, not the one in the ad. "
"They were great with getting my wedding dress completed and fast just in time for my wedding!!!"
"Dress is as beautiful as the pictures suggested. Perfect fit, except for being too long. Can't wait to wear it on my special day!"
"This dress is absolutely gorgeous. So very well made. Don't let the price fool you. I definitely would have paid double for what I got. I highly, highly recommend these beautiful dresses. They will not disappoint you. And delivery was just 3 days later than promised, but was informed every step of the way."
"So my dress doesn’t fit I emailed what they told me to to start a return and they say i need to contact the same email I sent it to that they replied from with pictures. I can’t even get the dress on how am I supposed to take pictures? "
"Just an FYI these are not worry free returns. I ordered a standard size just like the return policy says, but they charge a 30% restocking fee which is never mentioned in the return policy. I had planned on keeping the second dress because it fit better, but I’ll now return both because I don’t need that negativity on my wedding day. Also, I had my measurements professionally done before ordering. I recommend ordering 2 sizes down because even with measurements these run big which makes no sense."
"The dress did come in on time and it fit! The only thing is is it isn’t the picture. The dress in the picture didn’t have mesh at the top of her breast and this dress has really white mesh at the top and it looks horrible. But what do you expect for a 200$ dress! The dress was pretty ! But the mesh part is too white. "
"They do not want to refund me for 2 dresses that did not fit! And are questioning me as if I am a lier! "
"Shipment was quicker than expected "
"Good quality and arrived in time"