"I’d like to return this item. Not good
"
"The dress came in completely the wrong sizing, it slipped off when sitting down and was a full-on train wreck. I better be getting a full return. Thats all I can say. "
"Great experience! Ordered the dress April 14th and my prom is May 7th I was very worried because the website said it wouldn’t arrive until May 14th. Hebeos had my dress shipped out very quickly and it got here by April 28th! I got a size U.S. 20 and the dress fits almost perfectly all my problems (which include it dragging, the back and straps being too loose) could easily be solved by getting a custom sized dress! Perfect place to get a dress if u have no time to go out and get one! "
"Size is wrong even though I did custom sizing. I asked for the back to come a bit longer than the front so it's on the ground, and nothing. AND There's a black stain on the front. "
"Absolutely beautiful. Not a flaw in sight!"
"The dress came right on time. It fit perfect. It has good quality material and yes I will be ordering from them again."
"Customer service is super responsive (US give allowance for the time difference). I was able to get the size custom to my niece who is short & thick! The entire process took about 21 days maybe. They kept in touch the entire time and they updated me on the website. If you start to get some strange postal texts, refer to the website, they are having trouble confirming the address. (I didn't click the links, instead I sent them a message via the chat site.) I'm waiting on my niece to get out of school so she can try it on, but the process within itself was worth it."
"The dress we received was not the same dress as it was pictured. My daughter is very upset as this was a prom dress. I have sent 2 emails asking for a return shipping label to send it back for a refund and I have not heard back from anyone yet. "
"My first brides maid ordered her dress in February, one week later my second bridesmaid did and they were out of my color. The didn't send an email right away about it. 2 weeks later i was trying to use the chat function and it literally took 10 minutes or more to receive each response. i got them to change the second dress color and ended up just buying a new dress for my other bridesmaid in the new color choice since it was past the 14 day return policy time. After a month of issues and me freaking out, they received the dresses and it was the same color that they said was out of stock!!! On top of the shipping delay issues .... Worst experience ever"
"I sent an email inquiring about delivery time and they respond immediately. I received my dress shortly after.
I am very satisfied.
The quality of the fabric is wonderful and the dress details are beautifully made. "
"Came earlier than expected and very friendly customer service. Will order from here again!"
"Good job! I like my dress. "
"it was a good dress but the wrong color for me "
"The dress is such amazing quality and I did the dress custom size turned out great. But the dress came a day or two late but it’s okay I’m glad it came on time for prom May 6, 2022!!"
"Very disappointed. Dress is terrible quality and fabric is awful and very cheap looking. Not as pictured at all. Has gaudy jewels across the front that are not in the advertised photo. "