"Returns were hard, they wanted pictures and they want measurements. I ordered off the size chart and went with a size bigger than I normally wear and it looked like I needed 2 or 3 sizes bigger. Just let me return the dress. It was never used and I have to find another dress in time for my wedding. "
"I love my dress! Wearing it for my wedding I’m June!! Can’t wait "
"stressful because they have not answered me to return it"
"I definetly recommend getting a dress with Hebeos. I received my dress in less than 2 weeks! I did not get it custom ordered and opted for purchasing a basic size 8. I felt more comfortable with finding a local seamstress to do the alterations. It was a little tight in my hips and larger in the bust and back, but these are things I expected and I'm familiar with because of my shape. I took the dress to a local seamstress and she knew exactly what to do. Hebeos makes the dresses with additional fabric sewn into the lining so a seamstress has something to work with! I'm in love with my dress and can't wait to wear it. I ordered May 9th 2020 and received my dress May 21st 2020! The customer service is awesome as well. Give them a try! "
"I’ve had my eye in this dress for a while.. I saw no reviews or pictures so I was nervous but when I got it it was absolutely beautiful. It came really fast (3weeks) I got custom measurements because I’m very well blessed up top lol. I’m weight so I may have to get ur taken in b4 August. I love my dress and every little detail. My bridesmaids will worry about the 5000 buttons in the back lol"
"I am very disappointed in the customer service I received! The dress I ordered was terrible and not what I expected at all! It looked nothing like the picture! The customer service was rude and I wasted $200 for nothing. "
"I received this dress on May 18th I opened the package did not like what I saw so I reached out to customer service to return this item the following day May 19th . I received an email saying they can only give 10% of my refund back . I let them know I’m getting married in DECEMBER this is going to be the best day of my entire life and I just wasn’t happy with this dress . It does not match the picture online . I took a chance just like they did ordering this dress during COVID 19 so saying they don’t want to take returns back is crazy because I don’t know what you did to my package to send it to me .It went through many hands just to get to me so COVID 19 is NO excuse to not give me a refund or at least 50% of my refund . I took a chance giving you business which turned out to be trash because they’re refusing to give me 50% or a full refund . All they want to give me is 10% . How is that even fair ? I’m very dissatisfied very disappointed and I will NOT SUPPORT THIS BUSINESS AGAIN . Know that there is a chance your item won’t look exactly like the picture . "
"My dress matches the picture to the T! I was a bit skeptical when I had ordered it, but I’m happy to say it was the best purchase I’ve ever made on a dress! 10/10 would recommend, dw it’s not a scam! Hahaha I was worried till I saw it! "
"Dream come true, it came before due date. I love, love, love my dress. it’s perfect in every way, and size is perfect. I love it, it’s a dream come true."
"If I could give 0 stars, I would. I needed to return the dress due to the material causing a rash on my skin. I followed the return policy exactly. The company gave me the run around and are now refusing to take the dress back. I do not have the extra income to keep a dress I cannot wear. I should not have to when a company states on their website they accept returns, but does not honor it even if you follow all of their guidelines. I NEVER would have ordered from this company if I knew it was going to be this way! I will NEVER order from them again. Do yourself a favor- DON’T purchase anything from HEBEOS. You will regret it!! Go to JJ’s House or Azazie. They are actually professionally ran companies who adhere to their policies. HEBEOS is very unprofessional. It’s a shame. Thank you. "
"I just got my dress and it's beautiful, but I have to send it back! "
"So amazing I would definitely get another dress from here "
"When I ordered the dress, I asked for a few deviations in the style. I wasn't sure how it would turn out, but OH MY GOSH....the dress arrived today, less than 3 weeks after ordering, and I nearly cried when I saw it, it was so perfect!!! This is my wedding dress, and you all went above and beyond making it exquisite! I can't believe I paid less than $200 for a dress this amazing. Thank you Hebeos!!"
"Arrived much sooner than anticipated and the dress is absolutely beautiful. "
"The dress is exactly what I wanted. Thank you for the speedy delivery."