"I didn't get what I expected. The dress I ordered said nothing about being mermaid style. The one I got is. I dont like it. Also I ordered the ivory option and I got all stark white. Not what I wanted. The lace detail was big and sloppy and doesn't sit right on the dress. Overall unimpressed with the dress. "
"It was shipped to my moms house so I have to go there to see it and try it on"
"This was my first time ordering after doing countless research. I can say I'm happy with my purchase. I made a mistake on part of my order and they quickly fixed it without hesitation. The measurements was spot on and the dress fit perfectly. "
"Dress was shipped fast with accurate shipment information. Overall great experience!"
"The color of the dress is ugly. The under slip is a different color than the sheath and looks odd. Customer service continues to say that's the correct color as shown on website. However, the only dress shown on the website is white. They just don't want to process the return. No phone number available. They keep asking for pictures as a stalling tactic. geeze "
"I ordered a dress from another site and after a 2month waiting period it ended up being shipped to another state.. so somehow I ran across this side I was skeptical at first of trying this again especially with the pandemic going on but I fell in love with this one dress so I decided to give it a try they were very helpful and answering my questions so I went ahead and ordered and received my dress in about two and a half weeks although I haven't tried it on the dress is simply beautiful"
"my experience is good it arrived early thank you so much.. ill definitely order off here again.. "
"I sent in my exact measurements and they got it done perfectly! The dress absolutely beautiful! "
"I received a completely different dress nothing even close to what I ordered"
"I ordered two dressed based on my normal clothing size and they were too small. When I tried to return them I was body shamed, accused of lying, they made me send pictures of my body & refused to allow me to return them. They told me to find a tailor to fix the size... um how do you make something that is too small fit??? They were very rude and refuse to give me the name of management or someone above them. I know 10 girls in need of dresses for weddings coming up and I was going to suggest they all use Hebeos... not anymore. I will never order from them again."
"I needed extra lace appliques because I wanted to add more to my dress and they were very responsive and had no problem sending some I was even able to tell them how big I wanted them! I LOVE my dress I wil be writing a review on that as well! I am going to wait until my wedding day so I can put up pictures!!"
"Always have great dresses made from this site!"
"It's not in the UK or USA it is China. The dress took forever to get here and I had to wait for them to fill prom orders that were placed well after my order. When it came the zipper was unworkable and the dress was way smaller than the printed measurements on the chart. I couldn't get it on the fabric was so rigid. They refused a return if it's more than 7 days old but it takes longer to get past customs especially with coronavirus. They said get it altered locally but it is unalterable. Good thing I got a backup dress from David's Bridal. I paid more but the quality, service and fit was perfect. Stay away from Hebeos! "
"This place is a fraud. They do not honor their return policy. They will keep your money and force u to keep their poorly made dress! "
"I was nervous ordering dresses online. Exactly as we had envisioned. Definitely doesn't feel cheap at all. I'm so excited that the fabric was so fine. Three more to be ordered now !"