"Ordering was easy and if ever an issue the problem gets resoved immediately love doing business with Hielzberg"

"We had a great experience. There was a minor flaw or two in the metal of the rings ordered, but not worth exchanging over. Otherwise, all went smooth and easy."

"The chain did not met expections at all too small."

"You have the worst customer service staff I have ever had to deal with. The person I spoke to had no idea which carrier was bringing the product, on top of that the person (fedex driver) gave my television set to someone else. Which I still believe he did not deliver, because I was home all day waiting and no one came to my door. The tracking information sent to me was for some other customer. I tried to cancel my order that same day and no one had any clue how to cancel orders, I was told I did not make any purchase. I already returned my order and this survey should have been sent to me back in December, and it is just getting to me. I will purchase from your company as long as it is the store in Willowbrook Mall In Wayne, New Jersey."

"Product didn’t meet expectations"

"One of the products I ordered did not come in the size I ordered, despite receiving a notification that it was getting sized. Additionally, although we bought the care plan for both items ordered, we did not receive the proper documentation. The staff did not even notice either of these things, and we had to ask about it."

"The items are of highest quality and the service is outstanding."

"The diamond earrings were awesome!! Much better quality than I expected ordering online. I wish I would have ordered more pairs!!"

"overall good site. Images could have been better and need to relate to a size for neckless"

"I received all the items except the certificate for the items that was over 1300"

"The experience was wonderful as always. But I went into the Woodbridge NJ store to have the watch adjusted and the store manager could not help me. Stated that Helzberg do not sell the brand of watch even when I informed him that I purchased it from the online website. Had to go to another jewelery store for adjustment."

"Online experience is terrible my order was cancelled without my knowledge because of putting Dr on my order rather then Drive and it didn’t match my account. I have always had issues trying to make payments online. I have made MANY purchases with Helzberg and recommended a few friends and the main issue I’ve heard was when my best friend’s fiancé passed away on January 9th of last year they would not let him return the merchandise he had purchased 2 weeks earlier. Never worn or even unwrapped due to their “POLICY” but was told he could exchange for different items. Shows that there is more care for the business aspect rather then the customer ."

"Store associates were unfriendly and not talkative"

"Ok my ring was not my size. They took 1 long month to fix it and make it to mu size. I had to call to ask if my ring was ready. Very slow and poor service"

"I was really pleased at the quality of the necklace it was above what I expected and the person receiving it LOVED it as well."