"I have a bracelet which is of significance sentiment to me, as it was my grandmother's who passed a few years ago. I took it to the store and explained to Nida Arif & Olijuwan Holmes that I wanted the bracelet to shine like it did when I received it. They were so pleasant and immediately took initiative to make it happen, they advised it would take a couple of weeks but I could be confident I would be pleased. Sure enough I received the call and the bracelet looked absolutely beautiful. I've purchased items from there on many occasions usually Judy is my go to girl, she is also very pleasant and always educates me on the quality of diamond my hubby is purchases for me. Definitely our Helzberg in Mayslanding NJ for a smooth transaction. Thanks again, May & Lew "

"The store in Jacksonville, NC (Jacksonville mall) LOST MY WEDDING BAND THAT WAS BLESSED BY MY FAMILY’S LATE PRIEST AND MY LATE GREAT GRANDMOTHER!!!

The way that it has been handled has been appalling. The store calls to say my ring cannot be located but I don’t need to worry because they have the same one in stock and they can have it sized right away!!!! Hell. No. This is NOT the way to handle the situation. I don’t care if the ring cost $30,000 or $30 dollars. It was blessed by those no longer with us and given to me by my husband who is currently in Afghanistan!!!!!

The store has made ZERO effort to call and follow up with me regarding the situation. Aside from the original call I got I have been the one making every follow up call. Once I called and complained to corporate I was offered a new band and a $100 store credit. Wow - $100.00 .... you can tell they they have a lot of remorse about the situation ....

I will not stop writing and complaining to the company until this situation is beyond fixed. Someone needs to answer to this!!!!!!

Lynsey "

"Thank you for correcting the issues we had a first!"

"very good. Visually appealing rings"

"Recommend that you update History section. The latest shows year 2015 but today is 2019."

"Found ring i seen in store and gonna. Get it as soon as i get my money together and go see andrea sharp at oakland mall in troy michigan"

"Love the site. Still looking for rings. Will still be checking out website as there were some styles I liked on the site."

"Ordered online with pickup at store. Very pleased. Easy online and store personnel were friendly and helpful."

"It was a very pleasant experience.You have just what I was looking for."

"Upon looking through your engagement rings I could not find what I was looking for and that is a Ballerina setting.Most of your rings what I see are in same format as some of other stores, nothing pops out and most are the same common styles which seem to represent most chain stores.Also was disappointed at the color/grade of Diamonds I've seen mostly an (I) in color which at that point I left your site as I've seen enough."

"My general experience was positive. I am looking for 'non-standard' jewelry (tiara), but am just browsing for now."

"It was very easy and comfortable!"

"My experience was fantastic. Found everything I was looking for very easily.In the future,I will definitely be using their website."

"I have been a repeat customer since 2017! I have been impressed by the selection you all carry and the prices. I havent been to another store to buy jewellery than Helzburg! The website is easy to navigate and the store is an amazing place to go. The staff is very informative and knowledgeable too. They are friendly and very helpful"

"Well I need more time to see the site"