"I bought a DV2000 from HP. The hardware had problems from the day it arrived. They replaced 3 models for me since it was brand new and compensated me with tv tuner, 4 year hardware warranty. They blamed it on windows vista having been launched then. I made my peace believing them . However I did have troubles with the laptop the 4 years I had it, but since I am not heavy gaming, movie downloads etc. , it worked well most of the time for my needs. However, it started having major issues in the 2nd year, crashed in the 3rd. HP repaired it under the warranty, but it was worse than ever when it returned. I contacted them again, they offered to replace it. What they sent me was defective since it has issues with particular routers..and they refuse to accept it. They sent a technician to saw that the internet worked fine when i turned off the battery driver, and attempted to update the bios. It corrected the problem for the first 3 hrs and i was back to square one. When I contacted HP, they said their technician said it works fine and that's what they're gonna go by. They gave me an option of repair- a repair for a brand new laptop!!..Also, I've plenty experience with their repair in the past and things go way worse when repaired by HP. Not only this..their case manager refused to replace the accessories I that I had with the previous laptop. I wanted them to be replaced since they were no longer compatible with the new one...even though the HP case Manager had told me they would be compatible. He further lied and said that they didn't make those accessories anymore. when I pointed from their own website that they did...he said they would not replace. HP sucks!..they only are interested to get your money..few months down the line you're not their headache if you have problems with their product."

"I hope you read this before you buy. I used to love hp, I considered them heads above others in the price range. I will never buy from them again.

I bought a hp tx2. I had to replace the first one because it didn't work at all. Then I had to replace the power cord. Finally, after only two years, it died completely. A simply search on the internet showed this was extremely common. When I first bought my laptop it had a fairly high rating. Something like 7 out of 10 stars. Now it has less than 2.

When I called hp to see what could be done about it they tried to sell me a Software Warranty. When I told them that I knew it wasn't software, they still tried saying I could upgrade the software to a hardware warranty. What they failed to mention until I asked was that the hardware warranty is void unless the machine is in good working order. What a scam.

Avoid HP at all costs. Spend the extra 200 dollars. It will be worth it in 2 years when you need to buy another computer, because yours broke due to crappy engineering."

"Re: Unsuccessful Order - 1223-2205117-001. HP Pavilion dv3-4300sa £539 HpStore UK
My hp store uk negative buyer experience.
I ve placed order on Saturday 1 October, expecting to get my laptop today on Tuesday 4 October. On Monday they ve sent reply of unsuccessful order. At the same time HPstore reserved £539 on my credit card account and its is still reserved. So let me explain you the situation. I m placing order through online Hpstore, paying for it with my credit card £539, my bank approves this transaction with no problem. Address and details were ok as well. HpStore reserves the money and money are in pending status since 1 October, today is 6 October 2011.
What I m getting from HPstore uK. Well absolutely nothing. Rejected order, my money still reserved, so I cant use this money to buy other laptop, definitely not from HPStore and not HP anymore. I was using hp for last 10 years by the way cos I like their laptops.
I called to Hpstore customer service twice and spoke to Grace from post sales team, she tried to help within 30 min, useless, she tried to be nice, but she doesnt really helped. I had to call my bank to check transaction status what took me another 20 min, bank confirmed that transaction was clear with no problem. Grace offered me to pay over bank account transfer, but this is not really online shopping. Grace said that she cant see / explain any reasons why my order was rejected, I ve asked to put through me sales manager or customer service manager 4 times and got negative reply. Grace said that I ll get my money released in 48 hours. That means on Thursday 6 October. And she couldn’t proceed with my order without explaining any reason for that. On 7 October I need fly away for business and I dont have my new laptop and money to buy other one, isn’t it nice??. Grace offer to place a new order over online store, but this means I place £1000 with them and it will be reserved with no guarantee you proceed with it.
Im very disappointed in HP now, especially in Hp store UK and its customer service, which is absolutely useless. I spent 2 hours for calls and emails instead of 5 minutes with online shop and good customer experience.
This is reply from HP store UK
I apologise that you have received an unpleasant shopping experience whilst trying to place this order. We are not provided with the exact reason as to why orders are not successful and have no way of accessing this information. The most common causes for this are if the card used is not registered to the billing address or in a different name to the name provided on the order, or alternatively if there is a problem locating the address, for example if the customer is not in the postal directory. The funds will have been authorised by your bank for this transaction and may have appeared as ‘pending’ for the transfer upon the item being shipped. However, as this is a rejected order then the funds have not and will not be captured by Hewlett Packard and will automatically reappear as ‘available balance’ back in your account within the next few days. We understand this is an inconvenience but you will have the funds back in your account for available use shortly. Our apologies for any inconvenience caused by this and please let us know if there is anything else that we might be able to do for you.
As you can see this is not really helpful. People beware of HP!!!!"

"Do not buy from this company. Three years ago I purchased a Pavilion Notebook, plus the most expensive warranty there was. The warranty was to last from 2008 to 2012. The laptop is of shoddy quality; it cannot stay on for longer than 15 minutes before overheating and shutting itself off. However, if HP's customer service were competent (or even intelligible!), the horrible hardware might not be an issue. Every time I've had to call HP for customer service (at least twice a year), they have no record of the extended warranty. They find the warranty, don't update the warranty record, and the cycle continues EACH TIME. My laptop has not been usable for half of the time I've had it now."

"My husband and I bought our son a HP Palm Pre 2 phone through our Verizon cell plan. He received the phone on 7 Sept and on 9 Sept the screen got a spider crack in the upper left part of the touch screen which then left the phone virtually unusable. We tried through Verizon to get the phone replaced but were told that the screen is not a warranty item and that is too bad! We also tried through HP and were told the same thing. BUYER BEWARE that there is a known defect with this phone that we were unaware of. Next time we will research the phone before we make a purchase. Both HP and Verizon's customer service leave little to be desired!!!"

"Purchased from small business website. Received order the following day with a link that suggested the order would ship out and arrive approx. 1 week later. I tried to call to find out status when the order failed to arrive and waited on hold for 2 hours to get a operator who said they had no further info, that the hp tracking website info was incorrect, and there was nothing more they could do."

"I have purchased a HP Pavilion Elite Desktop and a HP Pavilion dv6 lap top last year. Their sales reps are great, and they are American based too. I upgraded the laptop to the better graphics processor and had an issue updating the drivers. It's an ATI graphics processor and their website said based on my computer's configuration, they could not update my drivers, and to contact HP. After having the laptop just over a year I went to use their tech support for this issue. When I called they had my name under the wrong account. When I told the rep about the issue (Indian and very hard to understand) she told me that my warranty was out of date and I would have to pay $99 to continue it! Now, I had purchased 3 other computers from HP in the past and had never once used tech support. I then asked to speak with a supervisor and this lady REFUSED to let me speak with one! I asked several times; I was about to lose my mind. She refused to give me her name, ID, or anything so I could identify her to a supervisor later on. I never got this issue resolved.

I will NEVER buy another HP product in this lifetime."

"I never got to use my HP laptop that I bought based on their reputation. I needed a replacement quickly to transfer data before going off on holiday. Their offered Next Delivery actually meant wait for four days whilst India carry out "manual" credit checks on a verified transaction before any processing takes place. Call centre is unable to speak directly to anyone incharge. Eventually shipped but courier, City Link, "lost" the consignment. So I cancelled, ok. Refund would take upto five days! Two weeks later still no refund and nice call-girl promises to expedite but India is a law unto itself. So no HP laptop, bought a Samsung instead and todate, two weeks later still no refund. Might happen after Bank Holiday!
At least I have been spared the misery of owning an HP. Moral of the tale, keep well clear of HP or rue the day."

"Hewlett Packard is the absolute worst computer I have ever owned.
My hp pavilion dv5 completely crashed after 2.5 years. Their tech support sucks as well. Bottom Line: Do not do business with this company. They are the "Yugos" of computers"

"HP is a terrible company, they do not care about you they just want your money. I had an HP Pavilion and it took 45 days to ship; when I got it was a terrible computer, slow, unresponsive, just over terrible. I called customer support to return the computer and they said that their return policy was only 22 days from the date of purchase and because the date of purchase was 45 days ago that I could not return my product. For the next year I fought over and over again to either get it fixed or returned. Each time it was sent out for repair they never fixed the problem. Now I have given up and I have a $900 paper weight. I've asked around and people that bought HP's have had problems with them as well and share a similar view. In my opinion they do not care about their customers, and their computers are overly priced. I will never be shopping at HP ever again."

"The problem I'm referring to, which HP admits exists by placing it on their "support" page, but refuses to accept responsibility or to issue a recall for: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01997899&tmp_task=solveCategory&cc=us&dlc=en&jumpid=re_r163_eolproducts_psg_mar2011_dv2500_support_top&lc=en&product=3379103

After 2 1/2 years of owning an HP dv2500 notebook, using it 1 to 2 hours a day at the most, placing it on top of a cooling pad at all times, it died. The screen went black. We tried hooking it up to an external monitor, but that didn't take either. We researched this problem on the internet and found out that other dv2500 users had the same issue. In fact HP had this issue listed on their website, giving a step by step "solution" guide which didn't work at all.

When I called customer service to see what could be done about this problem, first we were offered a repair service for $300.00. I found this unacceptable, since first of all the notebook is not old enough to have died this way, and second.... the problem seemed unique to HP. I've owned five notebooks in the past. I've had Sonys, Dell, and now Asus. All of my computers still worked great when I replaced them. I only had to replace them because the hardware couldn't keep up with the new software requirements. In fact I still have my 7 year old notebook and my 4 year old notebook in working condition.

When I shared this tidbit with the service people, they didn't seem to care and they kept repeating that the computer was old and that it was time to replace it anyway. They said this wasn't an HP problem, they said this happens to a lot of computers. Well, Having had five of them, I've never come across this issue before.

If the problem was unique to us I might have accepted this fate, but the fact that other dv2500 users had the same thing happen to them tells me there's an engineering and quality issue here unique to HP. HP Support staff didn't care. They just kept repeating "This is not an HP problem".

They put me on hold for 15-20 minutes before I had to call back on another line and let them know I was still on hold on the other line. A woman "technician" picked up this time, and she was quite rude. She reiterated that this was not HP's problem, that the computer is old, and she absolutely refused to put me through to her manager or supervisor. She said that she would know whether or not this was an HP problem, because SHE is a computer technician and I guess she's all-knowing about our computer issues despite the fact that she hasn't even looked at it. How does she know it's not an HP problem? How does she know it's the motherboard? I didn't mention anything about the motherboard, I was talking about the monitor. Well, later after that call a friend of mine revealed to me that he too had an HP computer, but it died when it continued to overheat. HP didn't think to put vents in the proper places, so the computer heated up to a point where the graphic card separated from the motherboard. Nice!

By now I was practically fuming. I couldn't believe how rude she was!!! I hung up the phone and decided it was time to write a letter to HP, more specifically to the CEO, Leo Apotheker. Unfortunately the letter wouldn't reach him directly. He's got his underlings handling his e-mails, so I wasn't sure what to expect. I'm sure he receives a lot of complaints from customers.

A week later I received a response. The response was from his underlings, and it expressed how sorry they were that I had such a negative experience with HP. They gave me a phone number to call. I called. It seemed promising. The person on the other line asked me for the serial number and my name. I gave them the information. Next they would have me speak to a technician. As I was talking to the technician, I realized that this guy wouldn't offer me anything different than the other people before him. He said I would have to pay for the repairs. They were wiling to give me a $100.00 discount off a new HP computer or off the repair. I would be CRAZY to buy another HP product! Forget it!!! When I felt that despite my explanation and justification for a free repair they weren't willing to accept the blame and help me out with their piece of crap computer, I decided the best thing to do was to just tell them I'd never ever purchase another HP product again, I would tell everyone else to beware of HP, and I hung up the phone.

So.... here we are, broken notebook through absolutely no fault of our own (except that we were suckered into buying this shoddy product), out of $1,000.00 and out of luck. Thanks Leo Apotheker. You sure know how to run a company into the ground. The devil would be proud. "

"At the end of May I sent my computer in for some warranty work. Having their all inclusive Care package with ADP, and a 3 Day Turn Around (which has NEVER been honored). A week later I called back because when I looked up my service ticket number it said that I owed over $800 in repairs. The person on the phone was very polite, explained that is just an estimate and that my warranty would cover all needed repairs.
I was transferred to another person. I have come to know this branch as the CSM, or Customer Service Manager. He informed me that my laptop was going to be replaced, instead of fixed. GREAT! or so I thought. First they offered me a computer that had a 1.33 Ghz dual core processor, and a touch screen. (My original one being a 2.1 Ghz touchscreen). I informed them that in no way was this an comparable computer. Next they took off the touch screen, offering me a 14" screen instead of a 12.1" screen.
After a few days, and various other computers that had pieces missing, or slower speeds, I sent them a few computers that they had on their site, making notes and explaining why each one would have been acceptable to me. One of them a 15.6" 2.1 Ghz Touchscreen computer I was told was not possible because the screen was to big. A few "WTF?"'s later I explained that it was their ONLY touchscreen notebook that had comparable specs to my previous one. And then Went on through corporate to ECR (Executive Customer Relations), there I was passed onto another branch of resolution.

The ECMs, or Executive Case Managers, this is where the true fun began. I was told by this person that I would either have to accept a 14" computer or they would offer to prorate my PC's value, based on when I purchased it, and they would give me HP credit for their idea of what my computer was worth. (great timing) My phone dies. This happened on a friday, Tuesday rolls around and I find the time to call them. The ECM is busy and I leave him a message telling him that I want the previously offered 1.33 Ghz computer, so I can just accept it and end this nightmare(my intention was to then sell this and buy anything I could afford that was NOT HP. Figuring I'd get the email within their normal 48 hour time period, I waited. Thursday Afternoon, No email, no call, So I called back again. After waiting on hold I finally get to the ECM. He admits to receiving the message but informs me that he was confused by it, and thought that when my phone died I didn't want him to replace my computer. Something that was NEVER discussed. So, he sends me another offer. SHOCK! its the same 15.6" notebook I had previously informed them about. I hurried and accepted the offer, Filling out the form, informing them that my previous notebook was still in their repair center ect. Monday a package shows up from HP.

After opening the package I find that they shipped me my old, dead, computer un-repaired. After running the tracking information on the shipping label I found out that they sent it back to me 6 hours after I accepted the offer. Feeling rather upset I called their corporate headquarters, got passed off to a Manager's voicemail. TWO WEEKS LATER, he leaves me a voicemail, after I had called corporate AGAIN, and talked to someone who seemed rather helpful at the time. She was upset that the manager had never called me back and told me that they would force the Customer Service to honor the Agreed to computer offer.

Couple days later I received an email with yet another offer for a 14" non-touchscreen computer. Annoyed I tried to call the Manager again. Voicemail . . . go figure. It has now been three weeks since this time, I've tried every few days to get a new ECM, someone who is not totally incompitent, still nothing. Yesterday was another call for the same reason. I guess tomorrow I will find out if it worked, and if not it's back to the phone with HP corporate. I've given up on the Manager who never returns phone calls, and the ECMs in general. The case is still unresolved, even though the ECM has "closed" the case several times and I've had to call and chew out Executive Customer Relations several times regarding that alone. I have been reduced to using my iPad for everything on the internet, and have been crippled for almost 2 months in productivity.

To summarize:
Case opened approx May 31st of 2011. June 7th, negotiations started. June 20th, I recieved my broken computer. As of current (July 20th) I still have a broken computer sitting at my office, with no idea what they plan to do to replace it. HP no longer carries a single touch screen notebook. (If you've ever used one for photo editing, or any number of other things you'll understand why I'm fighting so hard to get this replaced fairly."

"The first time in 10 years of being an HP customer have I had to send send something in for warranty repair. The support folks are helpful and top rate. I have had nightmares with other computer makers that have set me straight to only buy an HP product going forward. 5 star supports."

"LATEST UPDATE: I call the customer care manager and what do I get? I get a "this is not our fault, we received the computer in this condition and all we can do is give you a 25% off discount to repair your computer." How much is the price quote WITH the discount? $250. You have got to be friggin' kidding me. I am NOT giving up on this though. I WANT MY COMPUTER FIXED.

On top of that, I keep searching for a detailed listing of my order number through their website, and it says that it's not available. Something fishy going on here? I think so.
___
This was the WORST customer service experience in my life. I am so shaken by how awful HP customer service is that I am on the verge of tears.

I have had my laptop, an HP Pavilion dm4-1160us since September 2010. It's been working fine until last month, April 2011 when I noticed that the screen of my laptop was becoming very loose and the lid would not close properly. I decided to turn it in for service repair thinking that I would get the screen fixed, get some other minor problems fixed, and be able to get my laptop in time to finish my final papers and study for final exams.

After waiting for two weeks, customer service called me up and said that there was a small dent on the side of my laptop that I would have to pay for if I wanted it to be fixed. I told customer service that the dent wasn't the reason I sent my laptop in for repair and for them to just fix my screen and the other minor problems I reported. Customer service told me that they would fix the problems and deliver my laptop the following week.

Ah, finally after the long wait Fedex arrives and delivers my laptop! After a short celebration on seeing the box of the laptop, I open the box thinking that my problems were fixed and I could finally use my beloved laptop again! But to my disappointment, frustration, and anger, NONE of the problems with my laptop were fixed. IN FACT, my laptop was in a worse state than when I had first sent it in for repair.

The first major problem I noticed was in the packaging. My laptop was just thrown into the box with two foam holders at the end. There was absolutely no bubble wrap packaging nor a plastic bag covering to hold my laptop. I also noticed that my charger was not properly wrapped, but rather just thrown in on the side in tangles - more on the charger later.

The second and most frustrating problem was the fact that the frame of my laptop was CRACKED. Yes, ladies and gentlemen, it was cracked and my laptop lid was completely crooked. THE ONLY problem with my screen when I sent it in was that the lid and the frame were partially loose; the frame was never cracked nor was the problem this awful. I figured a bit of tightening the screw here and applying some glue there would fix the problem.

Ok now, as I stated before, the problem was with the lid and the CD drive. There was no problem with my harddrive at all. I can't even begin to express my utter disbelief at the following information. My harddisk was not intact with my laptop. It was just thrown in on the side of the box. On top of that, the cover that goes over the harddisk when it's intact with the laptop is completely missing. There is no cover. Where the heck is my cover. Wow.

Of course, none of the minor problems were fixed with my laptop. To top it off, my beautiful pretty stickers that I had so carefully placed on my laptop in hopes of beautifying it and personalizing it, were SCRATCHED and RIPPED off. These stickers are absolutely not in the way, nor was there a need for them to be so brutally removed. Additionally, as I looked in the box, I noticed little black broken pieces from my laptop. My initial reaction was: wth?

So naturally I call customer service and demand an explanation. The representative basically said that the screen of my laptop was not under my limited warranty and they could not fix it. He also said that they had called me to talk to me about this and I had said for them to return my laptop to me. HOWEVER, this is not true at all as I have stated in the beginning of this review. On top of all this, customer service told me that they would send a box to my house and they would take my laptop and return the harddisk cover, but that they couldn't make the promise of having my laptop completely fixed.

After the phone conversation was over, I decided to atleast charge my laptop since I was still able to use it despite it being in this condition. As I go to plug my charger into the outlet, I realized that one of the prongs on the plug WAS COMPLETELY RIPPED OFF. How in the world do you rip off part of the plug?? This is insane!

Never have I dealt with customer service this bad, and trust me I have dealt with many companies before. Naturally, I will call the manager tomorrow and demand that either my entire laptop and every single problem be fixed, or that they replace my laptop.

Wish me luck people, I don't think this is going to be an easy fight."

"I just spent 2.5 hours on the phone with an HP technical service rep. He was polite and patient, but never resolved anything. The HP support system seems to be designed against the consumer, because they waist a huge amount of your time and for me, never helped or resolved my problem. The Fax function of my HP8500 wireless 3 in one printer quit working for the fax function. I went a through long series of tests with the customer service tech, including calling my phone service to have them test the line, and he eventually said he would hand my case over to an engineer. I waited on the phone for 30 minutes, then was disconnected. I called HP back and they said I would have to start all over again with the testing. They said nothing had been updated with the case number I gave them. This item is still under warranty."