"My HDX16 came with a fre upgrade to Windows 7, one of the reasons I selected it. When it came time to install the upgrade, I ran into a wall. Many of the instructions during the installation simply didn't work. First there was the product key. The instructions said if there was a product code on the underside of the case I should use that one. Didn't work. So I emailed HP tech support. They wrote back that I should enter "the product key which is on the flyer". So, I searched the inserts that came with the disc - no code. Finally found it on the disc sleeve. That is not a "flyer". They just didn't know.
At the start of the installation process, the install program instructed me to make sure there was a hard-wired network connection. The HP website said to make sure there was NO connection to the web.
Step 15 told me to "double click the HP Upgrade Assistant icon" which it said was on my desktop. There was no such icon. A message to HP brought back the response that I should load the "HP Manager" disc first. There was no such disc. There was an HP Assistant disc. Their tech support didn't know enough English to know that a "manager" was not an "assistant". In any case, I had already run the disc - it did NOT place ANY icons on my desktop.
Step 17 said to "Go to www.hp.com/support and install all the HP SoftPaqs for Windows 7". But that page contains a complete list of ALL the drivers available for the HDX going back to 2008! Even though you are required to enter your exact model number to get to the page, there is no way to find out just which updates are needed, nor is there any way to download them as a batch.
If you search for "SoftPaqs" on the HP site, all you find are numerous references to a BUSINESS version of an automatic updater designed for office installation. There is no other definition of "SoftPaqs" anywhere I could find it.
My repeated inquiries to tech support for clarification about which updates I needed were met with repeated instructions to go back to the same page of downloads containing every conceivable driver on every HP model. There is apparantly no one at HP tech support and no where written any description of the actual hardware included with the computer and which upgrades are required for smooth operation. There are on the same page downloads for different versions of the SAME drivers!
And I was not going to just blindly download ALL the drivers (a painstaking process in itself) and try loading all of them, after I had already had trouble with a recommended update to the fingerprint reader that caused it to stop working!
HP tech support is the worst I've encountered in all my years working with computers, going back to the days of CP/M and 8080 processors and including some 15 years as a systems analyst.
AVOID HP!!!"

"Flaky hardware, flaky support.

My HP Envy 15 Notebook computer purchased in December, 2009 developed keyboard problems after one month. HP botched the repair job, damaging the keyboard and a thermal cable and scratched up the nice shiny case. (Doesn't anybody check their work before they ship?) After a month and a half it's on its third trip back. They've already used up 10% of my 1 year warranty with their bungling, and I've barely gotten the software set up.

Calling customer support is an exercise in frustration. They recently stalled a repair because they couldn't reproduce the latest problem (loose touchpad -- how hard can it be?), but they didn't tell me that until I called to find out the status. Did they put me through to the confused technician? No, they routed me to India, where someone wrote down the original problem description again.

Bottom line, the best you can hope to get from HP is the minimum guaranteed by their warranty, which isn't much. Heaven help you if anything goes wrong with an HP product.

Do yourself a favor: avoid HP.
"

"the worst of the worst, i wish i had seen their very low rating before trying to make a purchase. i have their computer in my home that hasn't been fully operational for even one full 24 hour period. i have spent over 30 hours on the phone with them, i even tried to help them repair it over the phone but to no avail. they have lied repeatedly to me and AMEX and seem to be operating worse than a typical bait and switch electronics store with all of the headgames that they have played! DO NOT buy anything at HP. if you choose to not heed this warning you will be sorry. i am not the typical nitpicky purchaser that is trying out for revenge, i have been abused, lied to, lied about and ripped off. my next step is to file a civil action against them."

"Appallingly BAD. I will never order ANYTHING FROM HP ever again! I was on the phone to India for 2 hours and 45 minutes just to get a very simple dead power supply on my desktop rectified. I was ready to pull my hair out at the end of the conversation. Any other company could have solved this problem in 5 minutes. Last time I spent 1 hour and 50 minutes to get a dead hard drive returned and they messed up the return. TRULY TRULY TRULY AWFUL COMPANY! If they pay you to buy their products run for your life."

"HP never fails to disappoint. I bought a 4890 about five years ago to work with ab XP Pro computer. I upgraded to a Windows 7 computer but HP doesn't plan to update or upgrade the driver.

In other words, the only thing HP has is a generic driver which disables the main functions and fails to let the original software work for scanning documents, photos, negatives and making copies.

They want you to buy a new scanner. Do much for supporting green computing/technology.

Call tech support or look for help on the HP Web site and you get nada. "

"They are absolutely HORRIBLE! I ordered a computer online for my husband. There was a mistake in the order (the wrong shipping method was checked). I IMMEDIATELY called them to correct it - imagine my surpise when I was told that a COMPUTER company did not have the capability to correct an order. I would have to cancel the first order and place a new one. They transferred me to the cancellation dept where I was told the 1st order had been canceled. I placed a second - correct - order (big mistake!) The next morning I received ane mail saying that the first oder had been shipped!!!. I called tight away and was assured that I would recieve it in time for Christmas (yeah right - I'm not holding my breath!). However, they would absolutely canel the second order - and they were SO sorry Ihad been inconvenienced. Well, you guessed it - about 3 hours later I get an email telling me that the 2nd order had been shipped! And of course both orders have been charged to my account.
As I type this - I am on hold waiting to speak to custmer service a 5th time! I can only imagine what their service is like when you need technical help with your computer. - Actually I just hung up on them!"

"In November of 2009 I bought an HP 2TB Personal Media Drive and a Linksys Router WRT160N from the HP Home Store.

It was shipped free with FedEx Ground. About one week later the tracking information indicated that it was delivered and the signature was my last name.

I did not signed nor received the packages. After I tried to file a claim with Fedex they said, that by contract, only HP could file a claim.
So, I entered a claim with HP, and after four phone calls and five email over one month, the keep saying that I was going to receive a refund, and to go ahead and reorder the lost items.

Then, on my fifth call without any explanation they told me that the case was close and that there was no refund available for me.

This is the worst store that I have dealt with.
"

"I ordered the laptop on November 10. They said the shipping date was November 19 and that it would take 5-7 days to arrive. Well, the shipping date is actually today, November 21, and the expected arrival date is November 30."

"HP fails to honor their own extended warranty, claiming it expires earlier than it truly is supposed to.

As per Courtney, a case manager, on 01/16/07 my extended warranty was corrected to December 15, 2009. However, Maurice, a case manager assigned on 11/20/09, says the records are too old to retrieve. They cannot honor my word about that case nor can they retrieve any backups of this case. The only thing that matters is that their system shows an earlier date.

In addition, even by the older date Maurice claims, the original claim was made before the warranty expired. He still refused to repair the unit under warranty."

"HP CUSTOMER SERVICE SUCKS! My wife bought me a $900 computer that did not come with a monitor. I bought a monitor the same day she bought the computer (with the same type of shipping hoping that they would come the same day). My wife periodically checked my email for a shipping notice on the monitor because she had gotten one on the computer and I got a notice in my email telling me that the monitor order was DECLINED! What?! (We thought that it was because I put the shipping address to her office, in her name, instead of mine) The next day, I had my wife call HP(I work third shift and was sleeping). She had the email they sent me, my credit card AND all my personal information. The customer service people would NOT talk to her & all she was doing was trying to figure out WHY the order was declined! The $250.00 I spent on the monitor is STILL pending on my bank account! When my wife told the HP people that I was not going to call, they better make sure that money gets put back in my account and that we would just get a monitor some place else they said, "OK" & my wife hung up on them. They are gonna be damn lucky if we don't send the $900 computer back to them because of the way they treated my wife! I will never order another thing from them again!"

"Overall the product is below average. Why call something "top f the line" when you know it's months behind? Also why can't a order be cancelled when the build date is almost two weeks later? Production means it is currently being put together. That would mean I should have had my computer within the next few days. Not weeks. Do not order from HP ever!"

"Ordered an HP Recertified Mini 1116NR from Ecost. Unit bad out of the box - speakers hiss and pop, low audio. Well, things do happen. Call HP. I knew they have moved to India, but thought they should still speak English! After over an hour of trying to load BIOS and new drivers (Oh yeah! That'll fix it!?!) their agent says I need to pay for shipping!!! There and Back!!!

I wonder what "HP Certified" means? I consider an out-of-box failure for something that was obviously not checked to be the fault of the manufacturer. Silly Me! Maybe HP has some side deal with FedEx. We send defective products and you give us a kickback!

I have used HP products for almost 40 years. They used to be one of the best. Now, I'm not sure which is worse. Their incredibly poor tech support, or watching the slow death spiral of another once great American company."

"HP'S CUSTOMER SUPPORT IS SO BAD, THAT I WILL NEVER BUY ANOTHER MACHINE FROM THEM (EVEN THOUGHT I GENERALLY LIKE THEIR MACHINES) JUST SO I WILL NEVER HAVE TO SPEAK TO THEIR "CUSTOMER SUPPORT" AGAIN.
We are a small retail business and we have two desktop units, two laptops a Color Laser Printer and two Deskjet printers; all HP. We ordered two desktop and one laptop unit. Since one of our Desktops had died, we ordered one of the desktops 2Day shipping. On the supposed shipping day, no fedex#. For 2 days the Customer Support agent lied to me, telling me the unit had shipped, but fedex had not transmitted a number. Poor Fedex, having everything blamed on them. Of course I knew they were lying. When HP, or any other large shipper, ships and order, they place all of the shipping info on their own computers. This is part of the process of creating the label. At this time, (while creating the shipping label) the info is transmitted to Fedex to pickup the shipment. This label has the shipping # on it and is part of the information transmitted by HP to Fedex. When Fedex posts it's first line on the tracking page, it is that they have received this transmission from HP. HP has the shipping # before Fedex. IN OTHER WORDS, IF HP DOESN'T HAVE A SHIPPING #, HP HASN'T PRINTED A SHIPPING LABEL NOR CONTACTED FEDEX TO PICK UP THE ITEM.
When HP tell a customer that the item has been shipped, but Fedex has not transmitted a tracking # to them, they are lying. As, the continued to do for two days, while refusing to upgrade the shipping to over night to make up for the lost days. I was on the phone talking to people whose only technical skills were speaking English as a second language and putting off customers until the situation came to an end, or the customer's willingness to continue battling the tar baby. The computers arrived when they arrived, with no help from HP. Tracking #'s appeared as soon as they were shipped, days late, and the tracking #'s showed that they were shipped days late. HP never stopped lying about it, or did anything to communicate to their facilities to upgrade the shipping.

Same order: After the computers arrived, and I set them up, I realized the one of the computers is also used (still) to send faxes, and I had failed to order it with a faxmodem. I ordered an internal faxmodem from Newegg (who totally rocks as a company. When it arrived, and I went to install it, the standard USRobtics PCI internal modem add on card, did not fit the add slot. Again I called HP Support and spoke to a person who's only skills were speaking English as a second language and putting me off while she spoke to her 'mentor' to come back with other questions. Look, it is really simple: From the very beginning of the call, she as the following information: The Model# and the Serial# of my machine; that I am trying to install a USRobtics 56k PCI Internal Faxmodem add on card. That the foot of the card and the slot are not compatible. For and hour, she asked questions, often repeating questions previously asked, and went off to speak to some one. Back with more or repeated questions, off to speak to some one. I asked to speak to a real tech or the person that she was going to. Every such request was ignored or deflected ("never say no, just move on" clearly here prime directive) After an hour, she gave me a case # and told me to call back in another # ("be sure to call only after 1 hour")and a supervisor would have an answer or would replace my machine. When I called back, I found out why I had to wait an hour. The call center in the Philippines had closed, and they would not have to deal with my problem any more.

WHILE I WAS WAITING FOR THE HOUR TO PASS, I CALLED USROBTICS SUPPORT, AND WAS TOLD IN THE FIRST 30 SECONDS THAT THE NEW COMPUTER HAD A NEW STANDARD PCIE-16X SLOT, AND THEIR FAXMODEM WAS A PCI. VERY HELPFUL, VERY SIMPLE....MY BAD.

BUT WHY DOES HP CLAIM TO HAVE A SUPPORT DEPARTMENT, THAT DOESN'T KNOW, NOR CAN FIND THAT OUT IN THE FIRST MINUTE OF A CALL, INSTEAD OF NOT KNOWING THAT AFTER 60 MINUTES.....HP IS ONE OF THE PARTIES THAT INTRODUCED THE NEW PCI-EXPANDED STANDARD.

I WILL NEVER BUY ANOTHER HP MACHINE, AND LOOK FORWARD WITH DREAD THE 4-5 YEAR LIFE OF THE NEW MACHINES I JUST BOUGHT. HOPING AGAINST HOPE THAT I CAN GET THROUGH THEIR USABLE LIVES WITHOUT HAVING TO CALL HP FOR SUPPORT."

"The configuration and ordering process was clear and precise. No misunderstanding of what was being ordered and no hidden costs. This was a very straight forward process and I received exactly what I ordered. The unit worked perfectly and all documentation was accurate. After 2 months the unit still works flawlessly. The battery life is better than expected and the wireless functioning is better than I thought it would be. Even with the 16 Gb SSHD which is almost full with the operating system the speed is still good coupled with a 16 Gb SC card and 16 GB flash drive storage is not a problem. I would most definitely recommend this site and this product to anyone who asks."

"HP customer support is none existent. My HP Compaq notebook was the V3100 with the built in suicide mode. Yes thats right, after a while, maybe a year maybe 2 years the V3100 will shut off and the screen will not come back on and it is non responsive to any attempts to fix it.

After going to HPs website i discovered the factory recall. they extended the warranty one year and allowed you to send it back in. my laptop is 4 months out of warranty and they refuse to fix it without charging me 265$.

when i finally got through to the customer support escalated case unit in the USA, the lady told me there was nothing they could do. When i asked why they didn't send out some sort of warning she replied it was because "not all the laptops experience the problem"

now i have a paperweight note book and a very very angry HP customer.

Why should i have to pay 265$ more to fix a factory defect. that is ridiculous "