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2011-08-26
1/5
"I have purchased a HP Pavilion Elite Desktop and a HP Pavilion dv6 lap top last year. Their sales reps are great, and they are American based too. I upgraded the laptop to the better graphics processor and had an issue updating the drivers. It's an ATI graphics processor and their website said based on my computer's configuration, they could not update my drivers, and to contact HP. After having the laptop just over a year I went to use their tech support for this issue. When I called they had my name under the wrong account. When I told the rep about the issue (Indian and very hard to understand) she told me that my warranty was out of date and I would have to pay $99 to continue it! Now, I had purchased 3 other computers from HP in the past and had never once used tech support. I then asked to speak with a supervisor and this lady REFUSED to let me speak with one! I asked several times; I was about to lose my mind. She refused to give me her name, ID, or anything so I could identify her to a supervisor later on. I never got this issue resolved.
I will NEVER buy another HP product in this lifetime."
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