"Bought a standard box in August. Works fine.
Decided to buy a better box (d5000t). Since this is real money (about $2500) I had a couple questions. I sent them via email.

very rapid response. Complete non-answer, followed by an attempt to sell me additional components that have nothing to do with my interest or the machine in question.

I hate to think what the after-sales support must be like! Time to go check out some other vendors...

"

"Bought a Pavilion dv2000 from Office Depot and was very, very satisfied. I used it for work and play. It loaded The Sims 2 in less than three minutes (takes my desktop a long time). The recovery feature on my word processor helped me very often. I installed a trial of Kaspersky Anti-Virus, quite a few games, and ITunes. It still was an excellent notebook. However...as I attempted to put in a CD a month ago, my drive failed. Tried a few plebian techniques to no avail. I called tech support and got an American guy who was kind, helpful, and one of the best tech support people I've ever had to deal with. He went through two hours worth of options to help me try and fix the problem. When none worked, he entered my order for a replacement drive. This was 3-3-08. I was supposed to get it that Friday. It was delayed, which didn't bother me too much. My primary use of the drive was games. Everything else is stored on my jump drive. Supposed to get it the 7th. ...got a call saying it was delayed to the 21th. Very annoyed by then. Called HP to ask why and didn't get the nice Zach...I had to deal with five different offshore employees who asked me to repeat every other word and whom I had to ask to repeat themselves every other sentence. Never got to someone who could tell me why it was delayed. ...... the 21st, I was home all day. No Fed-Ex, no UPS, and no box in the mail. Checked my status to find it was delayed AGAIN to the 4th. Called to see why...no answer again, but a headache and six incompetents later, I realized that I will probably never buy another HP product. Which is too bad considering I have four kids to put through college, including an incoming freshman. I purchased Kaspersky and can't install it. I can't do anything that requires discs...which is quite a lot more than I ever realized. The laptop itself is flawless except for the drive and I use it more than my desktop. Tech support has really angered me, though. They've angered me more than the actual problem has. The offshore is useless. Random American tech support guy Zach was brilliant. Maybe they should get more like him. Maybe I'll get my drive Friday. "

"Excellent quality and excellent customer service! I am very satisfied with my HP Pavilion dv9700 notebook and how nicely the ordering process went."

"I bought an extended warranty for my pavillion notebook on 11/9/2005 Order #H6362343 The warranty stated that for a period of 3 years hp will repair/exchange the notebook with a turnaround time of 3 days. I needed to send in my notebook on 1/24/2008 for service at first they said that I wouldn't get it back until 2/5/08 and now they say 2/19/08. After various calls to hp support and spending a total of over 5hrs. on the phone i finally was connected to a case manager Kristine. case # XXX293657 I explained to her, that the only reason I bought the warranty was the 3 day turnaround time promised. I knew when I bought the warranty that in a couple of years I could probably by a new laptop with the same performance for about what the warranty costs. So basically I bought the warranty for the convenience of not having to set up a new computer if something happened to mine. If not for the 3 day turnaround, I would not have bought the warranty. Kristine told me that she would give me a refund for the warranty, but she could not do that since I bought the warranty from hp shopping and not hp. She gave me the number for hp shopping. I called and after spending another 45 minutes on the phone the customer rep. Kari, told me that there was nothing she could do and gave me hp shopping's customer service e-mail address. I sent an e-mail to them on Friday Feb. 15 and so far have not heard anything from them. On Feb. 19, when the repaired laptop was supposed to arrive, I got another message from HP saying that the repair will not be completed until March 4.
I again called the case manager's # and after a lengthy wait talked to a case manager that was not assigned to my case. That manager told me that she will give my case manager a message and I will hear back from her shortly. After not getting a call back, I called again the next morning, Wednesday Feb. 20 and got to speak to my case manager Kristine. She told me, that there is nothing she can do until 30 days from the date HP received my laptop. When I told her again that my warranty promises a 3 day turnaround, she told me that HP changed the warranty and now it's 30 days. I told her, that it's illegal for one side to unilaterally change a warranty like this and that I paid for a 3 day turnaround, not 30 days. She pretty much told me that there is nothing she can do and there is nobody higher up that I could talk to about this.
I'm extremely frustrated with this situation right now. I don't have my computer, had to do a business trip without it and still spend way too much time trying to get this resolved.
"

"I ordered the printer and it was delivered on December 26, 2007. The price, not including tax or shipping was $699.00. In mid January I happened to be on the HP site looking for toner for the printer and noticed the printer was now on sale for $449 - 35% less than what I had paid just a few weeks earlier. I was busy so I made a note to follow up with HP when I had a little more time knowing that things like this (credits/refunds) always take some time since they have to be done over the phone and usually involve speaking with at least few people + spending some time on hold. I also figured that like other major retailers a few days wouldn't make a difference, they would make sure to take care of their customers. Boy was I wrong.

http://www.hp-customer-service.com
"

"I have been having a tough time with the case managers. They never call back even though they promise to call literally in a couple of minutes. It's always us calling them back and even then it has been almost impossible to get to the case manager assigned to our case. 99% of the times some other case manager picks up, tries to reach out to the primary case manager , doesn't get a response , comes back to us and tell us that they can take a message and do absolutely do nothing beyond that. The case cannot be transferred to any manager other than the one we were assigned to in the beginning. Worst even, we can't even get to talk to higher authorities for escalations . This is the first time I've heard that we do not have any options for escalations. usually there's always a manager that we can talk to, with their e-mail address made available to us but not in this case. We're pretty much stuck with the case manager we are assigned to!!

Our problem is with a laptop we bought in Dec 2007 from HP's website. That laptop died within 10 days of it's purchase so we called HP technical support for assistance. In the meantime we also asked for instructions on returning the laptop for a refund . Technical support asked us to try out various things , none of which were helpful in repairing the laptop and finally directs us to contact HP Shopping for a refund . When we call HP Shopping we are told that it's beyond 21 days of purchasing the laptop so a refund is not possible and we are asked to contact a case manager . It's been a nightmare since then! the case manager never calls back. We kept calling all the time to ask for updates and even on those rare ocassions when we do get connected , we only got curt responses. All in all , this has been a sordid affair!
"

"purchased an hp monitor w2007 from Amazon and tried to set it up. called HP for assistance. they kept insisting that I had to register the monitor with them before they could help. tried to explain that this was not true and that under US law, such registration was not necessary to obtain warranty assistance. since all they are capable of doing is reading from a screen, they could not get past this point. I asked for a supervisor, but they told me (again) that they had to register the item first. I said no, get me a supervisor. We went around in circles for a while until he agreed to get me a supervisor. He then proceeded to hang up on me. I called back and went through the same routine again, but this agent simply stuck to the script. Unfortunately, due to his heavy accent and the background noise, I could only understand about every fifth word. (They clearly moved the call center offshore to save money - to confirm this, I gave my phone number as ***-***-****, which we all know - in the US at least - is not a personal number.) Finally, I hung up on him. Went online to "chat" with a tech person, who was equally useless other than directing me to some irrelavant websites and offer to send a replacement. I inquired if he had concluded that I had received a defective device - he denied that notwithstanding he was offering to replace a machine that could not be hooked up. I then inquired as to whether or not I would be receiving a new or refurbished device - a question he could, or would, not answer definitively. Bottom line. Customer service/tech support is non-existent. Never buying a HP product again. "

"so far, its been bad, i havent even received an email confirming my order, but i checked the order status on hp, but still, emails are niec"

"I purchased two 30" Hewlett Packard LP3065 monitors from PCNation on 12/13/07.

Both have pixel defects. One has a fully dead pixel on top right corner, and a dead green subpixel along top middle edge... not very obvious, I decide to tolerate it.

The other monitor has a fully dead pixel (NOT a RGB subpixel defect) near center of the screen. This is quite irritating, and not something I would expect from a supposedly "high end" 30" hi-res LCD.

These monitors have a 3-year warranty from HP.

HP has a defective pixel policy, see this link:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00288895&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

"A full pixel defect is a bright white dot or very noticeable black dot on the display. No full pixel defects are allowed per HP's monitor specification."

12/21/07
So I call HP support. It's obviously offshore/India resources, speaking broken English. I need to repeat everything I say, like talking to toddlers. Their technical support line is useless. Their tech support phone tree does not even have a route to LCD/monitor support. You need to indirectly get there by going to desktop support who will somehow transfer you to "accessories" support that covers monitors. Along the way, they'll try to put you through troubleshooting scripts related to general desktop troubleshooting (reboot computer, power off/on, cable checks, etc.).

I finally get to a tech support for monitors. They tell me they will be able to send a new replacement monitor to me, but "their system is down so they can't process the return". They tell me they will call me back. They don't.

12/22/07
I check back on 12/22/07. Same story... I painfully and slowly have to navigate their poorly designed phone support structure and finally get to a human. They collect the same information from me that they should have saved on 12/21/07. In the end, their system is still down. They promise to call me back; they don't.


12/24/07.
I call back on 12/24/07. I painfully and slowly have to navigate their poorly designed phone support structure and finally get to a human. Their system is back up, but the best they can do is replace my brand new defective monitor with a used refurbished unit. So what this amounts to, is that I purchased a brand new HP LP3065 monitor, and they will only replace it with a used refurbed unit, no matter how new it is. If I wanted a refurb, I would have bought one at a lower price. The rep. also tries to sell me a brand new LP3065 from their phone sales. He tells me to return the monitor I bought for a refund, and they can give me a good price on a brand new one. So I play along. I get transferred to sales. The sales rep. says they don't have the LP3065 in stock, but he can sell me a 42" TV. LOL. While I'm talking to the sales rep., I go to the HP store and see the LP3065 in stock for a 12/26/07 delivery. The sales rep continuously tries to sell me other TV's and monitors. I tell him to end the call, and transfer me to their customer survey. Of course, the line just hangs up.

Warning to whoever buys HP products -- If you purchase a new and defective HP product, you will not get a brand new item to replace it. What a scam company. At least companies like Dell will stand behind their products, by cross shipping and replacing their new items with NEW items.

This is the first and last time I will ever purchase a HP product."

"HP support is the worst I have every dealt with.

Had an issue with a Digital Cable Tuner with I purchased with a 8100y desktop, and talked to support about the issue. They have no clue what a digital cable tuner is(even though I purchased it with my computer from hp.com).

After about 12 calls and 10 hours on the phone, I have been unable to make any progress on getting the issue resolved.

Technical support at HP is very scripted. If you have an issue that isn't scripted and in their database, you have little chance of getting the issue resolved. I have been unable to get L1 support to either transfer me to L2 support, or transfer me to a supervisor. L1 support is very rude also.

I have contacted HP corp office, but that just got me transferred to a case manager. I have spoken to a couple of different case managers. They explain they aren't technical, and request that I keep calling L1 support until I find someone who knows how to deal with my issue. Case managers also seem unsure how support works at HP, as they have told me that there is no level 2 support...only a level 1 in India to deal with all technical support issues. I know for a fact that this is not true.

HP products should be avoided; unless you either can support them yourself, or have a lot of time and patience to deal with incompetent technical support reps.
"

"Ordering was very easy. Shipping was very quick. Customer service was outstanding, as long as your not talking to India, all they do is read from scripts, they dont take the initiative to get things done. Thankfully I only had to deal with them 1 time. Packaging could have been better especially since it's a laptop. Box smelled funny too (coming from china). "

"I desise HP!!!
I ordered an HP Pavilion dv 2500t online thinking it was a great deal because it came with a 20% discount. To my surprise, the next day I received an email from HP saying my ordered had been declined. I called my credit card company; they said my transaction with HP had already been approved. With the credit card authorization number in hands, I called HP customer service. I provided HP with this information, but I was told they still could not verify my identity and that they needed some moretime to review my order. I was instructed to wait for them to call me back, but they never did. When I finally got hold of someone who could speak tangible English, I was told bluntly I had already been informed that HP would not accept my order and that I should go to a retailer store to purchase an HP product... but of course, not with the 20% discount. I was also told I could not appeal this decision, though they appreciated my interest in HP products.
Would I ever even consider buying anything from HP again? Never! Not after having been humiliated and fooled by their incompetent customer service. What a stupid company!!"

"I ordered a desktop. It was received within 4 days. I have dealt with customer service in the past. They are easy to work with."

"Ok so I went to best buy to pick up a laptop. So i bought a hp dv6108nr which is one of the first models with the pain in the ass quick play keys. Right out the box the unit will not burn cdrs of any type without failing. I had an external unit and it still burns dvds so no prob. Well then my sound starts to fail and it would not work. I call hps technical support and of course they try and troubleshoot a bad soundcard which is a waste of time as we all know as the issue is hardware related, and has nothing to do with audio drivers. then after that does not work they tell me I need to use the recovery discs to re install windows....so i do just to humor them. that does not work so they send me a return box and i moved away and did not have time to return it as i was in the middle of a move. So i call them back to notify them my adress has changed and that I woould be sending it back. Well they say they need to troubleshoot again.....like the damn laptop fixed itself. finally after a total of at least 8 hours on the phone with these folks they agree to send me another return box. I get the box and Im thinking to myself I bet something will go wrong with this pc in the next month so lets see what it does before i return it. Guess what the power button stops working then the computer starts blue screening every time it starts up. So i sent it back 3 weeks later. I call hp to see if they had my laptop because no one contaced me and I was getting a fed ex slip on my door. I was thinking oh maybe they fixed it that fast. So i ask the csr strait out If they had recieved my machine. The rep will not answer my question...he just keeps talking in circles...I must have asked simple yes or no questions about 6 times before I asked to speak with a supervisor. He them tells me he has no idea what went wrong. I find this really strange as I am a csr and cases are noted thoroghly. I then say is it because I did not send it back in a time soon enuff to satisfy he says yes. I then tell him thats all he needed to say. I dont know if they dont like to be up front over in india but hell that pissed me off bad. I tell him I want another return box he goes thru all the steps and them tells me i need the serial on the laptop. what an idiot if the laptop is in transit back to me how the hell would i have that. he say he will call back and keep in mind I give them simple instructions as to where I can be reached and they alway call me at times I advise them not to never the less I still pick up even though I work on the damn phone. So I guess they actually did get the lap top which no one informed me of. I think fed ex sat on it for so long they returned to sender which is exactly what I wanted hahahaha. just think hp wanted me to go pick up my machine which was sent back to me because I did not send it back in the time alotted then mail me a box so i could send it back...idiots. I get a call from a rep in the us and he tells me they have my machine and have had it for 2 weeks...the rep tells me they are waiting for a part he say he can build me a new one woo hoo all that crap finally paid off they are sending me a dv6000t which has double the ram, a dual core cpu and a whole bunch off stuff that mt old machine did not have. The rep also told me that he would extend my warranty also. So all in all I will not know until I get my new machine. This experience has been hell and wish to never deal with them again simply for the quality of their products(way too much focus on design and not enuff on functionality)more dumb features equals more problems. "

"WHAT A BUNCH OF ASS HOLES!!!!!!!!!!!!!! i tried to return a COMPLETELY defectve hp laptop. The tv tuner did not work, the dvd burner did not work properly, AND the system would constantly crash. I had to call hp 3 times to request a return because NOONE ever came to pick it up. I just finished calling hp for the third time and was garunteed that they would come next business day. i fucking doubt it. hp can go fuck them selves."